Excellent service received from Beth in the Fosse Park Leicester store. She was extremely helpful when we were choosing our sofas and materials, giving advice without any pushy sales techniques. Even... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great experience with Beth, I had lots of questions and she was incredibly patient with me. I didn't buy on my first visit, wanting to have a think for a few days. I waited for Beth when I returned. S... Se mer
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Perfect customer service from the staff today. Offered us drinks and helped us through the process of buying the chairs. Would definitely recommend. I can’t remember the guys name but he was very help... Se mer
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Great experience purchasing a sofa for our new home. The entire team was a pleasure to deal with but Hitesh in particular went above and beyond to help us turn our house into a home. From start to fin... Se mer
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Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
Everard Way, Fosse Park South, LE19 1UT, Enderby, Storbritannien
- 0333 999 9781
4,9
Utmärkt
7 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service and great delivery
Great service and great delivery. The sales agents were great in store and were not pushy. Paid deposit and balance before delivery, they held the sofa for a month as I hadn't quite finished renovating in time. Second Sofa from DFS will order again. No surprises received.
10 januari 2026
Svar från DFS Furniture - Leicester
Hello Leah,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Svar från DFS Furniture - Leicester
Hello Piotr,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Great service
Hitesh was helpful clear and new his job really well making it easy to order what I wanted
7 augusti 2026
Svar från DFS Furniture - Leicester
Hello Dean,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Very helpful staff
Very helpful staff, let us have a good look around without pressure. Guided through the sale very well.
7 augusti 2026
Svar från DFS Furniture - Leicester
Hello Gavin,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Svar från DFS Furniture - Leicester
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
The efficient and friendly service from…
The efficient and friendly service from Hardeep, the salesman. The fact that if our goods are reduced in price before delivery, you will honour the sale price. Would have liked an earlier delivery of say 2 weeks instead of 3.
5 augusti 2026
Svar från DFS Furniture - Leicester
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Excellent customer service and support
Excellent customer service and support. Am happy with my purchase thank you
6 augusti 2026
Svar från DFS Furniture - Leicester
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Poor communication from team poor service delivery
Poor communication from team. Bought our sofa on promise to deliver in 1 week, only half got delivered. Paid for delivery also. Told to arrange our own disposal which cost extra. We still have no furniture
29 juli 2026
Svar från DFS Furniture - Leicester
Good Afternoon Richard,
Thank you for taking the opportunity to write us a review, we welcome any feedback.
We are very sorry to hear that you are experiencing a delay with your furniture and poor communication from DFS. We understand that delays can be incredibly frustrating and we apologise for any inconvenience this may have caused.
I have taken a look into your order and can see you have been contacted to discuss this and I am happy to see your delivery has been booked for 15th August.
Again please accept our sincerest apologies for any delays that have occurred.
Kind Regards,
Lorraine E
DFS Central Customer Support
I had an excellent experience…
I had an excellent experience purchasing my sofa, and I especially want to thank Beth for her outstanding customer service. From the moment I arrived, she was friendly, welcoming, and incredibly helpful. She took the time to answer all of my questions, gave honest advice, and made the whole process easy and stress-free.
Beth went above and beyond to make sure I found the right sofa, and nothing was too much trouble for her. Her professionalism, patience, and genuine care made the experience enjoyable from start to finish.
She is a real credit to the company, and I would highly recommend asking for Beth if you’re looking for exceptional customer service. Thank you again for all your help!
5 augusti 2026
Svar från DFS Furniture - Leicester
Hello Adnan,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
Svar från DFS Furniture - Leicester
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Very helpful staff
We were approached when we entered the store, and given some general information, but then left to explore ourselves. We were asked if we needed help half way round the store, and given some further information. Once we had decided we wanted to make a purchase the manager gave us the information we needed to go home and make some further measurements. We then returned to the store and made a purchase. The sales person was informative and helpful.
4 augusti 2026
Svar från DFS Furniture - Leicester
Good Afternoon,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind Regards,
Lorraine E
DFS Central Customer Support
Svar från DFS Furniture - Leicester
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Beth was very helpful and knowledgeable…
Beth was very helpful and knowledgeable and made the whole process easy and seamless.
Excellent standard of customer service from start to finish.
3 augusti 2026
Svar från DFS Furniture - Leicester
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Svar från DFS Furniture - Leicester
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Alpay was very informative and helpful
31 juli 2026
Svar från DFS Furniture - Leicester
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great product range with fantastic…
Great product range with fantastic pricing structure. Great customer service experience from the sales advisor Sonia who was super friendly helpful and no pressure on sales at all.
2 augusti 2026
Svar från DFS Furniture - Leicester
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Demetrius was really helpful
Demetrius was really helpful, friendly and excellent service.
Well done and thank you for your help.
2 augusti 2026
Svar från DFS Furniture - Leicester
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Svar från DFS Furniture - Leicester
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
We were treated well
We were treated well, no hard sell and tried to accommodate everything we wanted. Excellent service
2 augusti 2026
Svar från DFS Furniture - Leicester
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Very disappointed
Very disappointed with both the quality of my sofa and the customer service from DFS.
My sofa is less than 12 weeks old, and I reported problems on the day it was delivered. The chaise had rippling from day one, and the recliner has loose fabric and noticeably less padding when reclined.
The first engineer advised me to wait 6–8 weeks for the foam to settle. When the second engineer visited, I was told that advice was incorrect and was even offered replacement foam for the chaise. Despite this, DFS continues to insist there is no manufacturing fault.
To make matters worse, the engineer reports did not accurately reflect what was discussed during the visits. I was told two service managers, no fault and therefore no fix.
After spending around £1,800, I expected much better quality and customer service. Instead, I've been left chasing a resolution for issues that have been present since delivery. I have now escalated the matter to my finance provider under Section 75 because I have lost confidence in DFS's handling of my complaint.
Based on my experience, I would not recommend DFS.
2 augusti 2026
Omdöme utan inbjudan
Svar från DFS Furniture - Leicester
Good Morning,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
We are very sorry to see that you've rated DFS 1 star, this is very disappointing and we apologise for any inconvenience caused.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777.
Kind Regards,
Jordan
DFS Customer Support
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