Customer Service Assistant Caz (aka elf on the shelf) attend to us straight away and made it an enjoyable experience from the get go. Very professional, extremely patient, kind and knowledgeable. If... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We were greeted at the door by Imran who was extremely helpful & knowledgeable about the products in store. We tried out the sleep match which recommends 5 different mattresses to suit your needs but... Se mer
Always able to answer questions when i called the store, able to amend the dwlivery daye easily as we were moving so needed to change things a few times, friendly helpful staff, and the delicery team... Se mer
Bought two mattresses: super king, double. To replace existing 10+ year old mattresses: nothing really wrong with SK, but D had springs protruding. Large selection on show, some very expensive! Chos... Se mer
Företagsinformation
Skrivet av företaget
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrivet av företaget
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktuppgifter
Imperial Retail Park, DA11 0DQ, Gravesend, Storbritannien
- 01474 327451
4,7
Utmärkt
211 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing mattress, better quality of life!
Customer Service Assistant Caz (aka elf on the shelf) attend to us straight away and made it an enjoyable experience from the get go. Very professional, extremely patient, kind and knowledgeable. If she wasnt there I think I would have walked out empty handed.
The mattress I bought is sooo amazing after 6 months of back pain, I'm feeling an improvement. Its so comfortable I can't wait to come home from work and go to bed everyday. My sleep quality has improved significantly which is also having a positive impact on my quality of life!
19 juni 2026
Dreams delivery x3 beds
Always able to answer questions when i called the store, able to amend the dwlivery daye easily as we were moving so needed to change things a few times, friendly helpful staff, and the delicery team were amazing! Working full on in the heat, the were effiecient, helpful and polite. Would 100% recommend!
26 maj 2026
Good first experience in the shop
Good first experience in the shop. Given good advice re. choosing the best mattress for me.
Seamless delivery by two very professional delivery people.
By the way I have not received anything regarding their service.
This was very good, professional and helpful.
Please pass this on.
J
23 maj 2026
Simple
Simple, uncomplicated order & purchase, great staff in store, delivery guys were great, phoned through before with eta
23 maj 2026
Good experience
Good experience. Just went into the store to browse and ended up purchasing a mattress without a hard sell.
28 april 2026
Omdöme utan inbjudan
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
New bed ordered with Dreams
We ordered a new bed with Dreams in early Feb.
After some initial problems Nick Walsh from the customer care team got involved and I am pleased to say hew was extremely helpful and resolved all of the issues.
Thanks Nic.
16 mars 2026
Omdöme utan inbjudan
Svar från Dreams - Gravesend
Good Afternoon Kevin
Thank you for taking the time to leave us this review. I am very sorry to hear about the issues you are experiencing with the divan base we delivered to you. I completely understand how frustrating this must be, and I apologize for any inconvenience this has caused.
I have sent you an email outlining the steps we would like to take to resolve this matter for you.
Kind regards,
Nick
Very helpful staff
Very helpful staff
On time delivery
Would definitely recommend Dreams
8 februari 2026
Excellent mattress
Excellent mattress, very pleased with it indeed. Great delivery, kind and friendly chaps & were careful & respectful.
21 februari 2026
HAPPY CUSTOMERS
The staff in Dreams were really helpful. And the delivery guys brilliant. They contacted me about 15 minutes before they arrived, and put my new mattress on our bed, and took away our one.
7 februari 2026
Amazing Customer Service
Couldn’t have been a more positive mattress buying experience. We were served by Elijah who was welcoming, warm and knowledgeable. We have encouraged friends and family to come to the Gravesend branch of Dreams as we (myself and my partner) have had such a pleasant experience.
7 december 2025
Didn’t get my mattress topper called…
Didn’t get my mattress topper called the branch left a message ignored
4 januari 2026
Svar från Dreams - Gravesend
Good Morning
Thank you very much for taking the time to leave a review.
I did try to call you earlier to speak with you, but unfortunately, I wasn’t able to get through, so I have followed up with an email instead.
If you would like to discuss your order or need any further assistance, please feel free to get in touch.
Thank you again, and I look forward to hearing from you.
Regards,
Nick
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.