I'd just like to write a quick review for the service I received from Diversionstores and their representative Mia. Mia was knowledgeable, professional and courteous on the phone. She helped me in cho... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
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The products were amazing and fit my car brilliantly. Nice subtle touches to make the car a bit more personal. What I would say in terms of my experience was some items I purchased were on back order,... Se mer
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5 stars never had a single issue with parts fitting or speaking to a member of staff high quality products for a good price. 100% recomend
Originally all seemed well with these folks, then the issue regarding mudflaps for my brand new mk8.5 golf R black edition, i used there search by vehicle box and somehow ended up with m7/7.5... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Diversion specialises in covering both the cosmetic and performance aspects of your car. Our product range goes from simple interior tweaks to full blown exterior kits, performance parts and more! Visit our store (www.diversionstores.com) and find out what we have available for yours now!
Kontaktuppgifter
Unit 5, 154 Pontefract Road, S711HU, Barsnely, Storbritannien
- Sales@diversionstores.com
- www.diversionstores.com
4,3
Utmärkt
299 omdömen
Har besvarat 22 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I have ordered a few bits from here for…
I have ordered a few bits from here for my polo and never been disappointed with anything, will always recommend too!!!
28 juli 2023
Omdöme utan inbjudan
Good quality, excellent customer service
Ordered for the first time and had issues with LED bulbs and their fitment... Customer service was excellent, even rang me on my mobile. Product quality is superb, I would highly recommend Diversion Automotive.
24 juli 2023
Omdöme utan inbjudan
High quality products!
Fast shipping and good quality products! Highly recommend!
30 juli 2023
Omdöme utan inbjudan
Amazing company been buying off them…
Amazing company been buying off them for a while now never had any issues and if you do have an issue they fix it straight away. There response time is amazing there always happy to help with anything if you ask them all the products are really good quality as well
1 augusti 2023
Omdöme utan inbjudan
Excellent customer service
Made quite a few orders since getting my mk6 polo gti, been kept up to date with what’s happening with my deliveries. When emailing them with questions they answer almost instantly and there customer service was fantastic.
31 juli 2023
Omdöme utan inbjudan
Just got a custom steering wheel put on…
Just got a custom steering wheel put on and it’s the best thing I ever did and thank you for the work they did putting it on for me
15 juli 2023
Omdöme utan inbjudan
Top quality service
Top quality service, top quality product. Came as described and all in good time. Booked in for fitting with little to no wait time and all fitted in the time they said they would. Great costumer service and reply back to any messages in a timely manner. Cheers to everyone at Diversion!!
22 februari 2023
Omdöme utan inbjudan
Quick delivery, all items received
Quick delivery, well packaged, all items ordered arrived all in good condition, all fitted my vw polo gti very happy with with items bought and I hope to purchase again in the future.
31 januari 2023
Omdöme utan inbjudan
I've placed multiple orders
I've placed multiple orders, and everytime it arrives when it's supposed! No issues, great quality products! Also great prices.
23 december 2022
Omdöme utan inbjudan
I ordered a custom steering wheel and…
I ordered a custom steering wheel and it did take abit longer then I thought but it was well worth the wait , the customer experience was amazing and I would fully recommend ordering from there
29 december 2022
Omdöme utan inbjudan
Excellent customer service
Excellent customer service!
I ordered some replacement wing mirror covers because one of them snapped off, the covers were dispatched and delivered promptly and well packaged. Unfortunately one of them was for the mk7.5 golf instead of mk8 but the response and resolution from customer services puts this company above most. I reached out on a Friday and they instantly dispatched the replacement. The courier collected the incorrect item and delivered the correct one on Monday morning, meaning I didn’t need to leave my house to sort out a return, pay anything for the return or be without the replacement whilst a return was sorted. Been a long time since a company made a real effort to help with a mistake like this and it’s testament to a great customer service team.
28 november 2022
Omdöme utan inbjudan
Svar från Diversionstores
Hello Rebecca,
Firstly, thank you for taking the time to leave a detailed review. It is very much appreciated.
We apologize for the mistake on our part, and thank you ever so much for allowing us to rectify that :)
It has been an absolute pleasure dealing with you, and I very much hope to do so again soon so that we can provide an even smoother service!
Kindest Regards,
Diversion Team
Nice and easy order that was processed…
Nice and easy order that was processed straight away from Diversion, always available to talk through parts and orders, very friendly on their side and makes ordering very easy. The whole image of diversion is fantastic and the customer service is impeccable, and I wish them many many more years in business! Thanks guys
24 november 2022
Omdöme utan inbjudan
Would give no stars if possible
**Responding to reply from Diversion
Should I just post our entire email thread? Funny how my order has been in transit for our 3 weeks and no attempt at delivery has been made and there is no proof of attempt at delivery and you’re entire last response was your not responsible for missed delivery and won’t refund or replace an item you’ve sent, leaving the customer (me) without the item they paid you for!!!
I have reported your company to trading standards with all email threads and dates.
Nice customer service by the way - don’t receive the order I paid for (almost pay 2 months ago) and get called a liar on my review. Awful company. **
Would give no stars if possible. Made an order back in September and still not received it. Reporting them to trading standards. They have taken my money and basically told me that me not receiving my purchase is not their problem and they won’t be sending a replacement not refunding me. Scammers!!!!
11 november 2022
Omdöme utan inbjudan
Svar från Diversionstores
Hello Tazmin,
Please do not lie on reviews, we have told you your item is in transit, as the tracking below shows. You were not told that it was ‘not our problem’ and that you would not get your item.
We are not “scammers” and have and will always make sure a customer receives an item, although we do not issue refunds for items that are due for delivery.
Your item was dispatched, as ordered and is in transit to your given address. We cannot be held responsible if you are not in to take a delivery.
Tracking: https://www.evri.com/track/parcel/H01M8A0007450165/details
I look forward to you receiving your item and hope everything arrives with you safely.
Kind Regards,
Diversion Team
Amazing company to deal with
Amazing company to deal with! Amazing customer service and happy to assist in anything required! Definitely more orders from them in the future.
11 november 2022
Omdöme utan inbjudan
Svar från Diversionstores
Hello Brad,
Thank you for your review. It has been a pleasure dealing with you and we look forward to doing so again soon!
All the best,
Diversion Team
Amazing order total custom carbon and…
Amazing order total custom carbon and yellow steering wheel for the mk3 focus rs yes they take about 6 to 8 weeks depending on the order but 100% worth the wait so much so I have now ordered a custom carbon and purple one for the mk3.5 focus st great company
27 oktober 2022
Omdöme utan inbjudan
Amazing customer service!
Bought many items from diversion, amazing customer service and brilliant team who fit my parts! Postage and packaging is top quality and fast, best prices around!
7 november 2022
Omdöme utan inbjudan
Svar från Diversionstores
Hello Marcus,
We’re pleased you are happy with your steering wheel. It was a pleasure dealing with you and we look forward to greeting you again soon!
Kind Regards
Diversion Team
just what I needed!
Parts came quick, they fit perfectly and the process was simple and easy, will be using again. Thanks!
21 oktober 2022
Omdöme utan inbjudan
Fast & Easy Process
My Decat down for my M140i came super fast fits right on the car and does what it says on the tin I definitely will order my next Downpipe though Diversion.
8 november 2022
Omdöme utan inbjudan
Svar från Diversionstores
Thank you for your review Kyle.
We hope you enjoy your purchase, and look forward to seeing you again in the future.
All the best,
Diversion Team
I agree with all the negative reviews…
I agree with all the negative reviews on here. So I bought a bulb that said it would fit my car, the person at the company assured me it would fit also. Turns up, even the box says it is the wrong part for the car. Beware this company does not issue refunds - as confirmed when I stated they made the mistake. Please please please use eBay. I’m sure the owner will try to say I’m rude but the facts of the matter is he sold me a dud part.
1 november 2022
Svar från Diversionstores
None of your review is correct, and is very one sided. You we're absolutely horrible to staff, and have no manners.
You contacted us and were very rude. You told us the item does not fit (this is the correct item for the car)
To help you, we offered FREE fitting, lots of fitting advice, or return because you would not take advice on fitting and became very aggressive. We provided you with our returns policy, and you decided to be nasty, and abuse staff. Calling staff multiple different slurs.
When we offered free fitting, you replied: "F***ing a***hole. I will charge you back and wait for my reviews. How the f**k can I come up to you if I live in London you d**khead?"
Some of your other responses below, to us simply trying to assist you, as we do with all customers.
1 - "Stupid pr**k THE PART DOESNT FIT THE CAR YOU ABSOLUTELY THICK PIECE OF S**T"
2 - "You really are a bunch of c*nts"
Despite being asked to return the item for a full refund, you stated - "I have no issue with issuing a chargeback"
--------------------------------------------------------
AVOID TERRIBLE
Avoid this company they got my order wrong as they had sold me something that was not what i ordered and then when i sent it back they had the cheek to charge me 30% of the item as a re stocking fee absolutely disgusting will never use again.
31 oktober 2022
Omdöme utan inbjudan
Svar från Diversionstores
Hello Asa,
You ordered the incorrect item for your car, and then accused us & staff of sending the wrong item to you.
We have the copy of your invoice if you wish to see it, showing what you ordered against what you received (both being the same item)
We offered a return and exchange on the item you incorrectly ordered, and you chose to return this. As per policy, a restocking fee is applicable as this has to go back to the supplier who charge us, and you were made aware of this before you returned it.
I wish you the best, and our team will be there to assist if needs be in the future.
Kind Regards,
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