Booked 1-2week in advance for Auschwitz museum tour on GetyourGuide. Rated 4.1 on GYG so thought everything will run smoothly. Got an email few days prior to the trip that they dont have any guides le... Se mer
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Booked an 11am Auschwitz tour weeks in advance, and the afternoon before they changed it to 5.30am! They expected us to meet at 5.20am. I objected obviously but to no avail. They are very cunning, and... Se mer
Dreadful. Tour of schindlers factory was delayed 18/8 by almost 2 hours and the guide rushed through everything. Barely any time at all to read anything before he rushed us on to the next part all bec... Se mer
DO NOT BOOK ANYTHING WITH DISCOVER CRACOW! Booked entrance tickets for Schindlers Factory. Without a tour. Would receive digitaal tickets day before. Did not happen. The evening before they said the t... Se mer
Företagsinformation
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Want to book Wieliczka & Auschwitz tour? Searching for more trips, concerts, tickets in Krakow? Book and pay online.
Kontaktuppgifter
Stefana Rogozińskiego 6, biuro Regus, 31-559, Kraków, Polen
- +48 728 448 109
- booking@discovercracow.com
- www.discovercracow.com
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Schindler's Enamel Factory
We visited Schindler's Enamel Factory, on arrival we approached the guide showing Discover Cracow however our names were not on their list, we called the contact number on the booking and by the time they had called back the same guide had came and got us at the front door, visiting the factory itself is an experience, the tour is mainly about the history of Krakow however there are a few mentions of Schindler throughout the tour, the tour guide was informative and detailed and certainly gives you a background to the old City. There is a small gift shop selling books and is worthwhile having a look through. There is a small taxi rank outside for anyone wanting back into the City. An enjoyable couple of hours
29 januari 2023
Omdöme utan inbjudan
Svar från Discover Cracow
Dear Billy,
Thank you for sharing your experience with us!
We apologize for the initial mix-up with your booking details, but we’re glad to hear that our guide was able to assist you promptly. It’s wonderful to know that you found the tour informative and that it provided valuable insights into the history of Krakow, with mentions of Schindler throughout. We're also pleased to hear that you enjoyed the small gift shop and found the taxi rank convenient for your return to the city.
We appreciate your feedback and hope to welcome you back for more enriching experiences in the future!
Kind regards,
Szczepan
Sales Department at Discover Cracow
Everything was excellent!
29 januari 2023
Omdöme utan inbjudan
Svar från Discover Cracow
Dear Xristina,
Thank you for your positive feedback! We're thrilled to hear that everything was excellent during your experience with us.
We appreciate your support and hope to see you again soon!
Kind regards,
Szczepan
Sales Department at Discover Cracow
We went to the Schindler museum on a…
We went to the Schindler museum on a self guided tour. Your company person was standing outside on time to give us our tickets. Very well organised inside and a hugely interesting museum. So much detail and exhibitions were brilliant. It guides you round the whole place very easily
29 januari 2023
Omdöme utan inbjudan
Svar från Discover Cracow
Dear Stephanie,
Thank you for your wonderful feedback! We're delighted to hear that your visit to the Schindler Museum was well organized and that you found the exhibitions engaging and informative.
We appreciate your recommendation and hope to welcome you back for more memorable experiences in the future!
Kind regards,
Szczepan
Sales Department at Discover Cracow
The tour guide was perfect
The tour guide was perfect. She had humor and her English was very well.
However, we lost something and we waiting for the staff to bring it. When we got at the parking the bus was on its way. The second bus saw us and stopped. Although they had our phone number, they didn't communicate with us.
28 januari 2023
Omdöme utan inbjudan
Svar från Discover Cracow
Dear Reviewer,
Thank you for your feedback! We’re glad to hear that you enjoyed the tour guide’s humor and language skills.
We apologize for the miscommunication regarding the lost item and the bus. We understand how important timely updates are, and we will work on improving our communication in such situations.
Thank you for sharing your experience, and we hope to welcome you back to Krakow!
Best regards,
Szczepan
Sales Department, Discover Cracow
Salt mines
Booked this trip on line for a family of 6. So easy to do. Pick up was on time and our guide in the salt mines was great
29 januari 2023
Omdöme utan inbjudan
Svar från Discover Cracow
Dear Tony,
Thank you for your positive feedback! We're thrilled to hear that your experience with the Salt Mines tour was smooth and enjoyable, especially with the timely pick-up and a great guide.
We appreciate your recommendation and hope to welcome you and your family back for more adventures in the future!
Kind regards,
Szczepan
Sales Department at Discover Cracow
Excellent visit to the mines at Karakow
Excellent visit to the mines, pick up was dead on time and the visit was fantastic. We had to wait a little longer than expected to start the visit at the mines, but this was due to no fault of Discover Cracow tours.
We were collected on time and returned to Krakow.
Overall an excellent experience not to be missed . The mines are huge and well worth the visit, take good walking boots or shoes though.
29 januari 2023
Omdöme utan inbjudan
Svar från Discover Cracow
Dear John,
Thank you for your feedback regarding your visit to the salt mines. We're delighted to hear that you had an excellent experience and appreciated the timely pick-up and return to Krakow.
We apologize for the wait you encountered at the mines; sometimes delays are beyond our control. Your advice about wearing good walking boots or shoes is very helpful for future visitors.
We hope to welcome you back for another adventure in the future!
Kind regards,
Szczepan
Sales Department at Discover Cracow
Amazing Krakow small group walking…
Amazing Krakow small group walking tour, Anna was just amazing!
28 januari 2023
Omdöme utan inbjudan
Svar från Discover Cracow
Thank you so much for your feedback. We highly appreciate that. We are looking forward to seeing you in Cracow again.
Dominika
Discover Krakow totally messed up
Discover Krakow totally messed up. I booked 2 tours with them on the 2 full days I was in Krakow. Auschwitz on Saturday and Oskar Schindler's factory on Sunday. I had to wait for the bus on Saturday at 10:30 but I wasn't on the list and although I showed a legal ticket, the confirmation email and the proof of payment they just left me standing there. I called the office and they would call me vak in 5 minutes. After 10 minutes I called them but I got an answering machine. 10 minutes after that I called again and they said I could do the tour on Monday.... But then I would not be in Krakow anymore. So I had to do it on Sunday but for that I had to cancel the Oskar Schindler factory tour.... I hope I get a refund for that... But a company that let people stay on the streets although they have a legal ticket, a confirmation email and a proof of payment is doing something very wrong. Auschwitz-Birkenau tour was fine by the way.
27 januari 2023
Omdöme utan inbjudan
Svar från Discover Cracow
We are deeply sorry for your experience and we appologize for that situation. It was not our intention to change your plans and make you feel that way. Thank you for sharing your feedback it means a lot to us and we will do our best to avoid situation like that in the future.
Dominika
5* salt mines thanks to brilliant tour guide
Did a tour of the salt mines, 4 tickets purchased. 13 people in total on the tour which was a great number to really explore the mines. The tour guide was incredible and her knowledge really made the trip (I believe she was called Marta)!
Went for the 8am pick up, tour started at 9-11am, good amount of time and it was lovely and quiet down there. Seemed a lot busier when we left so would recommend doing the early tour if possible!
28 januari 2023
Omdöme utan inbjudan
Svar från Discover Cracow
Dear Eloise,
Thank you for your wonderful feedback regarding your tour of the salt mines! We're thrilled to hear that you enjoyed your experience and that Marta, your tour guide, made such a positive impact with her knowledge.
We're glad you took advantage of the early tour, as it often allows for a more peaceful exploration of the mines. Your recommendation will be very helpful for future visitors looking to have a similar experience.
We hope to welcome you back for more adventures with us in the future!
Kind regards,
Szczepan
Sales Department at Discover Cracow
Auschwitz-Birkenau tour
Auschwitz-Birkenau tour
Well organized tour and the guide was fantastic! Maybe, there could have been a longer break between the visits of the two camps so that we could have had some time to eat something at the restaurant.
Overall, I totally recommend their service
28 januari 2023
Omdöme utan inbjudan
Svar från Discover Cracow
Dear Maria,
Thank you for your positive feedback regarding your Auschwitz-Birkenau tour! We're delighted to hear that you found the tour well organized and that your guide made a fantastic impression.
We appreciate your suggestion about having a longer break between visits to the two camps. Providing our guests with enough time to rest and have a meal is important, and your feedback will help us improve the experience for future visitors.
Thank you for recommending our services, and we hope to welcome you back for more tours in the future!
Kind regards,
Szczepan
Sales Department at Discover Cracow
Picked up on time
Picked up on time, Bus driver and guide were very friendly. We went with the lunch option which was lovely, it included sandwiches, a bottle of water, an apple, a bar and a sweet. Overall great experience.
25 januari 2023
Omdöme utan inbjudan
Svar från Discover Cracow
Dear reviewer,
Thank you for taking the time to share your positive experience with us.
We’re delighted to hear that you appreciated the timely pick-up and found our bus driver and guide to be friendly. It’s great to know that you enjoyed the lunch option as well! We strive to create memorable experiences for our guests, and your feedback means a lot to us.
Kind regards,
Szczepan
Sales Department at Discover Cracow
Krakow Tourist Card
I bought the Krakow Tourist Card for museums and public transport and would do it again. Some exhibitions are not included but are still listed in the broshure which was confusing.
18 januari 2023
Omdöme utan inbjudan
Svar från Discover Cracow
Dear Reviewer,
Thank you for your feedback! We’re glad to hear that you found value in the Krakow Tourist Card.
We appreciate your comments about the confusion regarding the exhibitions not included. We will work to clarify this in our materials to enhance the experience for our guests.
Thank you for sharing your thoughts, and we hope to welcome you back to Krakow!
Best regards,
Szczepan
Sales Department, Discover Cracow
We used viator twice during our stay in…
We used viator twice during our stay in krakow ,easy to use app both times the driver was prompt and helpful. We went to the salt mines and to auschwitz both were very well organised definatly wouldn't hesitate in using this tour guide again .
26 januari 2023
Omdöme utan inbjudan
Svar från Discover Cracow
Dear Andrea,
Thank you for sharing your experience with us!
We’re thrilled to hear that you found our app easy to use and that our drivers were prompt and helpful. It’s fantastic that you enjoyed both the Salt Mines and Auschwitz tours, and we appreciate your kind words about our organization. We look forward to welcoming you back for more memorable experiences in the future!
Kind regards,
Szczepan
Sales Department at Discover Cracow
Terrible customer service
We booked this tour with “get your guide” and then on the original website by a misunderstanding. We explained the issue to the information office who sent us back to the ticket office (no one willing to help). The girl on the ticket office was so rude (12:15pm), she was treating as we were idiot showing zero to none empathy about the double booking issue. They denied to revert the payment even if we were there explaining the situation and showing proof about the mistake. You never treat customer like sh.. if you are working on a service business!!
25 januari 2023
Omdöme utan inbjudan
Svar från Discover Cracow
I'm to hear about your frustrating experience with our customer service. It's unacceptable for any guest to feel disrespected or unsupported, especially when trying to resolve an issue like a double booking. I apologize for the lack of empathy and assistance you encountered at the ticket office.
Your feedback regarding the treatment you received is important and will be communicated to our team to ensure that our staff is trained to handle such situations with professionalism and understanding. It's crucial that every customer feels valued and heard.
Please contact us directly with your booking details, so we can review the situation and try to resolve it appropriately. We are committed to improving our service and ensuring that future interactions reflect the respect and support all our guests deserve.
Thank you for bringing this to our attention, and again, I apologize for the inconvenience caused.
Kind regards,
Rafał Moryto
CEO DiscoverCracow
Schindlers factory guided tour
Schindlers factory guided tour.
What an amazing tour, our guide was absolutely fantastic and passionate about everything he was telling us. The information and facts told was incredible and had such a great time listening and learning.
25 januari 2023
Omdöme utan inbjudan
Svar från Discover Cracow
Dear Jeanette,
Thank you for your wonderful feedback!
We’re delighted to hear that you had an amazing experience on the Schindler's Factory guided tour. It’s fantastic to know that our guide's passion and knowledge made such a positive impact on your visit. We appreciate your kind words and hope to welcome you back for more insightful tours in the future!
Kind regards,
Szczepan
Sales Department at Discover Cracow
Salt Mines Fantastic trip
Fantastic trip
Great guide in Salt Mines, Simon, quite a character
Only improvement could be the bus having a number and that number be printed on your voucher, as there were 5 different busses at pick up point and no organisation
22 januari 2023
Omdöme utan inbjudan
Svar från Discover Cracow
Dear Karen,
Thank you for your feedback!
We’re thrilled to hear that you had a fantastic trip and enjoyed your time with Simon in the Salt Mines. Your suggestion about having bus numbers printed on the vouchers is valuable, and we will consider this for better organization in the future. We appreciate your input and hope to welcome you back soon!
Kind regards,
Szczepan
Sales Department at Discover Cracow
The guide was awesome and the whole…
The guide was awesome and the whole tour is worth it.
21 januari 2023
Omdöme utan inbjudan
Svar från Discover Cracow
Dear Tainá,
Thank you for your wonderful feedback!
We’re delighted to hear that you found the guide awesome and that you enjoyed the tour. Your satisfaction is our priority, and we appreciate your recommendation. We hope to see you again on your next visit!
Kind regards,
Szczepan
Sales Department at Discover Cracow
Driver was waiting for us when we…
Driver was waiting for us when we arrived. He was very friendly and helped us with our luggage. He drove us to our destination safely using the most direct route, and made polite conversation. Highly recommended
19 januari 2023
Omdöme utan inbjudan
Svar från Discover Cracow
Dear Carl,
Thank you for your fantastic review!
We're thrilled to hear that your driver provided friendly service and assisted you with your luggage. It's great to know you felt safe and comfortable during your journey. Your recommendation means a lot to us, and we hope to welcome you back soon!
Kind regards,
Szczepan
Sales Department at Discover Cracow
We had an excellent tour
We had an excellent tour. We were picked up at meeting point on time and dropped back to meeting point at time specified. I would definitely use this company again.
18 januari 2023
Omdöme utan inbjudan
Svar från Discover Cracow
Dear Julia,
Thank you for sharing your positive experience!
We’re delighted to hear that your tour went smoothly, with timely pickups and drop-offs. It’s great to know that you would use our services again, and we look forward to welcoming you back on your next visit!
Kind regards,
Szczepan
Sales Department at Discover Cracow
Very thought provoking tour
Very thought provoking tour. To be in the very place where the atrocity of the holocaust took place was an experience we will never forget. Our guide was a most pleasant and friendly person. The only slight problem we had was with the audio system that connected to the guides microphone was troubled by interference and cutting out at times.
17 januari 2023
Omdöme utan inbjudan
Svar från Discover Cracow
Dear Customer,
Thank you for your feedback! We’re glad to hear that you found the tour thought-provoking and that our guide made a positive impression.
We apologize for the issues you experienced with the audio system. We understand how important clear communication is during such significant visits, and we will address this concern.
Thank you for sharing your thoughts, and we hope to welcome you back to Krakow!
Best regards,
Szczepan
Sales Department, Discover Cracow
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