We had a really positive experience at Dreams thanks to Martin. From the moment we entered the store, he was welcoming, friendly and extremely helpful. I explained that my current mattress is too... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Martin and the team at Basildon are amazing. They have provided assessments for our teenage sons to see which type of bed would be most comfortable and showed us suitable beds and mattresses whi... Se mer
Forgot to leave a review but better late than never! Our trip to Dreams in Basildon went smoothly with helpful, not pushy, members of staff. We completed our purchase with Kelly who was more than help... Se mer
Bought a bed for our son. Martin & Dan were excellent both great salesman. Very polite very knowledgeable in there work. Also went above & beyond to make sure we were well looked after . Martin w... Se mer
Företagsinformation
Skrivet av företaget
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrivet av företaget

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktuppgifter
Unit 2 Westgate Shopping Park, SS14 1WP, Basildon, Storbritannien
- 01268218417
Ber kunder att lämna omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service from Martin at Dreams Basildon.
We had a really positive experience at Dreams thanks to Martin. From the moment we entered the store, he was welcoming, friendly and extremely helpful. I explained that my current mattress is too firm and that I was unsure what type of mattress or support level I actually needed.
Martin took the time to talk us through the options and guided me through the mattress assessment, explaining everything clearly along the way. He was very knowledgeable without being pushy, which made the whole experience feel relaxed and comfortable. He even made us coffee while we completed the test, which was a really nice touch.
Once the assessment was complete, he talked us through the recommended mattresses and helped us make an informed decision. At no point did we feel rushed or pressured into buying. Overall, the service was excellent and made choosing a mattress much easier than expected. A genuinely enjoyable shopping experience.
Fantastic great service from the shop…
Fantastic great service from the shop and delivery
Svar kan ha AI-innehållLäs mer
No customer service
Went in to purchase a adjustable bed today, Man in branch really couldnt be bothered to serve us. Needless to say we left and will go to another retailer. We asked questions he googled the website and then didnt show us to any matresses he offered as options.

Svar från Dreams - Basildon
Dreams beds
Bought a bed for our son. Martin & Dan were excellent both great salesman. Very polite very knowledgeable in there work.
Also went above & beyond to make sure we were well looked after .
Martin was very polite from the moment we walked in made us feel welcome not pushy at all explaining things as we asked what we wanted.
Knew his stuff.
Everything from purchase to delivery…
Everything from purchase to delivery was excellent service
Excellent Customer Service in Shop and…
Excellent Customer Service in Shop and Delivery Service. The 2 Hour estimate Delivery Time is very helpful.
Great experience
Forgot to leave a review but better late than never! Our trip to Dreams in Basildon went smoothly with helpful, not pushy, members of staff. We completed our purchase with Kelly who was more than helpful to the point of paying our parking! Great experience with a good (bundle) price too.
On time swift delivery.
On time swift delivery to the room of my choice.
Most pleasant service from the two delivery personnel.
The delivery was very good
The delivery was very good, they gave me a 2 hour time slot then phoned me on the day to say they were on the way.
My new mattress is lovely and comfortable
Bed is so comfortable been having good…
Bed is so comfortable been having good dreams since.
Lovely bed and mattress
Lovely bed and mattress, bed easy to put together with two people. Lovely quality, mattress extremely comfortable.
Good collection and amazing service
Good collection and amazing service. Special shoutout to Mandy! Call her Amanda - when shes in trouble! ;)
Great service!
Superb service
We received great service from a very knowledgeable person. Dan was patient and helpful. I’m disabled and use a mobility scooter which often makes furniture shopping very difficult. Dan made it as easy as possible for me to get around and try out the mattresses.
Great service
Great product
At a great price.
Don’t overlook Dreams at Basildon! Experienced and helpful team
Martin and the team at Basildon are amazing. They have provided assessments for our teenage sons to see which type of bed would be most comfortable and showed us suitable beds and mattresses which were within our budget for us to consider.
The team were friendly, knowledgeable and patient and we were neither rushed nor pressured.
We placed the order online after going home to reflect on best option for us.
Having bought from here many times (and been extremely happy with every purchase), would recommend placing order in store if you can because then you know a delivery date. Online delivery date seemed to be much longer.
From the extremely helpful sales rep in…
From the extremely helpful sales rep in the shop to the admin leading up to delivery and finishing with the delivery drivers we found Dreams to exceed our expectations. The bed is great.
Great Customer Service, excellent delivery and really pleased with my new bed and mattress
Great Customer Service in store . Communication good. Delivery great. Really delighted with my new bed and mattress & side tables. Super comfortable great nights sleep.
Dan who works at your Basildon store…
Dan who works at your Basildon store was very patient and helpful with us and the two lads were very prompt and wore covers over their trainers who delivered our mattress.
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