The young man who served me was very knowledgeable about all the products available, extremely polite & helpful. Great experience all round. Thank you
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Customer service was excellent. Always checking in and never pushed us into purchasing anything. Gave us time to think and come back when decided. Very kind, friendly and welcoming.
Företaget har svarat
We had such a wonderful experience, Andy was super knowledgable and helped us get the sofa we wanted by tailoring the sofa to our specific requirements. Really helpful and explained everything clearly... Se mer
Good customer service. Andrew remembered us from our last visit and did all he could to ensure that we had the choice of options we required
Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
Stirling Road, Unit 1A, YO30 4XZ, York, Storbritannien
- 0333 999 9849
4,9
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing experience
Amazing experience. The sales associates were so friendly and knowledgable. Very happy to talk options and there was no rush in making a decisions
1 juni 2026
Svar från DFS Furniture - York
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Andy, York, Clifton Moor
Andy - York, Clifton Moor Store, was smashing. Really helpful, not at all pushy, knew his stuff, listened to what we did & didn’t want and ended up helping us to choose 3 fantastic pieces from the Country Living range.
Very much looking forward to receiving our beautiful sofas and would highly recommend Andy and indeed the store in York.
31 maj 2026
Svar från DFS Furniture - York
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Salesman Eddie
We found Eddie to be very polite and knowledgeable offering us a full range of options, making the whole experience painless.
31 maj 2026
Svar från DFS Furniture - York
Hello,
Thank you for sharing your great feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Buying a sofa
We were left to browse. We were given help when we asked for it. The staff were informative but not pushy and we were given plenty of time to decide.
26 maj 2026
Svar från DFS Furniture - York
Hello Sheila,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
I visited dfs today with a view to…
I visited dfs today with a view to purchase a new sofa, I had found the one I liked on line, the young man named Eddie asked if I needed any help and showed me to the one I liked on line ,he explained everything to me and I purchased it with no problems, the salesman was very helpful and gets full marks from me.
28 maj 2026
Svar från DFS Furniture - York
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Great friendly service
Great experience buying my new sofa. Excellent customer service, very informative and understanding.
28 maj 2026
Svar från DFS Furniture - York
Hello Nicola,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Svar från DFS Furniture - York
Hello Stephen,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Svar från DFS Furniture - York
Hello Mrs Nguyen,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Knowledgeable and helpful staff
Knowledgeable and helpful staff. We called in for a browse, saw a sofa we really liked and got some price info. We then headed home to measure up & once we were sure it would fit we returned to store with a view to purchase. As it turned out the initial pricing we were given was for a different (cheaper) sofa, but without any prompting, the DFS staff told us they would honor the cheaper price as it was their initial error. Everything was clearly explained to us & we were given lots of options in terms of delivery. No hard sell at any point, just well explained.
25 maj 2026
Svar från DFS Furniture - York
Hello Paul,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Easy to deal with and plenty of…
Easy to deal with and plenty of variety, good communication
18 maj 2026
Svar från DFS Furniture - York
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Svar från DFS Furniture - York
Hello Emily,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Really friendly staff
Really friendly staff, not pushy. Easy to find what we needed with the staff having the answers to all our questions. Would recommend
25 maj 2026
Svar från DFS Furniture - York
Hello Nicola,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Andy was extremely helpful and helped…
Andy was extremely helpful and helped us purchase our sofa without being pushy. He answered all our questions and is a genuinely nice person.
25 maj 2026
Svar från DFS Furniture - York
Hello Mrs Lonsbrough,
Thanks for your lovely feedback, we’re glad to hear Andy met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Customer service was high standard and…
Customer service was high standard and they were so helpful
24 maj 2026
Omdöme utan inbjudan
Svar från DFS Furniture - York
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Svar från DFS Furniture - York
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
Andrew in York Clifton Moor branch was…
Andrew in York Clifton Moor branch was fantastic.
Very friendly, helpful and really knew his stuff.
Made it a pleasurable experience due to his superb customer service.
Thanks Andrew
23 maj 2026
Svar från DFS Furniture - York
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Svar från DFS Furniture - York
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
The customer service was excellent…
The customer service was excellent attentive and friendly. Provided lots of information and advice and after care on product Cheery interaction throughout
22 maj 2026
Svar från DFS Furniture - York
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
All is beautiful!
22 maj 2026
Svar från DFS Furniture - York
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Spent over £525 on replacement covers…
Spent over £525 on replacement covers for my leather sofa on October and i still haven't received them. A circle of tickets and waiting 72 hours when still no one responds. Terrible customer service. I am told each time its a priority but on the receiving end it doesnt feel like that.
21 maj 2026
Omdöme utan inbjudan
Svar från DFS Furniture - York
Good morning Jonathan,
Hope you're well and thank you for taking the time to share your review. We are very sorry to hear you are experiencing issues with the furniture, I assure you this is not the level of service we would expect for our customers.
After looking into the order I can see you were advised yesterday by the store that the relevant manager would be back in the business today to check back in with you. We sincerely apologise again for the delay and we will aim to bring this to a mutual resolution for you as soon as we can.
Kind regards,
Lia
DFS Customer Support
Detta är Trustpilot
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