Lovely Store to visit. Well laid out, easy access to a vast choice of available types of beds and mattress. Warmly met by sales assistant Laura, who was most helpful, informative and knowledgeable r... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The gentleman that dealt with us was absolutely brilliant most helpful and understanding to our needs ,found the appropriate bed frame / mattress ,and headboard and pillows the pillows we bought he e... Se mer
Julie from the Cardiff store was superb in the advice given and the range available to suit my needs 5 star service. Came away happy with my purchase knowing I’ve picked what I needed.
I did not like the close proximity of other customers being served along side of me whilst I was giving and answering personal financial details. The stations should be much wider apart eg much more... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrivet av företaget
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktuppgifter
242 Lyon Close Industrial Estate, CF11 8TU, Cardiff, Storbritannien
- 02920 226050
4,7
Utmärkt
293 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
So far we’re having a comfortable night…
So far we’re having a comfortable night sleep 😃
25 oktober 2025
Choice made easy
The product range was extensive and well presented. The sales assistant was knowledgeable and helpful, making the selection process easier than if we had been left to make our own choice.
17 oktober 2025
Omdöme utan inbjudan
Excellent experience
Good support in the shop when choosing a bed, headboard and 2 mattresses. Great comms re delivery. And superb delivery guys too.
17 oktober 2025
Excellent service in the showroom and…
Excellent service in the showroom and also by the two delivery drivers who delivered the bed and put it all together for us. Very professional and friendly. Top job
3 oktober 2025
Excellent experience from order to…
Excellent experience from order to delivery! Very pleased with the product!
28 september 2025
We were welcomed by a salesman named Roy
We were welcomed by a salesman named Roy at the Cardiff Penarth Road branch. He was very friendly and knowledgeable about the mattresses available. He even brought me to the mattress machine to determine which type suited me best and also explained the range of pillows available.
Roy was extremely patient and approachable, which made us feel very comfortable throughout the visit. He encouraged us to try many different types of mattresses, from premium to affordable, based on my mattress type results, to make sure I got the best option for my sleep. He stayed by our side at all times, guided us with genuine care, and even offered us drinks.
My family and I felt his service was outstanding, and together with the quality of the mattresses offered, it made our decision easy — we purchased directly from him. In comparison, at another mattress store we visited earlier, the staff were not as friendly or helpful as Roy, which reinforced our decision to buy from him.
Overall, it was the best experience we’ve had when shopping for a mattress, and we happily give it a 10/10. Roy is truly an asset to your company.
19 september 2025
Omdöme utan inbjudan
4 ft memory foam mattress .
Firm at first but will mould to you, memory foam mattress , 4 ft so plenty of room for one, good quality, and delivery was on the day they said, friendly, knowledgeable staff, and they even put the bed together, then took all the rubbish away, so very happy with the purchase
20 september 2025
100% quality service and product as…
100% quality service and product as always
Keep it up, don’t change anything
12 augusti 2025
Brilliant customer service from the…
Brilliant customer service from the team in Penarth Road. I love my new mattress and pillow.
3 augusti 2025
New mattress and bed
Staff at the store were very helpful and friendly especially Andrea who I dealt with looked at a few beds until we found the one that best suited us also delivery team were excellent and helpful
2 augusti 2025
Very professional
Very professional, really enthusiastic staff, very knowledgeable and interested in customer needs.
26 juli 2025
Dealing was easy by sales staff
Dealing was easy by sales staff. Received mattress as expected. Delivery was smooth no hassle.
25 juli 2025
Knowledgeable
Knowledgeable friendly staff.Simon, salesman helpful and not pushy.Plenty of choice and range of prices.Andrea made me a cuppa which was very welcome.Delivery date and time honoured and the 2 Man team friendly and efficient.
19 juli 2025
Beautiful Bed, Seamless Service 🛏️✨
Couldn’t be happier with my new ottoman bed from Dreams! It looks absolutely stunning and feels super sturdy. Delivery was smooth and right on time—and the best part? It only took 3 hours to assemble (with no meltdowns!). Everything was so well organised and easy to follow. Honestly, such a seamless experience from start to finish. Highly recommend!
31 maj 2025
I had a great experience at Dreams
I had a great experience at Dreams, Penarth Rd, Cardiff thanks to Stacy, who helped me find the perfect mattress. She was really friendly, approachable, and happy to show me a wide range of options. She guided me through using the Sleepmatch machine, which helped identify the type of mattress that suited my body best, and explained the results clearly.
Stacy wasn’t pushy at all—just genuinely helpful and easy to chat to. I never felt rushed or pressured, and I really appreciated her patience and knowledge. She made the whole process feel relaxed and enjoyable.
Would definitely recommend asking for Stacy if you’re visiting Dreams—she was absolutely lovely!
30 juni 2025
Omdöme utan inbjudan
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