In store experience was really good. Store was pleasant and staff were very friendly, knowledgeable and helpful. Did not feel rushed or pressured.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We called at the Dreams store and said we were looking to change our mattress for a similar firm one. We were offered Sleepmatch which we took up. The salesman took the results, which were not... Se mer
I needed an unusual size of single mattress, 200 cm long. The busy saleswoman found what I wanted and arranged delivery. This arrived at the time predicted by a cheerful man who took his shoes off a... Se mer
Used to buying stuff online but wanted to take it seriously so we could get good sleep for a change. Was really interesting seeing the posture/sleep position analysing tech. Store was comfy and clean.... Se mer
Företagsinformation
Skrivet av företaget
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrivet av företaget
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktuppgifter
Unit 10 Durham City Retail Park, DH1 2RP, Durham, Storbritannien
- 01919 337383
4,8
Utmärkt
214 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Bought the flaxby bed from dreams…
Bought the flaxby bed from dreams durham, Katie the sales girl was fabulous 👌. ... quick delivery and the bed is a DREAM
10 januari 2026
Replacement Mattress
Replacement Mattress. The sales agent was very helpful. I was offered a sleep assessment after which I was shown several mattresses that matched my requirements, each for different styles, quality and price. For each one the sales agent described the pros and conns of each. I was able to make an informed choice.
I also chose for my old mattress to be removed an recycled (for a fee)
The delivery was great, on time, quick and efficient. The delivery man also provided guidelines on how to look after the mattress and reminded me of the trial period.
27 november 2025
Excellent....
8 januari 2026
Great Service
Staff were friendly, knowledgeable and very helpful in finding a mattress for us.
30 december 2025
Omdöme utan inbjudan
Single bed
Excellent customer service, friendly knowledgeable staff. I phoned the shop first in Dragonville, Durham, spoke with Rachel so when I visited the shop I had a name to ask for. Cant fault the service I received 😁 Bed was for my Mam, she loves it, looks great and gets a good nights sleep.
5 december 2025
Good service at Durham store ,Clare was…
Good service at Durham store ,Clare was patient ,knowledgeable and friendly .
5 december 2025
Brilliant Service from start to finish
Brilliant Service from start to finish. Leanne the manager at Durham Store was fabulous and helped us a lot with decisions on which bed to buy with no pressure, answered all our questions and nothing was too much trouble. This is our second big purchase from Dreams and we wouldn’t go anywhere else now amazing service!!
21 november 2025
One problem but it was sorted
Hi,
We did have one slight problem, but it was sorted by a lovely lady in the Head Office called Sabria. I can not fault the quality of the product, as it is very good. The delivery was as expected, and the bed was easy to assemble.
Regards
Bob West 01/12/2025
1 december 2025
Omdöme utan inbjudan
Excellent...
23 november 2025
Omdöme utan inbjudan
Great service in store
Great service in store, speedy delivery and above all a fantastic new mattress.
1 november 2025
It was professional and informative
It was professional and informative, and I chose my mattress that was just right for me and it’s perfect !!!
1 november 2025
Friendly attentive service from Durham…
Friendly attentive service from Durham Dreams store. Clare was excellent in helping me find the right product for my needs, and even helped me compare colours with my current paint and fabric colour scheme. Excellent service, would definitely recommend
26 oktober 2025
Omdöme utan inbjudan
Totally Dreamy
Brilliant from start to finish including delivery, no complaints at all.
26 oktober 2025
Best bed ever from start tofinish
26 oktober 2025
Great service
Wanted a new mattress popped into the Durham shop and a lovely female assistant helped us decide which one.excellent service
14 februari 2025
Great customer service in store
5 oktober 2025
Good night's sleep on new mattress
My wife and I were anxious not to make a mistake buying 2 new mattresses. We had already seen two Dreams mattresses online which we felt were suitable for us. A visit to our local store and sleep match confirmed one of our choices was ideal. We bought 2 mattresses and have been pleased with our purchases as they are extremely comfortable. The staff involved in our purchase and delivery were excellent.
22 september 2025
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.