DFS Furniture - Norwich Omdömen 

We were well taken care of by Richard, the sales assistant in Norwich DFS. He was able to advise us where to start and left us space to explore. Overall we are really happy with our DFS experience. Hopefully the sofa and chair, once they are delivered, will prove as good.

Friendly staff. Helpful. Good customer service.

Moving house has created a need for new sofas and chairs. We had a very good experience at DFS, with knowledgeable and friendly staff to help guide us through the excellent choices available, and bang on budget too! We settled on a great combination of sofas and materials and can't wait to see them in the new setting. Thanks to Chris for his patience and help. The coffee was great too!

The sales lady was nice and so helpful

We were considering changing our sofa and visited for just a look, but ended up buying a recliner sofa!!
Not that there was any hard sell, there definitely wasn't! We were left alone after Katy introduced herself to us. We must have tried most sofas in the store but never once felt under pressure to buy. Once decided, Katy very efficiently, talked us through the buying process. Highly recommend.

A far better selection of sofas/colours etc than other stores on the estate, I was left to browse till assistance was needed, then all details/requirements were discussed fully without prompting to buy something else, I found the customer advisor who took my sale (Cassie)? very helpful & pleasant.

chris was vey helpful right from the start of my experience ,he understood my needs,and questions and helped me sort best option for myself,top class customer service

My experience at this store was very good, efficient, friendly and informative. Our salesperson, Natalie was lovely answering all my queries with a smile.

We visited you’re store this afternoon and purchased 2 leather recliner chairs .. Chris the salesman who looked after us done a brilliant job of explaining everything in detail for us .. wasn’t an easy job finding 2 chairs the same colour as our existing 2snd 3 seater settees but actually found near on same colour and style .. .. a win win for us as our existing furniture is 20yrs old .. but we cannot rate Chris any higher .. perfect salesman without being pushy ..
looking forward to receiving them in 12 wks or less .

My experience was great like always, the staff is friendly and helpful…great customer service and easy communication and explanation about promotions and orders.
I’m really pleased.

Great customer service from Sam in the Norwich branch. Very helpful.

Nice guy good information very helpful

Service was good. Explained everything about the furniture and delivery. Excellent manner

After looking for a replacement sofa suite we found what we were looking for, Richard the sales assistant talked us through the all the options available to us including care packages general sofa care and succinctly dealt with our order there and then detailing the delivery process and lead time . A genuinely easy purchase from start to finish.

10/10 visit, Richard and Simon were great.

The gentlemen who helped us, his name is Simon and he was very helpful, kind and very easy to talk to and knew all of the products in the store. I would recommend Simon to all.

Professional and answered all the questions we had

Very helpful and patient customer service.

Megan was very helpful, polite & professional. Answered all questions needed, helped choose the right sofa for us. Process was quick & easy. Highly recommend Sprowston, Norwich !