Dolce & Gabbana Omdömen 

Chelsea was me an my wife sales person we came in, unsure of what we wanted, However Chelsea brought out everything she trulllllllly went above and beyond. Thanks Chelsea 🩷🩷🩷

If zero stars was an option!! Getting money refunded back from D&G has been a horrible experience! I’ve been going back and forth through emails and phone calls on a purchase I made back in March and it’s now sep and still waiting on them to send my refund .

Shame on this luxury brand!
I purchased two pairs of shoes and after four days decided one pair I no longer wanted.

Upon returning the shoes, I am informed that D&G doesnt do refunds. SERIOUSLY???? They only do store credits and exchanges.

One would think this strict shopping policy would be clearly and consistently communicated to consumers. Why would I first learn of this when making an exchange.

Trust me, I will be sure to use this $1k credit before year's end, and I will NEVER shop D&G again.

Morales of the story... now you know

Taormina nel cuore. Per curiosità, mi sono fermato per un aperitivo al bar di Dolce&Gabbana. A 30 m dalla terrazza ma non vedi il mare e questo mi dispiace. Servizio eccellente. Tutto perfetto.

Ich warte seit 4 Wochen auf mein Geld ! Ich habe jetzt die Verbraucherzentrale eingeschaltet und einen Anwalt ! Ich habe die schnauze voll von eurem Kundenservice der nicht in Deutschland zugelassen ist!

Absolutely disgraceful service.
Customer service is borderline gaslighting and rage baiting too.

I placed an order 3 weeks ago, heard nothing other than it’s on its way, I ring up to find out why it hadn’t been delivered days after its supposed delivery date to find out that my order hadn’t been cancelled and they are refunding me.

No explanation, no apology, nothing, my order still says it’s shipped, a week later I haven’t received my refund.

Customer support keep sending me the same email saying the warehouse team are working hard to process my refund? Working hard? Why does a warehouse need to process a refund?

Also, why wasn’t I informed about the cancellation until I phoned up directly myself, at what point was it cancelled? I highly doubt it was cancelled the minute I rang up so when were they going to inform me?

I’m filing a dispute with my bank because it seems like they have no intention at all of giving my item or my money back,

Disgraceful service from what is supposed to be a high end global brand.

Failed to refund me for my return that they received and processed june 3rd and june 4th. I am out of money and product. For order placed may 25th, order number #DG-US-11589645.

Unternehmen bezahlt Rücksendungen von über 4000 CHF nicht fristgerecht.

Ich bin von Dolce & Gabbana sehr enttäuscht.

Ich habe eine Bestellung im Wert von 995 € aufgegeben (Bestellung DG-EU-01669***). Die Ware wurde ordnungsgemäß und fristgerecht an Dolce & Gabbana zurückgesendet und der Eingang der Rücksendung wurde bestätigt.

Seitdem warte ich jedoch seit über sechs Wochen auf die Rückerstattung meines Geldes.

In dieser Zeit habe ich den Kundenservice mehrfach kontaktiert. Ich erhielt immer wieder freundliche E-Mails mit Entschuldigungen und dem Hinweis, dass man den Fall bearbeite. Zuletzt wurde mir sogar mitgeteilt, dass die Ursache des Problems identifiziert worden sei und die Erstattung “so schnell wie möglich” erfolgen werde. Passiert ist bis heute nichts.

Es ist für ein Unternehmen dieser Größe und dieses Preissegments schlicht nicht akzeptabel, Kundengelder über einen so langen Zeitraum einzubehalten. Gute Kommunikation ersetzt keine Rückzahlung.

Ich habe großes Verständnis dafür, dass Fehler passieren können. Was ich jedoch nicht akzeptieren kann, ist, dass ein Kunde über Wochen auf sein eigenes Geld warten muss, obwohl die Rücksendung längst abgeschlossen ist.

Solange die Rückerstattung nicht erfolgt ist, kann ich den Online-Shop leider nicht empfehlen.

I placed an order with Dolce & Gabbana on 3 July 2026. A DHL shipping label was created on 7 July, but the parcel has never actually been handed over to DHL. The tracking has remained on “The sender has produced a label but the shipment has not yet been entrusted to DHL” ever since.

Over the past two weeks I have contacted Customer Care multiple times to try to resolve the issue. During that time I have been given several different explanations, including that the parcel would be shipped within 1–2 business days, that it might be returning to the warehouse, and that an internal warehouse investigation was ongoing.

I requested that the order be cancelled due to the delay, but was initially told I would need to contact DHL to arrange this myself. After I challenged this, another representative acknowledged that my contract is with Dolce & Gabbana and that they are responsible for the refund process.

Despite repeated follow-ups, I am still receiving the same response: apologies, confirmation that the matter is “still under investigation”, and no timeframe for either a resolution or a refund.

The customer service representatives themselves have been polite, but unfortunately they appear unable to do anything beyond sending template responses.

For a luxury brand, I expected much better communication and customer service. At the time of writing this review, I have neither received my order nor my refund.

I ordered a pair of shoes from Dolce & Gabbana online store. To my surprise, the order was sent from their warehouse back to their own warehouse instead of being delivered to my address. My first question is: how is this even possible?
I contacted customer service and requested that the shoes be reshipped, but I was told this was not possible. Instead, they would issue a refund and I would have to place a new order myself.
I don’t believe I should have to fix an error caused by the store. This is not the level of service or experience I would expect from a luxury brand.
For sure, will not be purchasing from Dolce & Gabbana website again.

From the moment I sought assistance, the experience was frustrating and disappointing. I contacted Customer Care expecting thoughtful support and a genuine effort to resolve my concern. Instead, every interaction felt scripted. Regardless of the details I provided, the representatives repeated the same talking points without acknowledging or addressing the specifics of my situation.

What made the experience even more discouraging was the lack of an escalation process. There was no opportunity to speak with someone who had the authority to review my case or make an independent decision. It felt as though the goal was simply to repeat policy rather than work toward a resolution.

The biggest disappointment was the lack of empathy. As a customer, I never felt heard, valued, or appreciated. The experience felt impersonal, as though customers are processed rather than cared for.

For a company that positions itself as a luxury brand, the customer service should reflect the same level of excellence as its products. Unfortunately, it did not. My overall experience has significantly impacted my perception of the brand, and I have decided that I will no longer make future purchases.

Esperienza disastrosa, il 14 Giugno acquisto un capo sul sito online ufficiale, arriva il 20 e in quanto non mi piacesse nella stessa giornata restituisco tramite il corriere il pacco eseguendo il reso. Il 26 giugno mi arriva la mail di conferma che il reso era arrivato è stato accettato. Dal 26 Giugno ad oggi dopo chiamate al call center e varie mail non ho ancora ricevuto il rimborso tramite il metodo di pagamento che avevo utilizzato. Dovevano passare 14 giorni lavorativi ma qui siamo oltre 20. In 15 anni che acquisto online non è mai successo niente di simile. Stiamo parlando quasi di truffa. Sconsigliato e mai più acquisterò.

Everything is so glamorous. Wish I could afford more!

Metterei ZERO STELLE non 1
Dopo aver cancellato loro stessi un ordine al momento dell'acquisto per mancanza di taglia, è passato un mese esatto e ancora non hanno effettuato il rimborso!
ESPERIENZA NEGATIVA TUTT'ORA IN ESSSERE:
Invio mail e non rispondono, Chiamo e dopo 12/15 min di attesa attaccano (più e più volte)
E NON È LA PRIMA: ANCHE PER L'ORDINE PRECEDENTE HO AVUTO PROBLEMI PER I QUALI HO SCRITTO E NESSUNO HA MAI RISPOSTO
VERGOGNOSI

Beste,

Vandaag bezochten wij de Dolce & Gabbana-winkel in Roermond. Bij de ingang stond een lint, maar er stond niemand te wachten en de winkel was bijna leeg. Omdat het niet duidelijk was dat we moesten wachten, liep ik door. Een verkoopster met een bril reageerde erg onvriendelijk, draaide met haar ogen en negeerde mij toen ik vroeg of ik moest wachten.

Toen mijn vriendin binnenkwam, begon een medewerker meteen te roepen: “Zie je het lint niet? Je moet buiten wachten.” Daarna zei hij zelfs: “Jullie mogen wel shoppen, maar wij gaan jullie niet helpen.”

Door deze onvriendelijke en respectloze behandeling zijn wij direct vertrokken. Dit is geen manier om klanten te behandelen.

Worst customer service.Ordered perfume 2 weeks ago, called them today and again they don't know nothing and refuses to refund my money.Never ever buy something from them

I definitely not recommend D&G ladies shoes, the quality is horrible 😫...I bought ladies slides, and worn them twice and the sole started peeling off, I reached out to them to ask for repairs or replacement, & they refused to offer me any of those because apparently according to their evaluation I've worn the shoes several times(2 months), mind you I bought the shoes on the 19/December/2025 and I returned them back in store on the 20/February/2026, in addition to this, i also reported them to the consultant on WhatsApp on the 06/February/2026 meaning I've only had the shoes with for 2months

R15000 SHOES for poor quality

395e jeté à l’eau ,

Je recommande de lire les avis avant de se lancer en aventure à ce site internet dolce gabbana , franchement ça vous aidera à ne pas vous faire arnaquer.

J’ai commandé une chaussure pour mon fils à l’occasion de son baptême, la chaussure étant très petite je l’ai retourné automatiquement demandant un remboursement.

Plus de 2 mois que je cours après eux pour qu’il me rembourse mais sans succès, ils confirment bien avoir reçu le colis mais sont incapables de me rembourser … franchement c’est honteux !

Ils arnaquent les gens cette boutique , elle est fuire . Traiter avec eux est une grosse déchéance car c’est tout simplement des voleurs .

Je les déteste et je regrette avoir commandé sur le site .

I purchase a small calfskin dg logo bag shopper, in less the leather is very bad, the bag started to fade specially in the corners, I went to the store and they send me to repair it myself. I did the report online and they say it was wear and tear, being a brand that offer such bad quality it has begun to crack prematurely. The standards I had about this brand unfortunately change, not only the bad service provided to me. I was only requested pictures. Disappointed.