not happy with attitude of guys bringing mattresses to house, ? how far they had to go, unable to take old one away as i had not booked that due to being unsure if new one would fit, on contacing drea... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I went in store to test the Tempur mattress. We were asked to use the dreams machine first hand them lead to the mattress which felt comfortable. I’m expecting so a new mattress is a must and reall... Se mer
We went to the Dreams Clapham store when preparing for a house move and with a number of bedrooms to make purchases for. We were assisted by Phil who could not have been more helpful, personable or kn... Se mer
Very good service, we had a particular mattress in mind from the sales. However we convinced ourselves that we should go for something more firm so went back to the store a few days later. Very easy t... Se mer
Företagsinformation
Skrivet av företaget
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrivet av företaget
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktuppgifter
376 Clapham Road, SW9 9AR, Clapham, Storbritannien
- 02076 270670
4,5
Utmärkt
158 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Dreams are a very good friendly company…
Dreams are a very good friendly company easy to use and good customer relations
15 juni 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
I am really disappointed about the…
I am really disappointed about the service delivery never arrived at the date and the information in the shop rude the man in the shop hung up on me and now I don't my bed and I have to mended the someone else mistake so if I am you thinking twice to go a purchase on dreams Clapham Common shop
7 juni 2026
Svar från Dreams - Clapham
Good Morning Karina,
Thank you for taking the time to leave us your review and for speaking with me today.
I am very sorry for the experience you have had regarding your delivery, I will send you an email with what we had discussed and update you as soon as possible.
Kind Regards,
Faye
no lies no hard plus delivery was on time
no lies no hard sale bed base is perfect. from buying in store to delivery everything was spot on
30 maj 2026
the sofa bed is so uncomfortable to…
the sofa bed is so uncomfortable to sleep on really is i bought a mattress topper to try and help but its no defferent up most nights with backache
8 maj 2026
Svar från Dreams - Clapham
Good afternoon Martin
Thank you for your review. I am sorry you are not finding the sofa bed comfortable.
I can see you spoke to our Customer Service team yesterday who have agreed a reselection.
Please let us know once you have chosen a replacement and we will get this on order for you.
Many thanks
Peter
The staff at Clapham were excellent
The staff at Clapham were excellent. The were knowledgeable about each product and gave all the information you would need.
Olu was exceptional he is an asset
to your company.
19 april 2026
Next Day delivery
I initially left a very low rating for Dreams due to poor communication on when my mattress would be delivered, specifically in relation to Next Day delivery when ordering on a Friday - I was told in the store I would get a call later that day to arrange delivery, I didn’t receive a call and when I followed up on Monday the online help said that if you order on a Friday, it won't be delivered until Tuesday. While I still believe they need to be clearer in store about what Next Day means, they contacted me after my initial review and took steps to address my complaint which were appreciated and this together with the quality of the mattress have led me to revise my score.
10 april 2026
Omdöme utan inbjudan
Svar från Dreams - Clapham
Good afternoon Jane
Thank you for taking the time to leave us your review.
I am very sorry to hear that you are experiencing a problem with the delivery of your mattress, I had tried to call you so we can discuss the matter further but I was unable to reach you.
I have since sent you an email, and I look forward to speaking with you soon.
Kind Regards,
Nick
Best bed that I’ve brought I’ve had the…
Best bed that I’ve brought I’ve had the best sleep in ages
27 mars 2026
Very kindly persons , very helpful
Very kindly persons and very helpful,help me make the the best dicison even the best deal for my self since the beginning of the order until delivery great service
And the mattress I by so good
I very happy an the word spread around to my friends soon as they need something
21 februari 2026
Very pleasant experience
Very pleasant experience. Ola guided us through the wide selection of mattresses, and after we selected the one we loved, Ola offered us a good deal including extended warranty. The delivery was fast, the delivery guys moved our order to our appartment (ground floor). The mattress is the best I've ever had, so comfortable. I wake up every morning feeling restful and happy.
6 februari 2026
ITS SO COMFY I DONT WANT TO GET UP IN…
ITS SO COMFY I DONT WANT TO GET UP IN THE MORNING. I COULD LAY THERE ALLDAY GIVEN THE CHANCE BUT I HAVE TO GET UPI
30 januari 2026
The customer service was very…
The customer service was very professional, helpful and friendly.
25 januari 2026
I am enjoying my new mattress, my sleep is sweet!
The service I received in the store was efficient and polite. I received my mattress within the stated time slot. The guy that delivered the mattress was courteous. Great service I will highly recommend this store/ company!
23 januari 2026
Excellent Customer service
Excellent Customer service, Prompt Delivery, durable mattress I have always bought durable mattresses, pillows etc from dreams. Not disappointed on recent purchase. Will readily recommend.
31 oktober 2025
Clapham, London Dreams - Bed review
I had a great experience overall! The sales assistant in-store was fantastic—really helpful and made the process easy. The bed is exactly what I wanted, and the delivery team did a great job. The only thing I’d mention is that the delivery time was a bit longer than expected, but it was worth the wait. Very happy with my purchase!
6 december 2025
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.