After a medical emergency in Italy, Direct travel appointed a case manager who arranged a safe journey home which included special assistance at the airport and taxis from the hospital in Pisa and f... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Following problems with our previous insurers, MIA Online/Brokersure Ltd/Direct Travel Insurance/Good to Go were a breath of fresh air. They have polite, helpful, well informed call centre staff who... Se mer
Företaget har svarat
Purchased our travel insurance to commence on April 1st, and used it for our journey to the Isle Of Wight later in the month. This company offered us an affordable level of cover, considering our elde... Se mer
Företaget har svarat
Been with Direct Travel since Feb 25 and have just had to make my first claim. They actually use the RightPath portal to make a claim online. If you ring then up they don't actually want to talk to yo... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Direct Travel Insurance has specialised in providing quality travel to UK travellers for over 25 years. Policies underwritten by Chaucer Insurance Company DAC and backed up by our UK Call Centre.
Kontaktuppgifter
Direct Travel Insurance, Digital House, Threshelfords Business Park, Inworth Road, Feering, CO5 9SE, Colchester, Storbritannien
- 0330 880 3600
- enquiries@direct-travel.co.uk
- www.direct-travel.co.uk
4,5
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
No hassle and easy for someone who is…
No hassle and easy for someone who is not good with computers
18 februari 2025
Svar från Direct Travel Insurance
We are delighted that you found our website easy to use. Thank you for your positive feedback!
The Direct Travel Insurance Team.
Travel insurance
Excellent lady on the phone call,very helpful,explained fully and went through all options available, I think this is the 3rd time we've used this company and we will use again, highly recommend
18 februari 2025
Svar från Direct Travel Insurance
We are delighted that you received great customer service from our team! Many thanks for taking the time to share your positive feedback on your recent experience.
The Direct Travel Insurance Team.
Good service from Confused.com & Direct Travel
Quote came from confused.com. Link was good and applying was good. Website not bad. Very good info it reminded me to check EHIC date, which expired when we are on holiday.
Thanks D&S
16 februari 2025
Svar från Direct Travel Insurance
That is great to hear! Thank you for choosing Direct Travel Insurance!
The Direct Travel Insurance Team.
Svar från Direct Travel Insurance
Many thanks for taking the time to share your positive feedback on your recent experience!
The Direct Travel Insurance Team.
Svar från Direct Travel Insurance
Many thanks for taking the time to share your positive feedback on your recent experience, Susan!
The Direct Travel Team
Straightforward online application and…
Straightforward online application and providing a good choice of Travel Insurance plans that we could filter and make an informed decision
13 februari 2025
Svar från Direct Travel Insurance
We are delighted that you found our website easy to use. Thank you for your positive feedback!
The Direct Travel Team
Very easy to join
I went through comparison sites and used Confused it was very straightforward and easy to complete and very pleased with the price and cover.
13 februari 2025
Svar från Direct Travel Insurance
That is great to hear. Thank you for choosing Direct Travel Insurance!
The Direct Travel Team
Haven’t used in a while but remains an…
Haven’t used in a while but remains an easy to use website.
11 februari 2025
Svar från Direct Travel Insurance
We are delighted that you found our website easy to use. Thank you for your positive feedback!
The Direct Travel Team
Just found it easy to complete online.
Just found it easy to complete online.
Satisfied with price.
11 februari 2025
Svar från Direct Travel Insurance
Many thanks for taking the time to share your positive feedback on your recent experience.
The Direct Travel Insurance Team.
Having used a comparison site
Having used a comparison site, I returned to Direct Travel as it provided the level of travel insurance I needed at a competitive price. Good value for money.
9 februari 2025
Svar från Direct Travel Insurance
Thanks for your positive comments, and for choosing Direct Travel Insurance!
The Direct Travel Team
Svar från Direct Travel Insurance
We are delighted that you found our website easy to use. Thank you for your positive feedback!
The Direct Travel Team
Easy to set up.
A reasonable and competitive price given that my wife and I are in our seventies.However the proof of the pudding will be if we make a claim.Only then will we know how good the policy is.
9 februari 2025
Svar från Direct Travel Insurance
Many thanks for taking the time to share your positive feedback on your recent experience.
The Direct Travel Team
I purchased insurance at the price of…£47 or £49
I purchased insurance at the price of approx.£47 after recently just noticed an error in the start date I had to make an amendment. I was not aware of the cost but was then charged a further £42 to amend the date which I thought was excessive.
9 februari 2025
Svar från Direct Travel Insurance
Thank you for your feedback. The reason for the additional charge is due to the change in your trip duration. Initially, your policy was purchased for a 1 day trip. You then extended your trip to 10 days and the premium was increased to reflect the updated coverage needed for the extended trip (an additional 9 days). We understand that this may have caused some confusion but we appreciate your understanding of the necessary adjustments. If you have any further questions or concerns, please don’t hesitate to reach out.
The Direct Travel Insurance Team
Easy to complete and when I needed to…
Easy to complete and when I needed to talk to a member of staff, I spoke to a well informed and efficient person who helped me sort out my mistake immediately.
9 februari 2025
Svar från Direct Travel Insurance
We are delighted that you received great customer service from our team, Paul! Many thanks for taking the time to share your positive feedback on your recent experience.
The Direct Travel Team
Lorna was very helpful,clear,precise…
Lorna was very helpful,clear,precise and easy to talk with.
6 februari 2025
Svar från Direct Travel Insurance
We are delighted that you received great customer service from our team! Many thanks for taking the time to share your positive feedback on your recent experience.
The Direct Travel Insurance Team.
Svar från Direct Travel Insurance
Thank you for your positive review! We're glad to hear that you found the process quick, easy, and precise. We appreciate your feedback and are always here if you need further assistance.
The Direct Travel Insurance Team
I have used Direct Travel for many…
I have used Direct Travel for many years. I just renewed my insurance and it was simple and straightforward with no hassle. Lorna answered all my queries and I got a good price at the end with minimal increase on last year. I intend to be back.
5 februari 2025
Svar från Direct Travel Insurance
Thank you for your continued trust in Direct Travel! We’re delighted to hear that your insurance renewal experience was simple and hassle-free. We're also glad that Lorna was able to assist you with all your queries and that you were happy with the price. We truly appreciate your loyalty and look forward to assisting you again in the future!
The Direct Travel Insurance Team
Svar från Direct Travel Insurance
Thank you for your feedback! We're pleased to hear that you found our coverage affordable and the online process easy, we appreciate your support!
The Direct Travel Insurance Team
Very helpfull and friendly staff…
Very helpfull and friendly staff assisting in making amendments to my policy. Thank you.
6 februari 2025
Svar från Direct Travel Insurance
Thank you for your kind words! We're glad to hear that our team was able to assist you with your policy amendments in a helpful and friendly manner. Your satisfaction is our priority, and we’re always here to support you. If you need anything else, don’t hesitate to get in touch!
The Direct Travel Insurance Team
Very helpful agent Brad on the phone he…
Very helpful agent Brad on the phone he explained everything from start to finish
4 februari 2025
Svar från Direct Travel Insurance
Thank you for your kind feedback! We're thrilled to hear that Brad provided excellent service and helped you through the process. We strive to ensure our agents are knowledgeable and supportive, and it’s great to know he made a positive impact. If you have any further questions or need assistance, please don’t hesitate to reach out.
The Direct Travel Insurance Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.