Doreebonner Omdömen 

The “Geordie crew” were friendly, polite and got the job done.

Mick & Taylor could not have been more helpful during my recent move. No ask was too much , and always polite and extremely efficient. A perfect move.
Job reference 297281

We had three lovely men help us, Sam J, Desmond S and Dan T. They made everything run so smoothly. What usually is a quiet stress filled time was made more pleasant. There was a problem (not their fault, but the Americans fault) and Sam went above and beyond to help. The team really work fast and made us feel heard and respected.

Phil and Ollie dropped my chests and pictures promptly. They are the last bits of my Mum's in Australia. They arrived all safe and sound. Thanks to Grace removals and Doree Bonner. I would totally reccomend this company who have guided me through the whole process, especially when grieving. They were friendly, professional and cheery Geordie lads!

I was very impressed with Ben H and Simon W when they set too immediately upon arrival despite access being a little unusual as my front door was in a skip and the house fenced off for building work.

They were polite and informative at each stage letting me know what was happening.

My only reservation was with contacting the office where my call failed 5 out of 6 attempts due to ‘technical reasons, please contact admin’!

Other than that a good experience.

Fantastic service, very professional and efficient. Highly recommended

Professional and friendly team, excellent care taken with all items and explained everything clearly. Thank you

Bryan and the lads turned up on time and loaded everything within 2 hours! They have waited patiently for us to get our new house' keys and moved everything in swiftly. Everything got through the door and they even helped us to removed the massive corner sofa left by the previous owner! Would definitely recommend!!!

Ben H and Mick W were extremely polite and professional, wrapping up the job in under 1.5 days. Given the complexity of our 2-part move, they were very patient and helpful. Job Ref. 269068

Our experience with this removals company was extremely disappointing. The delivery team were polite and friendly and the boxes were packed well, but the overall delivery process was poorly managed. Boxes were brought in first and furniture much later, which made the delivery disorganised and made it very hard to put things away. Several pieces of furniture also did not receive the same level of care and arrived damaged. When we raised these issues with the team at the time, they reassured us that “we’ll take photos of the damage and it’ll be taken to the office and dealt with,” giving us the impression that this was being managed. However, we were later told that all issues had to be reported within seven days, despite relying on the team’s reassurance. Additionally, despite the delivery team’s photographs and acknowledgement of the damage at the time, none of these internal photos were ever shared with us when requested.

The maid service provided afterwards was equally disappointing. Because the furniture arrived much later, they had nowhere to put the items properly and ended up placing things into bags with no organisation. As a result, we are still finding things in random places months later.

Throughout the claims process, the company repeatedly dismissed issues using generic inventory terms or crew recollections, even when these did not match the damage reported. Several explanations given were implausible and did not reflect the actual condition of the items. The overall handling from head office was selective, inconsistent, and dismissive.

For a large full‑house removal, the seven‑day claims window also felt unreasonably short. We identified further issues after this period, which made it impossible to raise them, and when we contacted head office, they argued back and simply added “A copy of the insurance policy is attached for your reference.” to dismiss any further discussion of the damaged items, despite multiple emails from us trying to resolve the issues.

Overall, the service we received fell far below the standard we expected. This experience was very different from the company’s own statement that “Doree Bonner are one of the UK’s leaders in removals and storage. We commit to always going the extra mile, ensuring that our clients experience a top quality service.”

Great experience from start to finish. Very professional and helpful. Nothing too much trouble and excellent service from Andy &Stephen on move day! Highly recommended!

Adam J and Simon W outstanding and so helpful. Job ref 282749A

Two lads arrived in a great mood , on time and we collectively worked well to get them away watered and fed as well as possible
No criticism of the two lads at all , other a credit to Doreebonner

A hearty thank you to; Phil, Paul, Joe S (The Geordie Lads), and a big shout out to Bri, BJ and Dylon.

Lads, you made our move happen without a hitch, super smooth and very efficient. I can hand on heart highly recommend you all for your service and relentlessness to get the job done, and done well.

Thank you,
Chris, Christina and Oskar.

Job 299117
Adam J and Simon were amazing. So polite friendly and professional. I highly recommend them. Put me at ease answered any questions. Main thing they were always smiling and happy. I will absolutely be using the company again. They are a credit to the company.

They in time and work hard and in time

Sam J and Simon N have been brilliant
Charming lads, very helpful and can they please be on the return trip if convenient. Sarah and Claude

Amazing staff. Amazing experience. I can’t praise them enough 👏👏👏👏

Great communication from the beginning, throughout. On the day, Simon and Sam arrived on time, were very professional and friendly and took good care of my furniture and put it where I asked them. I would definitely recommend them!

Ant and Brian from the High Wycombe depot were absolutely outstanding throughout our move. They worked incredibly hard and relentlessly, especially considering the heat and the sheer size of the job. Despite the demanding conditions, they were always cheerful, professional, and extremely helpful.

Over the four days they spent helping us move, they made our whole family feel comfortable and at ease. Their packing was superb, with great care taken to protect all of our belongings, and they maintained a fantastic positive attitude from start to finish.

A huge thank you to Ant and Brian for making what could have been a very stressful move such a smooth and positive experience. We couldn’t recommend them highly enough.