We visited your Oxford store a couple of times and on both visits we found the staff very helpful without being intrusive. On the second visit we were assisted by Sid who was extremely knowledgeable... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent overall experience mainly due to Alim who advised us on everything. What a change to actually deal with an advisor who took the trouble to to at least seem like he was interested in more tha... Se mer
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Our experience was fantastic, upron arrival we were welcomed by Darren at the Oxford brand who made us feel very welcome. we were offered coffees and hot chocolates for the kids and made very comforta... Se mer
Företaget har svarat
We were just passing the Botley Store and was not expecting to make a purchase quite yet. However, realising that this particular Branch is closing within the next month, and seeing a suitable and... Se mer
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Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
1 Botley Road, OX2 0HD, Oxford, Storbritannien
- 0333 999 9770
4,8
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Our experience was fantastic
Our experience was fantastic, upron arrival we were welcomed by Darren at the Oxford brand who made us feel very welcome. we were offered coffees and hot chocolates for the kids and made very comfortable. We didnt feel any pressure to buy and thats what made the exprience so enjoyable and led to our purchase. The kids even talked about the fun they had, which is unheard of when Sofa shopping.
10 februari 2024
Svar från DFS Furniture - Oxford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Lovely friendly staff member named…
Lovely friendly staff member named Cheryl helped us order our new sofa. Would highly recommend using this store
10 februari 2024
Svar från DFS Furniture - Oxford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Svar från DFS Furniture - Oxford
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Very friendly and aprochable staffs
Very friendly and aprochable staffs. Well explained. Well mannered and warm welcoming. Spacious with lots of collections.
10 februari 2024
Svar från DFS Furniture - Oxford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Friendly and good customer service
10 februari 2024
Svar från DFS Furniture - Oxford
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Apart from my first choice not being…
Apart from my first choice not being available, my purchase and delivery were both very smooth. The staff member was very helpful and friendly. The product was as tested in the showroom.
8 februari 2024
Svar från DFS Furniture - Oxford
Good Morning Alan,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly staff!
Kind Regards,
Lia P
DFS Customer Support
Svar från DFS Furniture - Oxford
Good Afternoon Neil,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
We went to DFS today!
We went to DFS today, we’ve had a lovely experience from the person who served us, we wasn’t rushed, we were served very caring and polite and professional!
We was informed on every aspect of buying our sofa!
Great experience!!
6 februari 2024
Svar från DFS Furniture - Oxford
Good Morning Ms Walker,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind Regards,
Lia P
DFS Customer Support
The salesperson was very thorough with…
The salesperson was very thorough with a friendly manner.
5 februari 2024
Svar från DFS Furniture - Oxford
Good Morning Frances,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Great experience
Attentive member of staff (Sid) - helpful but not over the top and gave us time to browse and choose.
5 februari 2024
Svar från DFS Furniture - Oxford
Hello,
Thank you for sharing your positive feedback with us.
Kind regards
Holly M
DFS Central Customer Support
Great service
5 februari 2024
Svar från DFS Furniture - Oxford
Good Afternoon Mr Hoare,
Amazing 5* review, thanks for sharing!
Kind Regards,
Lorraine A
DFS Central Customer Support
Because the sales assistant was…
Because the sales assistant was absolutely brilliant his name was Sid and I would definitely recommend him
4 februari 2024
Svar från DFS Furniture - Oxford
Good Morning Martin,
Thank you so much for sharing your lovely review, we’re glad to hear Sid was a great help in placing the order with you. We look forward to delivering the furniture
Kind Regards,
Lia P
DFS Central Customer Support
Svar från DFS Furniture - Oxford
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
My first order was wrong and so another…
My first order was wrong and so another order was processed. However the first order has not been cancelled! When I call DFS customer service they can’t cancel their side and instead I need to wait for the store to call me back to cancel. This should have been done in the first place.
28 januari 2024
Svar från DFS Furniture - Oxford
Good Morning Ash,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
We are very sorry to hear the ordering process has not been satisfactory, this is very disappointing to hear and not the level of service we would expect for our customers.
After looking into the order I can see the order has been changed and we have made the relevant department aware the old agreement needs cancelling with the provider. The new order is now progressing as normal and we will be in touch once delivery is available to arrange.
Kind Regards,
Lia P
DFS Central Customer Support
Svar från DFS Furniture - Oxford
Good Afternoon,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Kimberley
DFS Central Customer Support
Sales Represent Sid
Sales Represent Sid was very helpful and efficient. He answered all our questions we had and gave us helpful insights.
3 februari 2024
Svar från DFS Furniture - Oxford
Good Afternoon,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Kimberley
DFS Central Customer Support
Excellent customer service
Excellent customer service. The lady sat with us and helped us, went through our options and very approachable. Highly recommend.
27 januari 2024
Svar från DFS Furniture - Oxford
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Kimberley
DFS Central Customer Support
Sid was our salesperson
Sid was our salesperson. His friendly non personable manner was outstanding. Thank you so much.
3 februari 2024
Svar från DFS Furniture - Oxford
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Kimberley
DFS Central Customer Support
Excellent customer service.
3 februari 2024
Svar från DFS Furniture - Oxford
Good Afternoon,
Thanks for the 5 stars! It's much appreciated
Kind Regards,
Kimberley
DFS Central Customer Support
Sid was extremely helpful
Sid was extremely helpful. He showed us several products and helped us settle on one that suited my husbands needs perfectly
3 februari 2024
Svar från DFS Furniture - Oxford
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Kimberley
DFS Central Customer Support
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