I wasn’t entirely sure what to buy at first, but the team gave me genuinely helpful advice and I ended up with a bed that properly supports my back. Delivery was excellent, the drivers were polite,... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We had great experience from Dreams, from choosing bed & mattress with Carole at Lancaster, to payments over the phone, to delivery & building of bed by 2 nice guys. Lovely sleeps since then.
We received excellent help from Carole of Dreams Lancaster in choosing two new mattresses - giving us plenty of information to help us choose, without being pushy and allowed plenty of time to try dif... Se mer
Dreams provided a positively dreamy experience! All staff were attentive and informative without giving me a hard sell. I was immensely fortunate to have entered the store when I did and the staff did... Se mer
Företagsinformation
Skrivet av företaget
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrivet av företaget
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktuppgifter
Unit 3 Kingsway retail park, LA1 1BS, Lancaster, Storbritannien
- 01524488754
4,8
Utmärkt
107 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
A Dream!!! ⭐️⭐️⭐️⭐️⭐️
From start to finish the whole process was a DREAM.
The delivery team were amazing nothing to much trouble, very respectful of my home.
My purchases are everything I wanted and very comfy they are the perfect addition to our rooms.
30 augusti 2024
Knowledgeable helpful staff in the shop…
Knowledgeable helpful staff in the shop , good price and excellent product. Delivery / construction staff very good and taking care during bed build. Would recommend , and absolutely love the bed.
19 juli 2024
Very happy thank you
18 augusti 2024
Sweet Dreams.…
I was interested in a Tempur Mattress with adjustable bed frame which enabled me to select a comfortable position. Staff at the Lancaster Store were very helpful and gave prescise guidance without any pressure.
Had to wait fairly long period for transaction to complete, approximately 3 months before delivery. Delivery and set up proceeded on time and was completed in 45 minutes. The bed is very comfortable and meets my complete satisfaction..
9 augusti 2024
The staff at Lancaster were very…
The staff at Lancaster were very informative and helpful. Will definitely recommend your company. Five star.
10 augusti 2024
yes all help was offered on delivery…
yes all help was offered on delivery and i was kept informed
20 juli 2024
Very practical beds
Very practical beds, excellent delivery, very friendly and helpful selling
16 juni 2024
A good night's sleep
We received excellent help from Carole of Dreams Lancaster in choosing two new mattresses - giving us plenty of information to help us choose, without being pushy and allowed plenty of time to try different beds. We also used the mattress assessor to guide the best fit for us. Thanks also for the great coffee! The delivery was as stated and the guys very helpful. Having had the mattresses now for several weeks we are delighted with them.
9 april 2024
Staff friendly and knowledgeable
Staff friendly and knowledgeable, store was clean and we were able to try any bed we liked the look of.
19 maj 2024
10/10 for service
10/10 for service
From start to finish the service we received was perfect. Anya and her Manager in the Lancaster showroom were extremely helpful and the delivery service was spot on. The lads were friendly and we had constant updates of the delivery time. We would not hesitate to recommend Dream.
23 mars 2024
Omdöme utan inbjudan
No pressure selling.
No pressure selling.
The guys were knowledgeable, willing to answer any questions and gave us options.
We were armed with the information, facts and choices and then left to make our decision.
This made us relaxed and left NO buyers remorse.
17 mars 2024
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Delivery men let mattress fall over in…
Delivery men let mattress fall over in rain, and damaged front door insulation.
9 mars 2024
Svar från Dreams - Lancaster
Good afternoon
Thank you for taking time to speak to me. I am sorry for the problems you have had.
I am glad we came to a resolution during our conversation. Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
Excellent Experience!
We had such a smooth easy experience with the staff at dreams, Anya and Chris were very supportive and informative about the different options with bed frames, mattresses etc and the options for ordering.
21 februari 2024
Omdöme utan inbjudan
Excellent service and delivery
From start to finish my shopping experience with Dreams has been the best. The delivery service was excellent. Highly recommend Dreams. I have had issues with other furniture retailers and thought this was just expected in this industry.
1 mars 2024
Found Ian at the Lancaster branch very…
Found Ian at the Lancaster branch very helpful and knowledgeable.
Delivery was quick, tidy with everything explained.... Happy
18 februari 2024
Everything was actually true
Everything was actually true. The product has been just what we wanted and the delivery was exactly as informed and the delivery guys were excellent. Well impressed.
3 februari 2024
Great service
Great service from the moment we entered the shop to the final delivery and the quality of the product
20 januari 2024
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.