Dinny Hall Omdömen 95

Wonderful customer service and a beautiful product. I have had so many compliments!

I have purchased several pieces of jewellery from Dinny Hall and I love them all. The quality is good and the packaging is gorgeous.

I bought online and picked my earrings up a few days later ,lovely staff an beautiful earrings.

The jewellery is beautiful as expected. Never disappoints.

I have several Dinny Hall pieces and was, as always, delighted with my purchase. Delicate, timeless and very wearable.

I love Dinny Hall jewellery. I have bought several pieces and they are fabulous. The first items were suffragette colours, a pendant, earrings and a tennis bracelet. Since that original purchase I have bought lab grown diamonds. A chain with scattered diamonds, a diamond Bon Bon and lab grown diamond earrings. All very affordable and perfect to wear during the day.

I've had a lot of jewellery from DH over the years and it's always a great experience. The jewellery is particularly well made and I've worn various pieces a lot and they never look 'worn'.

Beautiful silver folded heart earrings and necklace delicate and tasteful, when I e mailed with query before buying they responded quickly.

I was gifted these beautiful earrings , they are “ simply classy” . I love the design , the slight quirkiness of them , as a lover of heart shaped jewellery , these cute pieces are spot on . I have had a fair few comments on how dainty/ pretty they are . As a long time fan of Dinny and her work, yet again, l have another piece to add to my ever growing jewellery collection !

Love this brand and the overall service.

The jewellery may be beautiful, and I’ve bought quite a few pieces over the years for myself and my daughters, but the customer service is absolutely dreadful. If a company cannot provide even basic support to its customers, it really shouldn’t be running an online chat or call service in the first place.
The so-called availability times are completely contradictory. It says someone should be available, yet in the same section it shows that no one is online. In all honesty, I’ve never once seen anyone actually appear on the live chat, which is why I don’t even bother with it anymore. It just feels disorganised and quite unprofessional.
I work full time and usually shop in store during my lunch break, so I don’t have the luxury of going back and forth between shops or standing around waiting for help. I have to plan where I’m going beforehand. Because of that, I would normally phone customer care to check whether an item is in my nearest store, or sometimes even pay over the phone so I can quickly collect it. Over the last few weeks I’ve called several times just to check stock in specific stores, as I know not everything is available everywhere, but getting any clear or helpful answer has been far more difficult than it should be.
What’s even worse is the complete disregard for customer feedback here. There are plenty of reviews from customers that have simply been left unanswered. I wouldn’t be surprised if mine is ignored as well, which says a lot about how much the company values the people actually spending money with them. Not a single one seems to have been acknowledged.
From the outside, it honestly looks as though the only thing keeping this brand going is the endless cycle of discount codes and online sales. Without them, I suspect far fewer people would bother, especially considering the level of service

My earrings arrived swiftly and when the company said they would. They were nicely packaged in a gift box with a small soft sachet to store them.
The earrings themselves are lovely, silver with a touch of gold meaning I can wear them with gold or silver jewellery.

I normally love Dinny Hall jewellery and keep them but this one time I didn't like the earrings and sent them back for refund. The earrings were delivered back 8 days ago but still no word of receiving or refund. I have sent several messages but no courtesy of reply.

I visited the store and was extremely disappointed by the lack of helpfulness from the staff. I had been informed by the customer service team that the item I wanted would be available and that they would notify the store to set it aside for me before I arrived. However, when I got there, the store had no knowledge of this and didn’t have the item. When I asked if another location had it, I was just told to call customer care again and check myself. I don’t live in London, and this store was the closest option for me, so this was really frustrating. I tried reaching out multiple times throughout the day, but never got any response from customer service. The item was supposed to be a birthday present to myself, and because of this experience, I ended up purchasing something else from a jeweller instead. As a first-time customer, I feel completely let down by the brand. Many of my friends have spoken highly of it, but after reading recent reviews, it’s clear that they’ve been failing their customers lately. I won’t be trying my luck here again.

Beautiful earrings as shown on the website. Arrived so beautifully wrapped. Made opening feel so special!

Really disappointing customer service. I ordered a special gift for my friend’s daughter on a Sunday and paid extra for next-day delivery. Unfortunately, the bracelet didn’t arrive until Wednesday, three days later and I wasn’t updated at any point regarding the delay.

I contacted customer service twice to ask for clarification and received no response. I have since requested a refund of the next-day delivery fee, but so far I haven’t had a reply.

Overall, I’m very unimpressed with the lack of communication and service, and sadly won’t be ordering from here again.

Absolutely unacceptable.

I gave this brand one final chance and regret it. For weeks I tried to contact customer service by phone and live chat with no reply despite the hours listed on the website.

When I eventually spoke to I believe who was Irish sounding, they were very rude along with the information I was given turned out to be incorrect, which only added to the frustration do making a purchase.

There is no clear or accurate communication about availability on the website or social channels. I’ve since spoken to several other customers experiencing the same issues with Dinny hall, and it’s genuinely sad to see how far this brand has declined.i used to buy a lot over the phone with a lady called daisy who was fantastic and helped me each time along with collecting or delivering my items but no I fear they do not have anyone actually on customer care who knows how to speak to customers.

My confidence is completely gone. After 30 years of loyalty, I will no longer be shopping with this brand and neither will those around me due to the last 3 months experience.

Beautiful jewellery, delivered quickly and securely.

Timely service and updates. Thorough service in store and online.