Walt Disney Travel Company Omdömen 

Had a few issues when we were in disneyland paris in December 23 and whilst there was advised to contact walt disney travel upon our return by the hotel maangment staff.Well after going backwards and forwards with emails this company seemed really concerned about the issues we had that they gave us a massive £33 return on a £2000 plus holiday. Whilst they agree there was issues they felt our concerns didn't spoil our holiday. Guess they no how we feel more than us. When we again went back to them in regards to this refund a kind gentleman on behalf of this company said "We kindly advise you that we are now unable to provide further comment in respect of this matter". Customer service seems none existence.

Not good for waiting times. Unhelpful/misleading advice when booking. More positive experiences with other companies.

Due to a major family issue we needed to cancel a short Disney Cruise.
Although Disney Cruise clearly advertised full refund Disney travel would not honour this. Furthermore they did not reply to 6 emails when I sent the cancellation as I was told to by email. I rang Disney Cruises and they even confirmed on the phone that if Disney Travel liaised with them we had plant of time to get the refund. The other members in our family group did get a refund. We a pensioners and because our younger family members we not able to travel it was not suitable for us to go on the cruise

Really good company to book with; any issues that arose were dealt with quickly and with great customer service.

Our one complaint would be that the booking facility for meal plans only gave the character restaurant and likely cost us more.

We cannot fault their customer care at all. I would and have recommended this company to family

I recently booked a 2 night 3 day trip with WDTC to disneyland paris for me and my son, all went well up until i get to st pancreas and they tell me that there is an issue with my train tickets, after about 45 mins they could only print my eurostar ticket to lille beacuse they cant see my other tickets or whatever that means, told me to vist the SNCF offfice in lille to get my next set printed, whom proceeded to tell me that my booking doesnt exsist, a booking that WDTC assures me that is booked and included in the hefty price i payed for the trip. me and my 11 year old son had to stand between carriages for the entire journey and when asked for tickets i explained the situation to which he checked his system and explains that my booking does not exsist, i then had top pay for new one way tickets which cost 195 euros. Thats 390 euros extra to get back to london after disney tells me the tickets are inculded. absolute disgusting from disney will never book with them again.

We booked our trip to Disneyland Paris through WDTC with an easy jet flight as part of our booking. Our flight unfortunately got delayed by 12 hours. WDTC could not do enough for us. They rang us to inform us of the delay within 10 minutes of opening and told us if we needed further assistant not to hesitate to call back. Unfortunately we lost the first day of our holiday and WDTC offered us a refund of over £200. We didn’t once complain as the delay was nothing to do with them. I would book again in a heartbeat customer as service was second to none every time we dealt with someone, from amending our holiday to the delay.

Beware - I had the misfortune today of making a human error in the spelling of my partner’s daughter’s hyphenated surname! I spoke to a really unpleasant man (Elden) who had no heart to help and willingly charged me £110! To correct their error on the tickets. Furious as they blame the third party air line……. I rang easy jet straight away, who were more than happy to change it, free of charge and were totally understandable about the situation which happens all the time!! Beware this company have no means to help you and do not want to help you. This 5 min call to Easy Jet saved me £110… where Disney would not compensate or help me at all, they could have easily made this call on my behalf but no they will not do anything to help, just take more money and give you a script on why they cannot help. I pleaded and got very angry as it felt like a scam! The guy had the audacity to say have a magical day at the end of our conversation!!! I’m dreading if anything else goes wrong as this company have no customer service skills whatsoever!! It’s Christmas, it’s been a tough year, show some compassion, big companies like Disney should allow their staff to help customers and not just fobbed them off.

Happy with the disney experience overall but after paying extra for a lake view room all we could see from our window was the hotel. No response to complaint 3 weeks later which is clearly false advertising compared to the photos shown on the website.

I would give it O if I could! This was the worst experience ever! I booked a package through this company… I paid 4300 for 4 night hotel room ( standard room) and 2 day park pass for four guests. I asked hotel for a receipt and contacted this company… I am curious about the cost of the hotel. In addition, My work requires a hotel receipt to reimburse me. I have called multiple people. Nobody will give me a receipt. So now I don’t get the money reimbursed by my work. In addition, I need to pay 4600 on August 7 for my 11 year old daughter to have surgery… Thanks to Disneyland… my daughter may not be able to have surgery… In addition, It is a surgery that needs to be done this summer otherwise we may miss our chance for correction. Thank you Disneyland for this awful experience!

I scheduled 5 days last December. $9000.00 I couldn't get there. No refund? No reschedule? Really? How greedy can you people get?

Magical experience from start to finish. I booked my trip to WDW online and have had to reschedule twice due to covid. Customer service is always incredible. Every cast member I speak to always goes above and beyond during the calls. Wait times have always been 0-30 minutes. I have never waited too long. The cast member I spoke to yesterday even gave me tips & tricks for my trip, recommendations and also the date when I can book dining reservations. I cannot remember her name but I did leave a survey for her at the end of the call. I will always book through Disney direct.

I was a bit shock when I saw the reviews
As my experience was outstanding
I got a package to Paris hotel train and park tickets , at sequoia hotel with swimming pool
It was perfect
My advise is to give them time to update your tickets to the Disney app
You won’t be able to do it until few days before you travel , also you don’t need the code on the app if you get the hotel , they will give it to you the called Magic pass at the hotel once you check in !

I will never book through WDTC again, the main reason we did this time was to book travel as a package however it is a much better service going directly to the park's website (DLP) and booking separately.
I have had to call a few times to ask questions or add/modify my booking and the call wait is always over an hour.
I am currently on hold writing this and it's been 1hr 22mins so far.
Disney holidays shouldn't be this stressful to organise.

Booked our trip to WDW through the Walt Disney Travel Company to take advantage of the cashback offer that is being peddled on multiple cashback sites. This claim was tracked and pending for 13 months and they have now rejected it but are not able to give a reason! It is clearly a SCAM to get people to book through them.

Pure scam, flights got changed and lost a day of my holiday I called easy jet and they said I can have a voucher for the delay but it will go to Disney and not me, stupid…

Totally agree with the sense of disappointment and more than lack lustre customer service.

I had issues processing payment even after trying 6 different cards, 3 different names, 2 different addresses and different types of cards (Visa, Mastercards, and a pre-paid Visa). Nothing worked! To top it off I was told the same thing repeatedly - it is my bank declining payment. This is an utter lie as I had called my bank on 3 separate occasions - but of course Disney is infallible! They never accepted that it is their system that was not working.

When asked if they could take a bank transfer or offer any other sort of payment, the answer was always the same - NO! I thought Disney wanted my money, obviously and incredulously the answer is no. To make matters worse half of my family had booked (even though they had trouble with their payment going through as well), so we were at a loss. I spent 4 days putting plans on hold and spending a bucket load of cash on my phone bill as I had to dial an international number.

Then once I had actually managed to pay using someone else’s card (which was embarrassing enough) I checked the Disney experience app as I wanted to get into actually planning my holiday (cos let’s get real, there’s no holiday at Disney without planning every minute of your day) only to find out my tickets had not linked. So I used the chat feature, and long story short my booking showed up as ROOM ONLY! I was flabbergasted and asked if they could sort it out. It turns out they have no facility to email WDTCI from their office! I mean - do they work in a cave with no internet? This meant I had to sort it out myself.

This supposed “magical experience” was turning into a nightmare. So another hour plus on hold I got to talk with an agent who told me that the people in the chat cannot see WDTCI bookings. Does that sound efficient or a good way of doing business? Needless to say I asked if they could do anything for to make this nightmare slightly more bearable. I think you’ve guessed the answer - NO! I mean I wasn’t asking for much maybe a complimentary drink, an experience or some magic bands as a gesture of good will - nothing!

It goes without saying I regretted booking a Disney holiday, will never book another Disney holiday and neither would I recommend them.

I’m writing this BEFORE our holiday. For all those complaining about not being able to get through to a human to book character dining experiences through the Disneyland Paris app. Use WDT and your reference number. No spaces. That allows you to access that stuff. I found this out, not through loads of hours of phone calls but by a couple of emails. Yes, it should be an upfront thing they tell you when they send you marketing emails about the app but I’m a lot more happy with the customer service than I thought I was going to be reading these reviews, wondering if booking a no frills Disney trip using a third party was really the best idea. I’m a lot happier and at ease now I can see the bookings etc in the official channels.

Call centres generally don’t have staff that know enough about the subject you may want to know about. Always use social media and email.

Do not book with this travel company DO NOT book with them. They are am absolute joke I wish I did my research cause I actually thought i was booking with disney and that's what they make you think aswel after weeks of trying to phone and email and get threw to someone eventually get threw to them and you can't book any extras with them an absolute farce if the prices hadn't of sky rocketed I'd cancel and book with someone else. Can't book any character dining or anything if I could score you a zero I would pathetic company hours on the phone to tell me they can't do anything, customer service is shocking!! I havnt even gone yet and stressing now about not being able to do the things you go to disney for!

Appalling service! Takes hours to get through to someone and now they can’t even find my reservation…don’t bother, go with Virgin or BA holidays