From the time I walked into Dreams in Luton until I received my bed every thing from help to choose a bed to sleeping on the first night was seamless. They informed me at every stage via text, and... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent service from start to finish. Sufiya was incredible and really helped me decide which bed to go for. The customer service was outstanding, and I received a very warm welcome as soon as I ar... Se mer
Amazing!! Who knew a machine could work out the best mattress for you. Amazing customer service and patience with me trying lots of mattresses until I found the perfect one for me with a 100 day excha... Se mer
We were very impressed with the way we were greeted by Naveed on entering the Luton branch of Dreams - firstly by him offering us a drink. He then proceeded to help us by recommending a suitable mattr... Se mer
Företagsinformation
Skrivet av företaget
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrivet av företaget
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktuppgifter
Unit 3 Hatters Way Retail Park, LU4 8FD, Luton, Storbritannien
- 01582317734
4,8
Utmärkt
342 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
From the time I walked into Dreams in…
From the time I walked into Dreams in Luton until I received my bed every thing from help to choose a bed to sleeping on the first night was seamless.
They informed me at every stage via text, and kept to the time table without fault.
I would reccomend Dreams every day.
28 juni 2026
Excellent service
Excellent service, Delivery Service and staff. Thinking of buying double bed for guest room within 3 weeks
8 juni 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
I bought Tempur mattress which from…
I bought Tempur mattress which from Luton with 100 days comfort guarantee and 10 years warranty, the mattress was defective and on my request it sent representatives who were very rude and unprofessional refused to replace per guarantee with excuse there was small dirt which was easily cleaned but they left, I called customer service but their response was very unsatisfactory and unacceptable professionally as they breached their warranty
28 februari 2026
Svar från Dreams - Luton
Good Morning Dr Hussain
Thank you for your time in leaving your review, your feedback is greatly appreciated
I am very sorry to hear that we were unable to exchange your mattress. We do advise under the comfort exchange guarantee that we have, that the mattress that we collect from a customer, has to be in pristine condition, to allow us to exchange this to the new mattress for you
We have sent a follow up email, to try and resolve this for you.
Kind Regards
Nick
Excellent service from start to finish
Excellent service from start to finish. Sufiya was incredible and really helped me decide which bed to go for. The customer service was outstanding, and I received a very warm welcome as soon as I arrived. I’m extremely pleased with my experience and will definitely be coming back again. Highly recommended!
3 juni 2026
Omdöme utan inbjudan
Naveen at Dreams Luton was extremely…
Naveen at Dreams Luton was extremely helpful and professional. He went the extra mile for me and explained everything in detail. He is an asset to the Dreams company. The service was excellent and I thank him.
6 juni 2026
Staff were very informative and…
Staff were very informative and helpful.We got a good discount during the sales,
Bed is comfortable and feels steady.
Arrived as promised and they assembled it for us. Was well worth it.
7 juni 2026
The best experience I've had in a shop
Have made a purchase from dreams on a mattress I cannot rate them highly enough it was a very clean bright lighted store so you can see what you was buying the sleep match machine matched and scan your body and gave results of which mattress would be suitable for you the staff went above board tea and coffee whilst you was browsing you was left with pillows to lie on the beds to make sure that they were what you wanted it was not rushed I felt totally at ease.
The process of buying a bed was made more understanding with the help of the staff this is the Luton branch I have experienced such professionalism in a company like this if I could give 100% I would this is my experience and this review is reflecting my experience of my purchase of a new double mattress. Delivery was no problem yes you have to charge like you do most of the time it was reasonable and they will drop the mattress off and take it to your bedroom not just leave it in the hallway and expect you to put it on your bed
21 maj 2026
Omdöme utan inbjudan
Kam provided exceptional service…
Kam provided exceptional service while helping us select the perfect mattress and bed. As someone with ongoing spinal issues, I truly appreciated his knowledge, empathy, and the care he took to ensure we made the right choice. Friendly and professional, made sure we were comfortable throughout our visit.
10 maj 2026
Omdöme utan inbjudan
The mattresses are great
The mattresses are great, very comfortable. And the Sleep Match machine to assess what kind of mattress you need was very helpful
The staff at Luton were very helpful, friendly and professional...the lady who advise us in particular.
16 maj 2026
Great service from start to finish
Great service from staff received a lot of help from Ayatollah who helped us find the right bed and mattress
12 maj 2026
Custimgreat custoner serviceer service was excellent in store…
Custimer service was excellent in store . And delivery was made easy on the day .
2 maj 2026
Super service
2 maj 2026
Arrived on time as I live on my own two…
Arrived on time as I live on my own two men helped me with taking my old mattress away.The mattress is so comfortable I don’t want to get out .
24 april 2026
MATTRESS
On arrival I was met by a very friendly sales assistant by the name of Kam, He was Very helpful. Loved the body scan for the mattress I was thinking of. With my chosen mattress follow up dealt with quickly.
My mattress delivered by very
friendly guys .
I love my mattress and have very goodnights sleep ever since.
15 april 2026
Good material
29 mars 2026
Avoid Luton Branch – Rude & Patronising Staff
I strongly advise avoiding the Luton branch of Dreams and opting for their online service instead. I called on Saturday, March 21st, at 12:54 PM to check stock and click-and-collect options, and was met with an incredibly rude and patronising attitude from the staff member who answered.
Customer service should be helpful, not condescending. This interaction was so unpleasant that I no longer feel comfortable shopping at this specific location. Save yourself the stress and just order through the website or visit a different branch.
21 mars 2026
Omdöme utan inbjudan
Svar från Dreams - Luton
Good morning,
Thank you for taking the time to leave us this review. I am very sorry to hear about the experience you have had with us.
I have sent you an email outlining the steps we would like to take to resolve this matter for you. If you have any further questions or require any additional support, please do not hesitate to contact me.
Kind regards,
Dylan
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