DID Electrical Omdömen 

I made a order over a week ago and I received half and had to wait for the next part a few extra day later and that was for collection

Abysmal customer service
The worst customer experience I have ever had.
I placed an online order for delivery on Friday, but called this morning to see if it could be changed to click and collect. I was told by a member of the team that this wouldn’t be a problem and that I could collect it today.
Four phone calls later and after sending six emails, none of which were answered, we ended up driving all the way to the warehouse ourselves to try and get an answer.
The only helpful person throughout the entire experience was the gentleman at the front desk. He genuinely tried his best to help, but unfortunately by that stage the order had already been shipped.
It’s a pity we had to physically drive to the warehouse just to finally get a straightforward answer.
PRO tip for the customer service team: if you tell a customer you’re going to call them back, actually call them back. Communication shouldn’t be this difficult.

Very disappointed with DID Electric, Cork Store.
We visited DID Electric Cork on Sunday 26th July to look at gas hob. We showed interest in one model but didn't purchase at the time as we wanted to double check some measurements at home first. That Sunday afternoon we received two unwelcome sales calls from DID trying to confirm the purchase. We purchased the gas hob the next day. When we collected and fitted the hob we found it was set-up for natural gas, and as we use bottled Butane gas it wasn't working correctly. I contacted DID Electrical Cork by phone and email seeking assistance, but they were unwilling to help. They only recommend Electrical installers. If they can't or won't offer an after-sales service for gas, they shouldn't sell the gas products. Also, I feel they should have a duty of care to customers purchasing gas products to have the item installed by a registered gas installer. We didn't get such advice. Luckily I'm an engineer with a lot of experience of gas systems and I was able to fit the correct LPG nozzles to resolve the problem. The hob is working correctly now despite zero help from DID Electrical Cork.
They lost interest in me once the sale went through and I was abandoned to fend for myself. Also, they will not recycle the old gas hob.
Overall, a very disappointing service from DID Electrical, Cork. I will never purchase anything from them again and will advise my friends and family not to do business with them, ever.

I have been trying to engage with DID Lucan in relation to a washer dryer that I bought in 2023 that has developed a leak. Apparantly the part needed for repair is obsolete. My understanding is that even though the initial warranty has expired I have consumer rights that supersede this warranty. Despite calling to the store in person and sending emails and phoning DID Lucan have not been helpful. I am disappointed as I like to support local stores but won’t shop here again if they continue to ignore me.

Ordered for next-day delivery. Never arrived. Called 4 times over a week. Got hung up on once. Staff kept promising callbacks with updates—none came. Poor service, zero accountability.

Just wanted to say a huge thanks to eoin and his team in limerick they have all gone above and beyond to provide me with a new replacement tv there efforts and team work was excellent 👏 👍 I'd highly recommend anyone shopping for appliances to use dids they will look after everyone very very well. Again a huge thanks and appreciation I wish there stores all future success and all there teams well done everyone and thanks again to everyone 😀 😊

Good service, no complicated messing about like I've encountered recently with other retailers. Prompt and helpful.

Linda was very helpful when I was buying stuff for my daughter.

Brian in DID Deerpark Killarney was most helpful when we were making our purchase of a new Dyson vacuum cleaner.

No one from your store has been in touch since I got in touch with you this just shows how bad it's got now I'm accused of lying i really hope people can see how you treat your customers

Thank you Mandy

Great customer service and very informative, we needed correct sizing for new kitchen install for our fitter and they supplied data sheets and all info before buying. Very helpful.

Great service was seen to straight away by member of staff very friendly and helpful and made my purchasing experience easy dud member joseph help me with my purchase of a idiset washing machine

The first delivery was cancelled at the last minute. Rescheduled for a few days later, but two items out of 4 had to be returned as they were damaged.

This is the second time I've made an order online where the item is in stock in another store or warehouse and getting delivered to local store for pick-up where the item hasn't been dispatched. I ordered on a Monday, told the deliveries come on certain days during the week, went to the store on Friday where the staff checked the system, said it'll be faster to change order to home delivery at this point. So the item is now coming from a store that's only 40 mins away. 7 days later let's hope it arrives this week. Sort your online orders and deliveries out.

Served by Ann Lynch, she was extremely helpful, & knowledgeable about the product I bought.
Purchase made in D.I.D. Bando

Josh was really really helpful helping me pick a fridge. Very knowledgeable and provided swift service to get the delivery out and just lovely, happy, friendly service which can be a scarcity these days! Would recommend DID electrical in Kilkenny.

Very easy deal with.Mandy was very helpful with all questions.

The store was bright and spread out so everything was visible. We found the product section quite easy. The sales assistant Joseph came along and helped us to pick the right product he went and got it as it wasn’t on the floor. It was a very easy process. Check out was very quick. I would go back again.

I had a fantastic experience in DID Electrical, Briarhill, Galway. The salesperson, Mike, who helped me was friendly and very helpful. He answered all my questions relating to the coffee machine I was interested in. He sorted the delivery to my home and my new Ninja Luxe Cafe Black arrived 2 days later.