Visited the Mansfield store and really didn’t know where to start looking. Was guided through the whole process by Jo who was brilliant at explaining everything to us. We had the experience to deter... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered online, chose the delivery date convenient to me. The delivery driver rang an hour or so before to confirm delivery. Easy to assemble bed base. Two under bed drawers are not as deep as my... Se mer
My needs was listened to with my condition and the bed has helped give me better comfortable sleep
The showroom experience was great, until the server got confused on the colour choice and when we queried it she made out it was our fault. Delivery service was very efficient but they damaged a new... Se mer
Företagsinformation
Skrivet av företaget
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrivet av företaget
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktuppgifter
Unit 11a Portland Retail Park, NG18 1HA, Mansfield, Storbritannien
- 01623203315
4,7
Utmärkt
191 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
My needs was listened to with my…
My needs was listened to with my condition and the bed has helped give me better comfortable sleep
28 juni 2026
I was happy what time they said they…
I was happy what time they said they would be here.they sorted things.they went and sort my bedroom then took the bed upstairs. But then I stood outside an then the second brought the mattress in and clont my leen to I thought he damage it he said he didn,t think so he took a load off phone.So that was that.I was happy at
14 juni 2026
Brilliant service
Visited the Mansfield store and really didn’t know where to start looking. Was guided through the whole process by Jo who was brilliant at explaining everything to us. We had the experience to determine which type of mattress would best suit us, and Jo showed us all the mattresses in that category. We had a cup of tea and then signed up for the interest free credit and booked delivery for the following week. The bed was delivered exactly on time and built up by two very polite and friendly men who showed me the finished ottoman bed and how to safely operate it.
19 maj 2026
Omdöme utan inbjudan
The bed is so comfortable
The bed is so comfortable, I haven't woken up in the night once since getting it. The guy's who delivered it were so polite and efficient. Would definitely recommend spending the money on a great bed it's so worth it.
15 maj 2026
Good customer service
Mattress went in the sale a few days after purchase and Dreams refunded the difference - excellent customer service
12 december 2025
Very Happy with the sales lady.The…
Very Happy with the sales lady.The delivery men,wereon time,they covered their shoes,when entering my house,and delivered our bed to the room requested.
2 maj 2026
Great service bed arrived on time and…
Great service bed arrived on time and was put together in no time
24 april 2026
Great bed at a great price with…
Great bed at a great price with efficient delivery. Very happy
16 april 2026
Ok experience overall
The showroom experience was great, until the server got confused on the colour choice and when we queried it she made out it was our fault.
Delivery service was very efficient but they damaged a newly decorated wall and never told us, we spotted it after they’d left. We are however very pleased with the bed
12 april 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
For a £1000+ Mattress to sag in the Middle
For a £1000+ Mattress to sag in the middle after such a short time is Discusting!
10 april 2026
Svar från Dreams - Mansfield
Good afternoon, Gary
Thank you for taking the time to leave us your review.
I am very sorry to hear that you are experiencing a problem with your mattress, I had tried to call you so we can discuss the matter further but I was unable to reach you.
I have since sent you an email, and I look forward to speaking with you soon.
Kind Regards,
Faye
Well i needed a newnot entirely happy mattress so this…
Well i needed a new mattress so this was the place i guess. I was escorted to the new system that checks out your lying position and advise which mattress to choose. The assistant led me to 3 different ones and obviously chose one. They said you have a 100 day guarantee to change the mattress if its not right. After around two/three weeks the mattress was giving me back pain. I went back in store and they said I could change it. What they didn’t say at first it would cost me another £100 to change it wasn’t happy with this. Plus i had to find a cheap bed otherwise it would have cost more.
18 maj 2025
Svar från Dreams - Mansfield
Good Morning Denise
Thank you for your time in leaving the review. We do advise in the terms and conditions, that under our comfort exchange guarantee, the exchange does come with a £95 delivery fee to cover some of the costs involved in processing the swap over of the mattress I'm afraid.
Kind Regards
Nick
The Staff at the shop were very helpful…
The Staff at the shop were very helpful and the delivery people did everything wd were told they would
15 mars 2026
Welcoming and professional
Welcoming and professional. The sales assistant offered us a drink of tea or coffee. He threw in a duvet and pillows. A good experience overall. The mattress we bought is good quality. A much better night’s sleep as a result.
8 mars 2026
It's lovely and cosy every thing we…
It's lovely and cosy every thing we hopping it would be with my wife having bad back and loving our old bed so all way hopping it would and it great thank you
6 mars 2026
Great store people and delivery on time
4 oktober 2025
Good service over all
Good service over all. Just an issue with removal of old bed which they struggled to get downstairs and had to give up. Chipped some fresh paint on stairway can hopefully get it patched up. One of the men was quite rude and didn't take his shoes off but the others were fine just in a rush which made it a bit stressful.
22 februari 2026
Brilliant 😊
Fabulous friendly service in store,
Really good delivery experience and so so pleased with comfy bed
20 februari 2026
From my last review
From my last review, Nick contacted me, identified the issues and resolved it in a timely manner . Happy with the communication and how the issue was resolved
Thank you
16 februari 2026
Omdöme utan inbjudan
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