Visited the branch on 13th June. Was welcomed by Dale and his team and felt totally at ease and comfortable due to their exceptional customer service and general professionalism. I just came in to hav... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I purchased a mattress from here a couple of weeks ago.Gabby was the assistant who helped me and I found her knowledgeable and really helpful . I needed the mattress to be delivered quickly and she o... Se mer
From the minute I walked in, the staff were attentive, friendly, ready to listen to what I was looking for, show the suggested options and give me all the time I needed to try everything out. No... Se mer
Good information in store and fun magic bed thing to find out what’s best for you.
Företagsinformation
Skrivet av företaget
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrivet av företaget
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktuppgifter
Unit A, Altrincham Retail Park, Phase 11, WA14 5GP, Altrincham, Storbritannien
- 01615150538
4,8
Utmärkt
47 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great staff and great mattress 👍…
Great staff and great mattress 👍 delivery was when said they would come, definitely recommend dreams in broadheath retail 😊
5 juli 2026
An easy and pleasant experience
I purchased a mattress from here a couple of weeks ago.Gabby was the assistant who helped me and I found her knowledgeable and really helpful . I needed the mattress to be delivered quickly and she organised for that to be done. It was delivered a couple of days later by two very pleasant delivery gentleman Tom and Jason . The whole experience was pleasant and super easy.
Thank you to the Dreams team!
1 juni 2026
Exceent service and excellent products.
From the minute I walked in, the staff were attentive, friendly, ready to listen to what I was looking for, show the suggested options and give me all the time I needed to try everything out. No pressure to make you buy anything on the spot.
When I went back in a couple of days later, they remembered me and showed me updated options and offers that would suit me, managed a fantastic deal to fit my budget, and I walked out a very satisfied customer.
The delivery crew were also very friendly, helpful and professional.
Highly recommended.
28 maj 2026
Friendly approachable staff and went…
Friendly approachable staff and went the extra mile to make sure we got the right bed.
13 juni 2026
The staff were amazing from start to…
The staff were amazing from start to finish - if I need anymore beds in the future I’ll def be going back. Highly recommend. We love the new bed.
14 juni 2026
Visited the branch on 13th June
Visited the branch on 13th June. Was welcomed by Dale and his team and felt totally at ease and comfortable due to their exceptional customer service and general professionalism. I just came in to have a look and get some inspiration, I have left feeling really positive and now know exactly how I would like to upgrade. I didn’t purchase anything today however I will be back. Well done Dreams. I even had a drink to walk round with. Very impressed.
13 juni 2026
Omdöme utan inbjudan
No Fuss Delivery Men
Straight up the stairs and in my flat no fuss which is what I like good team Nichola
5 juni 2026
From start to finish Dreams are a…
From start to finish Dreams are a dream. So unbelievably helpful in store with the evaluation of what mattress you need to trying all the mattresses to going through the different ways to pay, all seamless and so helpful. Delivery again was a breeze, text messages and emails confirming delivery and a two hour window which is great. The mattress has been perfect, great nights sleep from day one, no more aches or pains on waking and no more waking during the night. I couldn’t fault Dreams or the mattress.
29 maj 2026
Exceptional Customer Service from Dale .
Dale from the Broadheath Retail Park store made shopping for a bed a really enjoyable experience and not a chore . Dale was so knowledgeable and put me at ease , he was funny , friendly and really helpful answering my many questions and showing me various mattresses for me to try to suit any budget . Dale encouraged me to try out the sleep mattress they have which determines which mattress would suit me best , which was a chilled out 3 minutes while the sleep mattress checked out what support I needed . I was delighted with my purchases and the customer service I received from Dale and would definitely recommend if looking for a new bed go and see Dale , thanks Dale , Lesley 😊
28 maj 2026
Omdöme utan inbjudan
Really great service
Really great service from the team in store at Dreams Altrincham. Very knowledgeable, friendly and efficient. The team helped us on two separate occasions and we are delighted with the outcome.
29 maj 2026
Excellent in every way
Excellent in every way. Delighted with purchase,information,friendlynness and standards.
15 maj 2026
Our experience was fine.The drivers…
Our experience was fine.The drivers were very good and put the bed up for us including head biard.
12 april 2026
What else do I need
What else do I need? Me ? Yes !
I'm so happy with my purchase the price quality customer service delivery man thank you
11 februari 2026
Leila- Altrincham store (the GOAT)
Me and my partner had an amazing experience at the Altrincham store. Leila was incredible, some of the best customer service I’ve experienced!
27 mars 2026
Omdöme utan inbjudan
Fast delivery
Fast delivery on a bed I needed in a hurry. Excellent customer service and notification of time and day of delivery. Bed delivered to upstairs room and packaging removed by delivery men. Very pleased with service and bed.
15 februari 2026
Excellent service all round
Excellent service all round from the shop sales , delivery and setup.
Despite ordering something I had not measured properly the shop made no issue on identifying an alternative that fitted.
Rarely do you get as good a service as we received from Dreams.
Thank you for all your great services.
3 mars 2026
Such a comfortable bed
Just had the best night's sleep on my new dreams bed. Love love love it. Didn't want to leave my bed this morning
8 februari 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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