The app is fine. The staff on the phone are polite, friendly and try to be helpful. However it took over three weeks and four parcels to complete my order. They have even managed to change one of my p... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I’ve used lots of online pharmacy’s and non of them are as good as co op health!!!! They are brilliant my medication comes through the post quickly enough even medication that isn’t on my repeat medic... Se mer
Their jobsworth pharmacists try to scupper you ordering medicines at every turn, even to the point of asking questions you've already given answers to on the consultation form. I'm trying to go out a... Se mer
Företaget har svarat
As a precaution we take an off the shelf product with us on vacation but it disappeared from the usual high street chemist outlets. Did an internet search and DIMEC had a competative price along with... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Dimec was purchased by the Co-op in September in 2018.
Kontaktuppgifter
3,7
Medel
301 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I do not recommend this pharmacy.
The app is fine. The staff on the phone are polite, friendly and try to be helpful. However it took over three weeks and four parcels to complete my order. They have even managed to change one of my prescriptions with my surgery as my doctor was trying to prescribe too much, although I had never had a problem with a regular pharmacy. I had hoped that it would be a good service but obviously they are unable to cope with the demand. I shall not use them again.
12 juni 2020
Omdöme utan inbjudan
Keep up the good work guys!!!!
I’ve used lots of online pharmacy’s and non of them are as good as co op health!!!! They are brilliant my medication comes through the post quickly enough even medication that isn’t on my repeat medication list. If I message customer services via the application they are always friendly and professional please keep it up 👍 couldn’t recommend highly enough.... 🥳
26 maj 2020
Omdöme utan inbjudan
Obstructive when you require them to be helpful !
Their jobsworth pharmacists try to scupper you ordering medicines at every turn, even to the point of asking questions you've already given answers to on the consultation form.
I'm trying to go out as little as possible re. Government guidelines, but thanks to these power crazed men in white coats I had to walk into town and get my meds at a pharmacy there. Will not be using co-op pharmacy ever again
26 april 2020
Omdöme utan inbjudan
Svar från Dimec
Hi Joesph - We are Co-op Health an online pharmacy that dispenses and delivers your medication to your home. To use our service you need to download the Co-op Health app. Can I ask you to email myhealth@coop.co.uk with your issue so I can look into this for you.
Great app
I had been using the echo app to order my repeat prescriptions, but having had various issues I was waiting for this app to be integrated with my GP's system so I could switch.
This happened a few weeks ago so I ordered my first lot of medication and (after a few teething problems) it all worked smoothly, with my repeat prescription being delivered by post a few days later.
There are definitely a number of plus points compared with echo:
- the app integrates directly into my GP's system (rather than by email/fax)
- there is a telephone number for support
- you can track the delivery of your prescription by royal mail
The only things I miss are the ability to set reminders to take my medication, and also getting reminders to re-order when my prescriptions run low.
Also every now and then my prescription has to be reviewed before I am allowed to re-order, and the app doesn't seem to allow me to request this.
Hopefully the app will be updated soon to include these features.
Still seems like a great little app and hopefully will get even better.
17 september 2019
Omdöme utan inbjudan
NO CONFIRMATION CODE
I have been waiting 30 mins this morning for the confirmation code which I requested 4 times and still have not received anything. Rang the 0800 number on their website and totally useless.
25 juni 2019
Omdöme utan inbjudan
Svar från Dimec
Hello
If you could reach out to the team through the live chat feature in the app we'll be able to take a look into this for you and make sure the issue you are having is resolved ASAP. Alternatively, email us on myhealth@coop.co.uk with more details.
Many thanks, Co-op Health Team.
Not a good we site.
Have had no problems in the past but today have spent about 20 mins trying to order. I think the website needs redesigning! Took me a long while to get past initial page which I think is extremely confusing and needs changing, not to mention the frustration involved. All I can say is heaven help any older people who are not familiar with technology.
6 februari 2019
Omdöme utan inbjudan
Svar från Dimec
Hi on the 7th May the Dimec app became the Co-op Health app. We've been working really hard to improve the app and the customer experience. Initial feedback on the service has been really positive. Read all about our journey here and why not give us another try.
https://blog.coop.co.uk/2019/05/19/nhs-repeat-prescriptions-made-easy/
Disappointing
No updates, email address bounces. Last updates seem to be 2015.
9 oktober 2018
Omdöme utan inbjudan
Svar från Dimec
Hi on the 7th May the Dimec app became the Co-op Health app. We've been working really hard to improve the app and the customer experience. Initial feedback on the service has been really positive. Read all about our journey here and why not give us another try.
https://blog.coop.co.uk/2019/05/19/nhs-repeat-prescriptions-made-easy/
AVOID!!!
Placed order 2 MONTHS ago and STILL nothing received. Have been fobbed off at every opportunity and only received responses after sending numerous e-mails which went unanswered. Good job I ordered by credit card so will take it up with them. Disgraceful!
9 december 2017
Omdöme utan inbjudan
Thank You Very Much!
5 november 2017
Omdöme utan inbjudan
0 stars from me! AVOID
0 stars from me!!
Order never arrives and when it did eventually after a month i requested a refund of the 1st class next day postage and i Was bluntly told NO....
Chris the owner only replys to emails when you ask him if the company are Scammers!!!
Avoid if you don't want TO LOSE YOU'RE HARD EARNED CASH.... xx
19 oktober 2017
Omdöme utan inbjudan
Svar från Dimec
Hello
Thanks for getting in touch
After we chased this with Royal Mail for you, they were able to deliver the parcel. Unfortunately, as the delivery speed is outside of our control, this would be something you'd have to take up with Royal Mail.
For us, the main thing is you got your order and we do apologise for any delay there was in the post on its way to you.
Kind regards
DIMEC Team
I still haven’t received my order 8 …
I still haven’t received my order 8 days on and paid for first class delivery
No happy
18 oktober 2017
Omdöme utan inbjudan
Always a quick and hassle free transaction
Always a quick and hassle free transaction. Prompt dispatch and as long as Royal Mail isn't on strike prompt delivery :) Will use again and would recommend.
18 oktober 2017
Omdöme utan inbjudan
Good reliable company
Order did not arrive next day as I thought it would with first class post. But it did arrive after 2 days so still quite fast. I contacted dimec to make sure it had been sent out and they responded within a couple of hours. Overall a good sevice. Definately trustworthy company and I would use them again.
17 oktober 2017
Omdöme utan inbjudan
Placed an order last week
Placed an order last week, heard nothing back, paid for first class delivery as well and heard nothing, quick enough to take payment but don't want to know when it comes to receiving the goods you have paid for, advise people not to use
17 oktober 2017
Omdöme utan inbjudan
Very disappointing....
Product hasn't even arrived yet (it's been well over a week since I ordered), AND I paid for express delivery. They said they would find out where the delivery is, but haven't heard anything back yet. Very disappointed. Hopefully I get a refund.
14 oktober 2017
Omdöme utan inbjudan
Easy to order and very prompt delivery.
Easy to order and very prompt delivery.
Highly recommended.
10 oktober 2017
Omdöme utan inbjudan
Excellent service once more
3 oktober 2017
Omdöme utan inbjudan
Excellent service
Excellent service, would definitely use again.
26 september 2017
Omdöme utan inbjudan
Made an incorrect order
Made an incorrect order. notified seller they made refund very good response
23 september 2017
Omdöme utan inbjudan
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