Dobbies Garden Centres - Brighton Omdömen 262

TrustScore 3.5 av 5

3,4

Warren Road, BN2 9XX Brighton, East Sussex, GB


Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 3 av 5 stjärnor

The cafe front of house is always understaffed. One person taking orders, serving cakes, making coffees and taking the money. This results in HUGE queues. This is not a one off We have often wal... Se mer

Betygsatt 3 av 5 stjärnor

Good quality products and a wide range. However, my reward points should have been taken off the total at the till but the assistant told me l needed a physical voucher, not just my loyalty card. l th... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

Went for lunch today,ordered bacon brie and cranberry toastie and soup,3/4 hour went by so l went to the counter,the food was bought out,the soup looked like mashed swede,(lumpy) and was warm,the toas... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

It was clean the cafe was excellent although busy the store was well stocked but we bought very little as we only went there for breakfast but we did buy some children’s books as presents


Företagsinformation

  1. Trädgårdsbutik

Skrivet av företaget

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Kontaktuppgifter

  • Warren Road, BN2 9XX, Brighton, East Sussex, Storbritannien

3,4

Medel

TrustScore 3.5 av 5

262 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har inte besvarat negativa omdömen

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 4 av 5 stjärnor

Great sale prices

Great value sale items, but I think usual prices are expensive. I would have liked a faster service in the cafe. All staff very pleasant though.

7 januari 2024
Betygsatt 5 av 5 stjärnor

All staff helpful

Several staff ready to help me and advise re choosing a tree. Help with trolley and placing item. Also offered to take to car. Great service.

4 november 2023
Betygsatt 3 av 5 stjärnor

It's okay not a lot of choice once…

It's okay not a lot of choice once bought 2 packets of Freesia bulbs and only 1 bulb came up no good complaining haven't kept my receipt best thing is the Restaurant

12 november 2023
Logotyp för Dobbies Garden Centres - Brighton

Svar från Dobbies Garden Centres - Brighton

Hi Sheila,

Thanks for the review.

I'm sorry your bulbs have not flourished, we can perhaps help if you contact Customer Services direct.

Team Dobbies

Betygsatt 4 av 5 stjärnor

Visit to restaurant

It's always nice to visit, but the restaurant is very old and service can be very slow we had coffee it was so weak it had no taste at all we had a scone it looked like a biscuit and not very nice.

28 oktober 2023
Betygsatt 2 av 5 stjärnor

Went to the cafe with a friend

Went to the cafe with a friend for a pot of tea for two and had one teabag in a large pot . It was a disgusting cuppa , should have complained but it was busy. Will make sure I check next time

9 oktober 2023
Logotyp för Dobbies Garden Centres - Brighton

Svar från Dobbies Garden Centres - Brighton

Thank you for taking the time to get in touch, I'm really sorry to hear about your visit to our Brighton restaurant. I've passed your comments over to the store management team and asked them to review your feedback, thanks - Ahmed

Betygsatt 3 av 5 stjärnor

Good quality products and a wide range

Good quality products and a wide range. However, my reward points should have been taken off the total at the till but the assistant told me l needed a physical voucher, not just my loyalty card. l then received another reminder to use my reward before the end of the month, which clearly stated what the assistant needed to do with the card to deduct the amount. Now l need to shop again to make use of it.

29 september 2023
Logotyp för Dobbies Garden Centres - Brighton

Svar från Dobbies Garden Centres - Brighton

Hi Joanne,

Thanks for your feedback on our products and choice.

Please feel free to email us at customer.service@dobbies.com if you would like to discuss further.

Thanks again,
Team Dobbies

Betygsatt 3 av 5 stjärnor

Went to cafe to have cream tea for two…

Went to cafe to have cream tea for two only 1 lady serving take so long to be served as she had to do everything really not good the lady and man in the queue next to us were complaining how long it took to get served

6 oktober 2023
Logotyp för Dobbies Garden Centres - Brighton

Svar från Dobbies Garden Centres - Brighton

Hi,

Thanks for sharing your experience.

I'm sorry that you had an extended wait when you recently visited us for afternoon tea.

Your feedback is important to us and the store will pick this up and look at better ways of working.

Thanks again,
Team Dobbies

Betygsatt 5 av 5 stjärnor

Staff welcoming

Staff welcoming, helpful and friendly. A wide range of plants, bulbs and seeds and everything else needed for gardening. A nice restaurant with lovely staff, I always look forward to seeing them.

30 september 2023
Betygsatt 3 av 5 stjärnor

Disappointed …

My visit to the cafe was a great disappointment. I queued a long time & thought I would treat myself to a coffee & fruit tart. Unfortunately the tart was just about inedible & way past its best. The pastry was wet & soggy & the fruit wrinkled & tasteless. If I’d had time I would have taken it back but the queue was too long

14 september 2023
Betygsatt 2 av 5 stjärnor

Brighton store is expensive and run down

The Brighton store is well laid out with a good selection of products and plants, but the prices are very high. I found a pair of Kent and Stowe loppers I liked in store but ordered them from Amazon instead as they were £13 cheaper. Most plants were also very overpriced - even those in their clearance section were around £10 each despite looking half dead.

I must also give feedback on the cafe. It is extremely run down, the ceiling tiles are covered in mould and stains from a leak. The wooden worktop where staff prepare drinks and food is covered in black mould. The customer toilets are disgusting. One of the main benefits of your membership are the 'free' hot drinks, but when the cafe is this unpleasant it is off-putting. As a result I won't be renewing my membership next month.

4 september 2023
Logotyp för Dobbies Garden Centres - Brighton

Svar från Dobbies Garden Centres - Brighton

Hi Daniel,
Thank you for taking the time to leave your feedback.
I am sorry to hear that you were unhappy with your recent visit to the Brighton Restaurant and Garden Centre recently.
I have passed your review to the management team and asked them to review the points that you have raised.
They will be able to look into these points for the future.
Best wishes, Karen

Betygsatt 2 av 5 stjärnor

Bank holiday weekend we’ve booked a…

Bank holiday weekend we’ve booked a cream tea which meant we sandwiches, coffee and cake we arrived at the Caffe. The tables were disgustingly dirty. The lady who serve us so rude, said that we could’ve reserved a table by phone, but we did even though they put a reserve sign on a table for us. Then she bought out this really poor excuse of a scone with cream in that was squirted cream not even Devon cream clotted cream and explain to us that we could not of booked over the phone and that we were liars

27 augusti 2023
Omdöme utan inbjudan
Logotyp för Dobbies Garden Centres - Brighton

Svar från Dobbies Garden Centres - Brighton

Hi Steve,
Thanks for taking the time to leave your feedback.
I am sorry to hear of the problems that you have had on your recent experience in the Brighton Restaurant.
I have sent you a request for some more information, so I can pass this information onto the management team and ask for someone to get back to you regarding this visit.
Best wishes, Karen

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer