What a lovely company to deal with. Hannah handled my transaction and was so helpful. She even emailed me on a Sunday when they are closed. Delivery was really quick too. The delivery people were... Se mer
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Det här tycker kunderna
I had struggled for some time across the internet to find a replacement letter plate for one built into a wall. Diss Ironworks had just the one. The cheerful helpful service and the readily accessible... Se mer
Företaget har svarat
The service from Diss Ironworks was excellent. They communicated with me by email making sure my order was correct even refunding one lot of postage. As i had ordered the same thing twice. The courie... Se mer
Företaget har svarat
Communication from this company is good and the price on products is competitive ( with ao and the like). They used a good courier company who took great care in getting a very heavy stove into our ki... Se mer
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Företagsinformation
- Vitvaror och hushållsapparater
- också i
- Bänkskivor
- Dekoration- och inredningsbutik
- Försäljare av eldstäder
- Heminredningsaffär
- Utemöbler
Om Diss Ironworks
Skrivet av företaget
About Diss Ironworks
Discover the essence of home and outdoor living at Diss Ironworks. With over 50 years of esteemed heritage, we have become one of the biggest, trusted retail stores in Norfolk. From the heart of your home to the tranquillity of your garden, our diverse range of products, including top-of-the-line range cookers, premium cookware, woodburning stoves, outdoor fires, BBQ’s and ironmongery, all selected to enhance every corner of your living space. Visit us in-store or online to discover how Diss Ironworks can elevate your space.
Range Cookers & AppliancesFrom the iconic craftsmanship of Aga to the contemporary elegance of Bertazzoni, our range showcases the finest names in kitchen appliances. Discover the enduring quality and timeless style embodied by each brand, whether it's the classic allure of Lachance or the innovative design of Mercury. With offerings from Everhot, Falcon, Fisher & Pakel, Heritage, and Ilve, we ensure every product in our collection surpasses expectations in performance and aesthetics. Explore our range today to find the perfect addition to your kitchen.
Outdoor living & BBQ’sIndulge in the ultimate outdoor living experience with our range of top-tier brands. From the exceptional performance of Big Green Egg to the accomplished craftsmanship of Gozney, we offer a range of options guaranteed to enhance your outdoor lifestyle. Whether you’re cooking up a delicious meal or unwinding by the fire our collection will transform your space into a haven of relaxation.
Log BurnersDiscover the timeless elegance and superior craftsmanship of Charnwood log burners at Diss Ironworks. Charnwood log burners are renowned for their exceptional quality, efficiency, and aesthetic appeal, making them the perfect choice for those seeking both style and performance. Explore our collection today and elevate your space with the distinguished charm of Charnwood.
CookwareFrom the durability of Le Creuset to the renowned artistry of Aga Cookshop, and the sleek design of Smeg, our collection offers a range of options to suit every kitchen. Whether you’re a seasoned chef or passionate home cook, our curated selection ensures that every dish is prepared with precision and style. Elevate your dining with the finest cookware brands available at Diss Ironworks.
IronmongeryExplore our selection of From the Anvil Ironmongery at Diss Ironworks. Renowned for their timeless artistry and durability, From the Anvil offers a range of crafted hardware and accessories to enhance any home. From door furniture to window fittings, each piece is designed with attention to detail. The perfect addition to elevate the aesthetic and functionality of your living spaces with the distinguished charm.
Our Services
Skrivet av företaget
- We're committed to providing support every step of the way.
- Which is why we partner with our suppliers and wider installation teams to offer services such as disconnection, connection and removal on Range Cookers; and installation on Woodburners. (Postcode and product restrictions may apply) Please get in contact with us if you require any further information about how we can suit your needs.
Our Nationwide Shipping
Standard delivery within 3-5 working days
We currently only ship to UK Mainland, Scottish Highlands & Islands, and Isle of Man. This may change in the future.
We use APC Express 24 hour for all shipments. Standard UK Mainland delivery typically takes 5–7 working days for in-stock items, with next day delivery available once dispatched. Scottish Highlands, Islands, and Isle of Man: 2–4 working days after dispatch.
Please see our website for specialist delivery terms for Range Cookers, Woodburners, Outdoor Cookers and From the Anvil Lighting and Ironmongery as they do not typically fall under the delivery times seen above.
Kontaktuppgifter
7 St Nicholas Street, IP22 4LB, Diss, Storbritannien
- 01379643978
- info@dissironworks.co.uk
- www.dissironworks.co.uk
4,7
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 73 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Diss Ironworks
Thank you for your lovely review! This will pop a smile on our customer services team's faces! Kind regards, Grace
Delivery was very poor took a week to…
Delivery was very poor took a week to arrive. Very disappointed.
1 juni 2026
Svar från Diss Ironworks
Good Morning,
I am so sorry to read that you were unhappy with your delivery from ourselves via APC. I hope I may be able to provide some clarity here on the nature of your delay and perhaps in turn, you would reconsider your review as I feel it does not accurately portray our service.
We dispatched your items for you on the 1st June 2026, 1st working day after your purchase (which was on a 3-5 working day service.) The courier APC, then planned to deliver on the 2nd June, however this was not possible as your address was not complete with a house name in your delivery information provided.
We contacted you via email to confirm your address as soon as the courier had made us aware of this issue, on the 3rd June so that we could get this out to you promptly. On the 4th June, you contacted our customer services team via telephone, and they added the additional house name needed for delivery. I can then see that the parcel was successfully delivered on the 5th June 2026, which was the 5th working day of your order.
Once again, I hope you would reconsider your review as they are very damaging to our family run business, and in this instance I can see that we have both fulfilled your delivery timeframe and provided support in a timely manner to make sure that your delivery could go ahead.
Kind regards, Grace
Quick efficient delivery
Quick efficient delivery. Perfect product. Always trust the best.
1 juni 2026
Svar från Diss Ironworks
Thank you for your lovely 5* review, we are honoured to be classed as 'the best!' Kind regards, Grace.
Svar från Diss Ironworks
Thank you so much for your lovely review! Kind regards, Grace
A disappointing end product
Initially, I phoned Diss Ironworks to buy some vouchers as a wedding present. I was told I had to do it online. I found the process quite difficult, and the end product ( an email from D.I.) both impersonal and disappointing. The so-called gift card was just a formal receipt which I had to print out : a very disappointing wedding gift.
28 maj 2026
Svar från Diss Ironworks
Good Afternoon,
I am so sorry to hear that you are disappointed with our gift cards, and felt they are impersonal. Unfortunately, as our customer services team explained on the telephone. We are currently only able to offer e-gift cards, that work on our website and in-store via a code that is emailed to you. Please rest assured that this gift code will work exactly the same as a physical one.
If you require any further assistance with your purchase please do not hesitate to get in touch with us.
Kind regards,
Grace
Really beautiful, solid brass handles
Really beautiful, solid brass handles. I put them on my wardrobes and they turned an ordinary wardrobe into something bespoke and special. I also like that they are a local small business, and Id rather support them than Amazon. Delivery was super quick too!
4 juni 2026
Svar från Diss Ironworks
Thank you for the lovely review (you're our 1000th review!!) and I am so happy to hear that you love your Anvil handles. Have a wonderful rest of your day. Kind regards, Grace
Svar från Diss Ironworks
Thank you for the wonderful 5* review. I hope you love your Anvil products! Diss Ironworks Team :)
Excellent business
Excellent business, they go above and beyond for their customers. I would shop dissironworks.co.uk again in a heartbeat!
2 juni 2026
Svar från Diss Ironworks
Good Afternoon. Thank you so much for your lovely review. It means a lot to our family run business! I will be passing this on to the team to brighten everyones day. Kind regards, Grace
Good quick delivery
Good quick delivery.
Nicely packed. Very pretty addition to hang on my Aga. Functional too.
1 juni 2026
Svar från Diss Ironworks
Good Morning, Thank you so much for the lovely 5* review! The AGA textiles are so beautiful, I am glad you love your product. Kind regards, Grace :)
Prompt delivery.
I was pleased to get an exact replacement towel after over 20 years which probably means this product will outlive me!
18 maj 2026
Svar från Diss Ironworks
Thank you so much for the lovely review! Kind regards, Grace.
Great service from Diss
Ordered a range cooker from Diss - changed my mind on model and was able to easily change it with them and they matched a slightly cheaper price from another supplier. Arrived on time as agreed. Great communication by Diss and their delivery team- great installation experience and the team were very thorough in showing us around the new cooker. Very happy.
29 maj 2026
Svar från Diss Ironworks
Good Afternoon, thank you for the lovely 5 star review! We really pride ourselves providing this service you describe so I will be delighted to pass this on to the team! Have a wonderful rest of your week. Kind regards, Grace & Diss Ironworks
5-7 working days for delivery turned…
5-7 working days for delivery turned into 8 working days. When it was the final delivery day we were told 1 hr and 5 mins before it was delivered. We were already out when notification received. Delivery taken away and now being delivered on Friday.
Haven’t received goods yet so cannot comment further
22 maj 2026
Svar från Diss Ironworks
Good Afternoon,
My apologies that it has taken so long for me to come back to you and your review. I wanted to make sure that I had all the facts of your specific delivery so that I could hopefully provide some clarity to the situation.
Firstly, may I just apologise that you were not satisfied with your delivery lead-time, we try to offer the best service that we can, but I can see on this instance we have fallen below our standards for speed of delivery.
After placing your order with us on the 15th May (Friday), we I can see that we packed your item on Thursday 21st, in order to get it to you on the 5th working day. However I can see unfortunately there was a failed collection from our warehouse on Friday 22nd and then when it went out for delivery on the 26th (as unfortunately the Monday 25th was a bank holiday) you were not able to be home, thus pushing back the delivery to your chosen date of the 29th.
I sincerely apologise that there has been this delay to your order, and that we were not able to fulfil our delivery window due to a number of events. Myself and the warehouse team have discussed what went wrong here and we are looking at how we can avoid this delay occurring in the future.
Kind regards,
Grace
Good orginal aga products
Good orginal aga products, with shipping not quite as cheap as the discount appeared to offer. Nicely packed and shipped within a week.
5 maj 2026
Svar från Diss Ironworks
Good Morning, and thank you for your feedback. I will pass this on to the team as we are always trying to review our processes. However, I am glad to hear that you are pleased with your product. Have a lovely weekend.
Order an item didn’t get it delivered…
Order an item didn’t get it delivered until 10 days very bad delivery paid £6 one for the delivery and didn’t get on time four days later got it
5 maj 2026
Omdöme utan inbjudan
Svar från Diss Ironworks
Hello,
I hope you are well. I have hopefully helped to clear this up in my response to your last review. However if you have any questions please get in touch with us.
Please see below:
Good Afternoon. Thank you for your feedback, and I am very sorry to hear that you were disappointed with our delivery timings.
As per our delivery information which you have quoted above, you chose an option for 3-5 working days delivery, which I hope to clarify with you, we did deliver within. You placed your order on the 5th May 2026 at 9:47pm and we made sure it was delivered for you on the following Tuesday (13th). This means our leadtime for this particular order was 5 working days.
Although we were within our promised time, I do understand the frustration that it was at the end of this period, and I apologise for any disappointment.
I hope this provides some clarity to your delivery, and you might reconsider this review.
If you have any further questions or would like to get in touch with me, please do not hesitate to call 01379 643978.
Kind regards,
Grace & The Diss Ironworks Team.
Svar från Diss Ironworks
Thank you for the lovely review!
Svar från Diss Ironworks
Thank you for the 5* review. It means a lot to our family run business. Diss Ironworks
Svar från Diss Ironworks
Thank you for your lovely review, I will pass this on to our warehouse team!
Svar från Diss Ironworks
Thank you for your lovely review! Diss Ironworks :)
Where is my delivery…?
I was told in a note from the delivery co (APC) that the parcel would arrive on Wednesday 6th.
Then I received a note saying that it had been delayed.
I have since then heard not a word from APC but their website said it was at that their depot at 08.00 on Thursday 7th and would be delivered on Thursday.
It wasn't.
I phoned APC on Friday 8th. Despite four events I found either a person who told me I was talking to the wrong department or, if I tried the retirement, no one would answer the call. A complete inability to find anyone to talk to about the situation.
I can find no number to ring Diss IRonworks on their site.
Then you send me a request for a review!!
Do you think it has been delivered? What is happening please?
You can call me on 07854 054504
5 maj 2026
Svar från Diss Ironworks
Good Afternoon,
I hope you are well.
Apologies that it has taken me until now to get back to you. We have been trying to get in contact with both you and your partner via telephone and email before replying to your review, to clear up any confusion that there may be surrounding your order. I hope the following response may provide some clarity for you.
I am very sorry to hear about the delays with your order, and I understand your frustrations regarding the delay to your delivery. Unfortunately due to unforeseen circumstances APC were unable to deliver your parcel until a few days after your estimated delivery date.
You contacted us via telephone on the Saturday (9th) of the week you refer to, where this delay was first brought to our attention and we chased APC immediately for you, attempting to get an answer from your local depot. After we spoke on the phone we were notified that day that the parcel had been delivered to you at 4:00pm.
At 4:35pm on Saturday (9th), your partner got in contact with us via email and confirmed that the parcel had arrived safely and "all is well and we are pleased with the products". We had closed by this point however I picked this up when we reopened on Tuesday and we happy to close the case for you.
Trustpilot notified us of your 1-star review roughly an hour after your partner had emailed in and confirmed all was well. We have been trying to get in contact with you since, to confirm that you are satisfied with your products, and that the information you provided to us in email are correct and you do not require any further help.
I hope that this provides some further clarity to the situation, and you might consider amending or taking down this review as we believe it is not an accurate representation of the situation, as I have just outlined.
Please do not hesitate to get in touch with us if you require any further information. I would be very happy to have a discussion with you, over the telephone. Our number is: 01379 643978.
Kind regards,
Grace and the Diss Ironworks Team
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