The staff member was extremely helpful getting me the best deal. I didn't like the fact that online prices are different to in-store prices. That makes me think twice about buying from this company... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Friendly service, quick to respond the click and collect order at Tea tree plaza. Awesome service at Holden Hill the female assistant was amazing. Saw her getting swamped with customers and she hand... Se mer
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I purchased an item with a slight issue. I contacted Customer Service. This team was amazing! Jumped straight into action and sorted the issues immediately. The product is also fantastic just a small... Se mer
Giftbox has wonderful customer service, they kept me updated and well informed to what was going on with my order. for context my order was a same day delivery but none of the products were in WA... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Kontaktuppgifter
270 The Parade, 5068, Kensington SA, Australien
- 1300 916 750
- hello@giftbox.com.au
- giftbox.com.au
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good customer service
The staff member was extremely helpful getting me the best deal.
I didn't like the fact that online prices are different to in-store prices. That makes me think twice about buying from this company when I could just go elsewhere and look at products in-store.
Absolutely fantastic they offer same…
Absolutely fantastic they offer same day delivery. 11/10
No communication at all
I don't like the fact I was never emailed a receipt for my purchase and still have not received a confirmation email even tho the money has been withdrawn.. any information would be better than nothing at all
I am still waiting on my order
I am still waiting on my order. I have heard nothing about my order.
Very easy to use click and collect and…
Very easy to use click and collect and was ready very quickly
I cant really rate higher
I cant really rate higher because my order hase not been shipped yet. I don’t understand why it takes so long for an item that it was in stock when i purchased it.

Svar från GiftBox
Their Click & Collect service is second…
Their Click & Collect service is second to none. Staff are always friendly
Very easy to deal with and very quick…
Very easy to deal with and very quick to get the item sent. All the information you send re tracking etc. is also very good.
The Globe Saga
While the staff where very helpful, never received my order and ended up getting a refund after 2 attempts of ordering a light up mirror, I was originally send a globe, so my "mirror" was then sent via express post, I opened it, and to my suprise, another globe! I was starting to wonder if it was a build your own and i was being sent peices at a time! However I couldn't risk trying again as this was for my daughters 10th birthday in less then a weeks time now.
Like I said, staff via email and phone where very helpful and professional, however I now wont ever be ordering from giftbox online again.
Amazing customer service!!!
I purchased an item with a slight issue. I contacted Customer Service. This team was amazing! Jumped straight into action and sorted the issues immediately. The product is also fantastic just a small issue that was rectify with Giftbox quickly.
It was very quick and convenient
It was very quick and convenient. The lady was very helpful as we have 2 stores in the same complex I wasn't sure what store it was.
Very quick and easy pick up. Checking I'd and email to confirm.
Very easy to find what b i wanted and…
Very easy to find what b i wanted and tocl checkout.
Bought as a gift!
I received my parcel very quickly and…
I received my parcel very quickly and am happy with what I bought

Svar från GiftBox
although my package was missing content…
although my package was missing content when i spopke to customer service and provided evidence of the missing item an tampered package . it was quick and easy to rectify the problem and a new item came just days later

Svar från GiftBox
Speedy delivery, awesome product
Speedy delivery, great product and fantastic packaging.

Svar från GiftBox
Lovely Customer Service Agents!
Giftbox has wonderful customer service, they kept me updated and well informed to what was going on with my order.
for context my order was a same day delivery but none of the products were in WA warehouses, Elora informed me that the package had been upgraded to express post - no additional charge.
Overall Elora was an absolute pleasure talking to and sweet! I've had both in store and online customer service both were exceeding expectations and satisfactory. such a lovely store!

Svar från GiftBox
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