Diversionstores Omdömen 296

Ordered something for "1-2 days delivery" (express delivery) and paid £13.99.
No order updates, the email they provide doesn't even work and its ridiculous.
Wouldn't shop here again and will be telling others the same.

EDIT:
They have handled the resolution of this issue very professionally and have changed a negative experience into a returning customer.
Massive props to the resolution team.
The only thing i can suggest is better communication during peak trade times if there are delays. A customer who knows what is going on with their order and kept up to date is less likely to vent frustrations - customer service is all about communication.
Best of luck for the new year to the whole team!

After numerous communication with the Diversion team I finally purchased lowering links and steering wheel for my RS6 (C7). Diversion offer fantastic customer service, always reply to emails and the quality of their products are 2nd to none with great attention to detail. If your vehicle requires customisation you should seek Diversions expertise first, I guarantee they won’t disappoint!!

Faultless, Any car needs they have you covered.

Andrew 🐐

the bonnet struts for my corsa d arrived on time -with all all fittings but alas no instructions -- the product and delivery - spot on - i am no mechanic and getting on in years i have asked them to send me the instructions and am waiting fingers crossed

Company is a waste of time!!

Ordered many weeks ago an item that showed in stock.
Item never arrived so left it a bit longer. Now over a month and nothing

Thankfully I was able to be refunded by my bank

Don’t waste your time. They are hopeless most likely amateurs trying to drop ship items but are incapable of even succeeding with that.

I’d give zero stars if it would let me.

Ordered a key ring for my son for his birthday on 25th September (he sent me a link for Diversion) 4 days after placing this I ordered something from China, the order from China arrived on 7th October and this order has still not even been dispatched.

I have many gifts for birthdays and Christmas to order for people in the next few weeks with a keen interest in their cars but I would urge you to look elsewhere for items I will be and won’t ever be using this company again!

Incidentally ordered something else from China on 5th October that’s 10 days after the order from Diversion that is being delivered by this weekend from good old China so I’m assuming you get your stock from the Moon??

Amazing service happy to work with anytime such a helpful group of staff

Disappointing service. Advertised the part as available for delivery within 5 days but it arrived 5 weeks later. When I requested a refund, they refused to give it.

When the part eventually arrived, I realized I ordered the wrong part (my fault), they refused to offer a solution to get me the right part. Destroying their reputation for £100 is a pretty poor move I must say.

Excellent choice of parts and easy website to use. Had brilliant communication with the team when making enquiries and will definitely be back for more

Ordered an item that was going to be delayed, the team at diversion were great. I needed to cancel the order as it would arrive late, they did that the next day and refunded my payment, great service, thank you.

Fantastic customer service products as described and fit perfectly, definitely recommend great supplier

All issues now resolved. Customer service team was very helpful when they called me. Thank you

On opening the package I could see the quality & finish
of the GTI side blades they are metal (not plastic that you might expect for the price ) they come with pre cut fixing tape, and now fitted to the Golf they look even better. communication via Email was good, I have no hesitation in recommending this product & Diversion .Happy customer.

Great products, friendly staff and quick service! Literally everything I need for my GTI and more. Met some of the staff at UCS and they were super friendly!

Was looking to get spoiler extension for my oettinger spoiler and the staff at diversion point me in the right direction, put my order in and few seconds later it out for dispatch, 100% would recommend, thanks guys

Placed an order around 2/4/24 to then cancel 2 days later due to finding a better alternative. I informed Diversion straight away to them be told it will take 2 working weeks for the refund to process to which I then wait 18 working days with no update. After chasing multiple times I finally heard back informing me it would be in my account that day, but surprise, surprise, no refund, it is now 13/5/24 and I still haven’t received my refund for an item that never even left the depot. Very disappointed would not recommend.

I have ordered a few items from diversion all been great but my reason for review is their customer service is just incredible. Fast replies and genuinely want to help you. I just had an issue with the courier of my latest item, they delivered it to the wrong address. Mia from their customer service team was polite, helpful and had a replacement dispatched within the day.

I recently purchased a set of carbon fibre mirror covers for my golf r and they were sent very securely and swiftly and a really good price, and the fitment was perfect and with a really good finish, they look amazing, thanks

Recently paid £53.98 for a set of black badges for my VW golf which is pricey compared to competitors but i assumed id be paying more for good quality. The clips on the front badge were very weak and multiple broke away upon trying to fit it. I emailed support and after waiting around multiple days inbetween emails all they could offer me was a 20% discount when buying another. I won't be wasting my money and time on this company again and if youre shopping for badges for your car id recommend looking elsewhere.

Diversion provided me with the best customer service i have ever had - delivery timing was spot on with no hassle and a very welcoming team i can highly recommend, they are full of info and also helped me with parts fitting ⭐️⭐️⭐️⭐️⭐️