Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
2,6
4 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Product was horrible for me. Made my hair super frizzy (opposite of what it was supposed to do).
I returned right away per their return policy. I have proof they received it, but I never received the refund. It is well past the window (14 business days from receipt of return) and the refund hasn’t posted. I have emailed multiple times and all I get is an AI response and no follow up. DO NOT ORDER FROM THEM!
I returned this product well BEFORE the return window. The product was not opened. I have proof they received the return. They have not have not provided my credit. And their customer service is all automated so you can’t even reach a human to complain and ask for an update. Horrible horrible experience. I would NEVER recommend this company.
I ordered three Curl Renew & Restore Cleansers and the next day they cancelled the order saying it was at "me request". I emailed them saying I did not cancel my order and they replied "Your order has been canceled and refunded as your purchase history is consistent with that of a reseller, which we do not condone unless you are a retailer with us."
I ordered three items. I never ordered from them before and had no previous purchase history. Three items is "consistent with that of a reseller?" I would never order from a shady company like this again.
I have naturally curly hair that tends to become frizzy once dry. I purchased TréLuxe products in good faith, but unfortunately, they did not meet my expectations. The product left my hair feeling crunchy and straw-like, making it difficult to separate the curls. I used my fingers to separate the curls but because the product was similar to glue it pulled a lot of hair out while doing this.
As a customer who values the company’s commitment to its products, I requested a refund. The company provided me with a shipping label via email for the return of the items. I visited our local UPS store, as I do not have a printer, and they printed a label for me. Additionally, the store accepts USPS packages for pick-up, so I left the package there.
I am a regular customer at this UPS and the owner recalls me bringing in four packages on March 26, 2026. Three of the packages successfully reached their destinations. However, the package TréLuxe provided the shipping label for did not arrive at the return destination.
To substantiate my claim, I emailed the label to the UPS store and took a screenshot of the package with the label attached. I also have the UPS receipt for the purchase of the label.
Upon realizing the excessive delay in my refund, I initiated contact with TréLuxe via email. I also attempted to track the package number, but it remained unreachable. Consequently, I contacted USPS twice, engaging in a nearly hour-long conversation both times with a representative to ascertain the potential causes of the package’s disappearance and to await their investigation. The representative informed me that many packages, similar to mine, are returned due to unpaid labels, which are subsequently removed from their system. I subsequently contacted TréLuxe multiple times, requesting confirmation of the package’s receipt. Ultimately, I conceded to the possibility of the package being lost in transit. My contact person, Nike, who was handling my claim, responded with a firm stance, stating that no package equates to no refund. I believe this company is financially struggling, as most companies would prioritize customer satisfaction and refund a customer their money, especially given the evidence of return I provided. I do not believe they offer any guarantees for their products providing unpaid labels to customers. I explained to Nike I’m a senior citizen and this was an expensive purchase for me. I sought to simplify my life by allowing my hair to naturally dry without using heat styling tools. However, I received no empathy, compassion, or any promise to work with me to avoid incurring an additional $80 loss for a product that failed to meet my expectations. I do not recommend their product, as it does not perform as advertised. It appears to be an ordinary moose that left my hair somewhat crunchy and straw-like. When I run my fingers through my hair to remove the straw appearance, it also removes most signs of a curl.
I do not recommend TréLuxe or their products. The bad reviews explains why they do not have a Facebook page.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
