FRAUD, THEFT, UNDERHAND, DECEITFUL
NOT WORTHY OF EVEN ONE STAR
As another customer has noted, this company advertise goods, then send poor, tacky facsimiles out to customers, insisting on any returns being sent back to China. That they dont declare this in their Returns Policy is clearly underhand. Banking on apathy from customers who will keep the goods rather than go to the expense of sending half way round the world, despite the item being sent from a third party in UK.
Luckily I was able to produce all the evidence I needed to Paypal, who have refunded me in full.
Treating your customers like idiots is a really strange business practice. Not to mention the woeful reputation you are fostering of items out of China. China was once known for its artistry and quality in all things. Sadly now it is synonymous with cheap, tacky, knock-off goods, with companies demonstrating byzantine customer service designed to make the customer give up.
Net result: they have your money for something worth a fraction of what you've paid for it and have sent you a cheap tacky facsimile of the advertised item that is not cost effective to return. Good way to rake the money in. Shame it's illegal, immoral and just downright indecent. Stop treating your customers like idiots.
I have reported this company to all the business and retail bodies in both UK and China that exist. It will probably go into a black hole, much like a lot of things nowadays with these juggernaut companies, but at least seeing TRUE reviews may give other customers cause to pause and NOT USE this company. They are thieves with no conscience.
5 december 2025
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