Just had a brilliant luxury afternoon tea at Dobbies Shepton Mallet. The food was fresh and nicely presented. We took two boxes home as the amount was too much for us to eat in one sitting. We have... Se mer
Plats
Byt platsMendip Avenue, Fosseway Industrial Estate, BA4 4PE Shepton Mallet, GB
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Det här tycker kunderna
The offers in store were very good and lunch was also good. Perhaps when you have other companies selling things such as payment plans for energy etc it would be less intrusive if they were not positi... Se mer
First time visiting the cafe today . Noticed an “a frame “ notice board advertising a special offer with 2 meals for £16 ( with no mention of exclusions ). Asked the lady behind the food serving count... Se mer
Dogs at Dobbies Shepton Mallet. Having a cup of tea in restaurant several dogs with owners allowing their dogs to bark & yap constantly also dogs deficating . This noise was amplified by the lack of s... Se mer
Företagsinformation
Skrivet av företaget
Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.
Kontaktuppgifter
Mendip Avenue, Fosseway Industrial Estate, BA4 4PE, Shepton Mallet, Storbritannien
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Popped in to see if they had some…
Popped in to see if they had some particular Christmas decorations that I had purchased for myself but my sister decided she'd like some too. Was able to buy what I wanted and use my Dobbies Card to get a discount. Very happy - as is she.
Great lunch in Seasons Restaurant…
We had lunch in Seasons Restaurant and staff member Angela helped us with trays to our table. She is a very caring lady and has helped us on previous visits. Also we found what we wanted in the garden centre.
Happy customer
Went to buy our Xmas decorations and tree there this year. (Shepton Mallet). Wide selection friendly staff. Happy customer.
Always an interesting garden centre and…
Always an interesting garden centre and store with perfect cafe.
Only visited the restaurant this time…
Only visited the restaurant this time .cakes excellent. Downside is the last two visits I've asked for capachino and got latte so maybe little more staff training plus usually a long queue so more staff really needed.
A great experience as lots of plants, pots etc as well as a good dining area
Lots of plants, etc to see. Also good restaurant to have a coffee break. A calm place to wander.
The cashier was a lovely lady who…
The cashier was a lovely lady who persuaded me to enroll for a Dobbies card without pressure 🤗
no staff around to help
no staff around to help, seems still have staff shortage have pointed this out before, puts too much pressure on few staff there, waiting too long in restaurant, only 1 person serving, you need someone separate to do drinks, this was not a problem pre covid, why must it be now, this is a busy store, only place to eat in local area, popular, food gets cold too quick used to be quality, since covid really gone downhill

Svar från Dobbies Garden Centres - Shepton Mallet
Good Day Out
Good selection of plants and other items. Coffee shop always clean and good choice of food.
We went there for our monthly coffee
We went there for our monthly coffee. eating area clean and nicely furnished. Array of food appetising. Whole serving area clean. Could still do with more serving staff e.g. a person to stay on till and not try and do till and make drinks, not fair on staff or customers. No tomato ketchup satchets for our chips!!!!! Garden plant area well stocked. Sadly wanted to buy a new regatta jacket in the sale but none in my size, unless I was a small size. Very disappointed as they were a bargain in the sale.
Prices are reasonable and the staff we…
Prices are reasonable and the staff we had dealings with were extremely helpful and curtious.
Loud Music
I went to the Dobbies in Shepton Mallet and usually quite enjoy the experience (although the cafe can be a bit like a works canteen at times).
This time I wanted a nice quiet wander around but ended up leaving after about 10 minutes because the music was so loud. It was being piped out over a tinny tannoy system and was especially loud in the outdoor plant section. When I asked a member of staff about it, she told me it's piped in from head office and even they find it too much. She also said it's often 'innappropriate' and feels like she's working in a nightclub. Perhaps Dobbies need to think a lot more about their customer demographic and what makes a soothing experience that will not leave people leaving with a headache.

Svar från Dobbies Garden Centres - Shepton Mallet
YOUR CAFE
YOUR CAFE
We visited the cafe on Wednesday 9 August 2023. Service was appalling. Huge queues with customers sending back meals as they were cold having been kept waiting for so long for their drinks
Insufficient staff trying their best to do everything with no management support.
We only wanted hot drinks and when they arrived they were slopped in the saucers.
We will not be coming here again.

Svar från Dobbies Garden Centres - Shepton Mallet
Very slow service
Very slow service and poor layout, in cafe. Only 2 members of staff working their nuts off trying to keep up with the queue.

Svar från Dobbies Garden Centres - Shepton Mallet
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