Dreams - Grimsby Omdömen 

222
TrustScore 5 av 5

4,8

Unit 3A Victoria Street North, DN31 1TY Grimsby, GB


Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Very satisfied with my purchase at dreams Staff couldn’t be more helpful. Helping me find the right mattress to suit my needs & comfort Very friendly staff & very well looked after which made... Se mer

Betygsatt 5 av 5 stjärnor

Very friendly staff who welcomed us, asked us relevant questions, placed us on the sleep match bed, pointed us in the right direction then left us alone to try as many of the recommended beds as we wa... Se mer

Betygsatt 5 av 5 stjärnor

Visited the grimsby branch. Very pleased with the customer service given upon our viewing and then the purchase the following day. All members of staff welcoming and made us feel at ease. Purchased a... Se mer

Betygsatt 3 av 5 stjärnor

Paid 3700 for a new bed, and what I assumed the old bed to be taken away, at least that is how I understood the salesman. But no, no room on the van for the divan just the mattress as I hadn't appar... Se mer

Företaget har svarat


Företagsinformation

  1. Sängbutik
  2. Sänglinnesaffär
  3. Sovrumsmöbler
  4. Madrassaffär

Skrivet av företaget

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Skrivet av företaget

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Kontaktuppgifter

  • Unit 3A Victoria Street North, DN31 1TY, Grimsby, Storbritannien

  • 01472 245538

4,8

Utmärkt

TrustScore 5 av 5

222 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,8

Alla omdömen

(222)

13 450 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service, we ordered 4 mattresses and they were delivered really efficiently for us. Kieran and John were super helpful and bought them upstairs for us, after clarifying what we wanted where, very polite too.
Also the staff in the grimsby store were really helpful when choosing a mattress each, they didn't rush us or force us into anything and gave us lots of advice as to what may suit us best, and for different price ranges and needs too.

10 februari 2024
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Served by Malcolm at the Grimsby store…

Served by Malcolm at the Grimsby store who was brill. Talked over the difference between various products. Helped us get the best deal possible. Not a fan of the pillows we got, they seem differant to how they felt in store but other than that so far I'm very happy with our purchase and am sleeping much better.

14 januari 2024
Betygsatt 5 av 5 stjärnor

Great service in the Grimsby branch

Great service in the Grimsby branch, the staff were friendly, helpful, knowledgeable and was not pushy, allowed us time to try out mattresses and make our minds up with no pressure selling. They had a good selection of mattresses and the sale price meant we got a bargain :)

22 januari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing service by Jack

Amazing service by Jack.

Let me test out a few mattresses when I explained how I sleep and that I struggle with Back ache, he never rushed or pushed towards the expensive range. Managed to get a lovely mattress waiting for it to be delivered.

12 januari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Grimsby Dreams staff were welcoming

Grimsby Dreams staff were welcoming, helpful and knowledgeable on their mattress products and my daughter used the “Sleepmatcher” and this helped identify which mattress would be suitable. After lots of testing and questions we purchased a mattress, with all purchase options explained and delivery options. Really good customer service.

6 januari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The bed was so simple

The bed was so simple, easy and quickly put together.
It was just slightly shorter in length which was to our advantage as we have fitted wardrobes at the foot of the bed and hardly any room to pass, so gives us a little more room, which is great.

21 december 2023
Betygsatt 1 av 5 stjärnor

First time I’ve ever used Dreams and to…

First time I’ve ever used Dreams and to say I’m disappointed is an understatement used the local Grimsby branch so if there were any issues this could be resolved locally but how wrong this turned out to be..mattress that was delivered was nothing like the one in the show room was informed ours needs to bed in but this wasn’t explained to us on purchase ( you may have to suffer with the bad back whilst this beds in for 4 weeks ) so went into local branch to try to get my issue resolved only to be informed they haven’t completed the relevant training so I’ll have to call customer services myself. Well this was another timely and disappointing experience sat on hold for 45mins then had to go online to pay more money to get the new mattress we require as the computer wasn’t working there end , told we will have to but up with our bed for 4 weeks more as there are none in stock plus to add to this poor service wasn’t even offered any form off discount…will not use the company again guess your better off using smaller local family run businesses rather than the corporate machine that Dreams clearly are… AVOID AT ALL COSTS

4 december 2023
Omdöme utan inbjudan
Logotyp för Dreams - Grimsby

Svar från Dreams - Grimsby

Good afternoon Darren

Thank you for taking the time to speak to me today. I am sorry for the issues you have had both the mattress and the level of service received.

I am glad we have come to a resolution on the matter, and should you need any further help or assistance, please do not hesitate to contact me.

Many thanks

Peter

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