I post review not long along and it has been flagged from Dobbies. I had terrible experience from Dobbies Richmond store. I got confronted by a manager telling me “don’t talk to anyone of my staff” t... Se mer
Plats
Byt plats54 George Street, TW9 1HJ Richmond, England, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I often call into the store to look at the lovely plants and flowers , and buy one of course! The staff are always so very professional helpful and pleasant , I joined the dobbies rewards program and... Se mer
This is a gem in Richmond with indoor plants and all the gear and books to look after them. Sherry was particularly helpful in offering a coffee from the in-store coffee machine as part of my membe... Se mer
Företaget har svarat
Fantastic service at our little dobbies in Richmond and the plants are really healthy. Love popping into the store.
Företagsinformation
Skrivet av företaget
Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.
Kontaktuppgifter
54 George Street, TW9 1HJ, Richmond, England, Storbritannien
3,3
Medel
6 omdömen
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Rude and an professional, an experienced staff …
I post review not long along and it has been flagged from Dobbies.
I had terrible experience from Dobbies Richmond store. I got confronted by a manager telling me “don’t talk to anyone of my staff” this was regards having conversation 2 months ago with the staff while shopping. Basically since I thought the young lady is lovely I asked her if she wants hours or you know anyone. She took my number, end off. 2 months later I got this an experienced and unprofessional manager talking to me like personal attack on the shop floor, front of staff members and customers. This woman so called manager think she has the right or entitled how I should speak. Absolutely disgusting, unprofessional and humiliating of her actions. Made complaints and customer service sided on their employee that they have a right to treat customer by embarrassing and humiliating in public. I asked to put my complaint to their HR or director, unfortunately she dealt with it her self who’s from customer service, definitely unprofessional. She sided and claimed it wasn’t true, she believed the manager dealt with me in a manner and nobody’s was around. And when I said is completely a lie, look at your camera and I know there names because I have called another branch. The customer service completely ignored my complaint and flagged me instead. I got the Chiswick manager apologising for her stupidity act. She her self knows just a normal conversation. Where’s the act and policy how customers should and should not speak? It’s the other way round. The manager definitely unprofessional and doesn’t know the policy’s and binders of the company, nether the staff from customer service need more further training and how not to keep complaints from their director or HR. Terrible experienced from an experienced and an professional staff. Now they flagging my rights to complain. Terrible company to deal with. I can’t believed the manager lied and the customer service siding rather do fully investigation. I my self as a manager know how to treat and customers rights and complaints. Dobbies has no structure when is comes to staff bad behaviour and and complaints.
31 juli 2023
Omdöme utan inbjudan
Fantastic service at our little dobbies…
Fantastic service at our little dobbies in Richmond and the plants are really healthy. Love popping into the store.
28 september 2022
This is a gem in Richmond with indoor…
This is a gem in Richmond with indoor plants and all the gear and books to look after them.
Sherry was particularly helpful in offering a coffee from the in-store coffee machine as part of my membership.
18 augusti 2022
Svar från Dobbies Garden Centres - Richmond
Hi, thank you for your review. We are so glad you had a great time visiting one of our stores. We look forward to seeing you again soon. Thanks - Rachel
Always a great experience
I often call into the store to look at the lovely plants and flowers , and buy one of course! The staff are always so very professional helpful and pleasant , I joined the dobbies rewards program and realise it’s such a great deal two coffees a month ! Matt and the lady who works with him are a credit to the company that always make you feel welcome.
The shop brings an oasis of calm to the busy Richmond shopping area.
27 juli 2022
Omdöme utan inbjudan
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