Incredibly helpful staff member who talked us through all the headboards we were considering. We eventually found just what we were looking for with the right colour for our newly decorated bedroom.... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
VisitedDreams at Gallagher Retail Park Coventry today. Robert the sales person was bubbly, extremely helpful, very knowledgeable, polite, offered us drinks, (hot and cold) measured me up on their matt... Se mer
Our sales lady called Jacqueline was very good there was no pressure to buy a mattress from them,we were in the shop around a hour trying different mattreses. Chose one came a week later told us when... Se mer
Had 2 sets of deliveries within 2 weeks I cannot remember the first set of men’s names however the second set were ash and Alex both sets were very helpful and trustworthy. The beds were built to a hi... Se mer
Företagsinformation
Skrivet av företaget
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrivet av företaget
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktuppgifter
The Gallagher Retail Park, CV6 5QG, Coventry, Storbritannien
- 02476 666604
4,9
Utmärkt
362 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great we enjoy our beds
15 februari 2025
Excellent
Service was second to none from using the sleep system to choosing the bed. Highly recommend
21 februari 2025
Came on time (in fact earlier than…
Came on time (in fact earlier than expected) carried new mattress to bedroom, saved cover to put on the one to be recycled to charity ready for collection, could not have been more helpful. Many thanks 😊
15 februari 2025
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Nightmare
My new bed arrived this morning. The two delivery guys couldn’t get the bed upstairs. They removed a bed that was exactly the same as the one being delivered no problem. I took the bed up to the bedroom myself as soon as they left. I’m a 66 year old pensioner yet I managed. I unpacked the delivery downstairs and took it up in two trips. The main bed first and then the bed that goes underneath. I hope you read this and learn something.
5 februari 2025
Omdöme utan inbjudan
Svar från Dreams - Coventry
Good morning Sarah,
Thank you for taking the time to leave us a review.
I am sorry to hear that you experienced issues on the delivery of your items.
I did try to call you this morning, but I was unable to reach you. I have sent you an email.
I look forward to hearing from you.
Kind Regards,
Wayne
Excellent service from minute I walked…
Excellent service from minute I walked in the door.
My purchase of the Brixham double has been perfect for me and I have been enjoying my best sleeps for quite some time....loving it ❤️
25 januari 2025
The shop manager went out of his way to…
The shop manager went out of his way to ensure that I was kept up to date regarding discounts available. I was impressed by the total service.
19 januari 2025
Amazing Experience
I couldn’t be more satisfied with the exceptional service I received! Mac was a gem from start to finish. He patiently walked us through all the mattress options, explaining their features and benefits. He even showed us frames and helped us choose pillows tailored to our needs—truly going above and beyond.
What set Mac apart was his genuine care and consideration. Unlike others who focus on upselling or pushing the most expensive options, Mac prioritized finding what worked best for us. His down-to-earth demeanor, knowledge, and attentiveness made the experience stress-free and enjoyable.
If you’re looking for someone who truly values your comfort and satisfaction, Mac is your go-to. I’d gladly drive to Coventry for his assistance, even though there’s a Dreams closer to me in Leamington. For something as personal as a mattress, having someone who genuinely cares about your well-being is priceless. Highly recommended!
4 januari 2025
Omdöme utan inbjudan
Jackie the sale assistant was very…
Jackie the sale assistant was very welcoming and helpful made our choices very easy and we purchased a mattress that matched our needs
3 januari 2025
Omdöme utan inbjudan
Dreams Buying experience
Friendly and polite. Knew the products well and helped us pick the most suitable bed and mattress for us. Highly recommend.
26 december 2024
Omdöme utan inbjudan
Coventry Dreams - the team who go the extra mile.
The standard of customer service and customer care is excellent. They supported me when I needed flexibility and their communication was first class. Thank you.
19 december 2024
The delivery guys were fantastic
The delivery guys were fantastic! Despite the awful storm that day, they communicated their delivery time and were very polite and helpful. Highly recommend them!!
7 december 2024
I love my bed and mattress!!
I love my bed and mattress!!! The customer service was superb I had to refer my colleague at work too! Thanks Dreams you’re the best
15 december 2024
Excellent customer service- highly recommended!
On 30 November my husband and I purchased a Therapur ActiGel Glacier3800 SK mattress from Dreams at Gallagher retail park, Coventry. We received fantastic service and can thoroughly recommend the store and personnel there. MAC dealt with us and offered brilliant advice and nothing was too much trouble. The manager, Mark, made us a superb cup of coffee and Tommy went through the payment process with us. They were all really lovely, made us feel very welcome and offered amazing customer service. Thank you!
30 november 2024
Omdöme utan inbjudan
Good Customer Service
Wanted a space saving bed, Had a look around at various shops and over the Internet.
Got really good service in the Coventry dreams store from Mac.
Was able to browse and ask for advice, Returned to buy a bed because I felt I was offered lots of advice and managed to get to the bed I wanted a good price.
The bed was for my son and the build feels solid.. he is very pleased with it.
29 november 2024
Everything went brilliantly from…
Everything went brilliantly from ordering in store.to delivery and fitting.cannot fault this company. Manager in store know is onions lol.
24 november 2024
Polite and welcoming member of staff…
Polite and welcoming member of staff met our bespoke needs for a headboard we needed, great price, on time free delivery and two very professional and courteous delivery men, completed the experience.
17 november 2024
Detta är Trustpilot
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