DFS Furniture - Inverness Omdömen 

Very straight forward on the phone with Akeem having initially had a great chat with Barbara at Inverness - we had to go away and measure then opted to call up as didn’t have a chance to go back to the store as we live a while away. Thanks Barbara.

Happy with the sofa but your sales lady is real pushy. Upselling is fine but disagreeing with me when I say no? Girl let's just accept some consent now. Makes me wish I ordered it online even tho I thought it would be easier to come into store.

Fisaye was an excellent seller. She was so professional and helpful. Thank you

The sales consultant was so helpful, found me fabric swatches for sofa not displayed in store, and checked different options for me. She gave me time to consider sofa options and didn't pressure me. Ordered in store, simple process with clear information from a lovely consultant. Thank you.

Your staff member,Helena was wecoming and very helpful.She showed us a selection of the items we were thinking of buying,explained the differences between them, pointed out the materials and colours available. Her suggestions were much appreciated and we are very happy with our purchase .

I was very impressed with how friendly the staff were, and how knowledgeable they were too. They explained perfectly any questions I had. I couldn’t fault them for one thing.

First class service, attentive without being overbearing. Antony was very knowledgeable and helpful.

Excellent service, Harry brilliant, coming back soon to buy more.

The sales attendant is very warm and have a good reception. She was patient all the way and supportive. Fisayo's smile is so welcoming and she supported all through the process. DFS has lovely luxury furnitures, I will always recommend this

ALL VERY GOOD

very good and very helpful. Could not do enough. to help.👍👍

I got full tour and information of the product options to help make my decisions. Fisayo was very responsive, patient and lovely. She helped make the buying process seamless

Staff were very informative and there to help if needed. Went through everything from maintenance, add ons and finance which was very helpful when we went to buy. Thank you😊

Brilliant 'no pressure' experience and very helpful information provided.

Gave me all the details clearly was patient with me and able to give recommendations

We didn't get told how much the delivery would cost if we knew we would of not got the sofa we found out after we paid and got pressured to buy extra stuff

Have to say the experience in DFS inverness was great, you were left to your own devices to look around, with Barbara checking in with us from time to time, when we had narrowed it down to 3 choices we asked Barbara for guidance with options and costs. She was exceptional, explained everything clearly, and made clear the extras so nothing was a surprise, also made clear that the optional extras were just that, optional. There was never any pressure and she was happy to go at our pace. We had decided we were buying one today, so probs made her day easier, but she was key in ensuring we got the one most suited to us and our needs, even went out of her way to offer other options but also making clear the delivery impact. We needed one pretty quick, and she clearly indicated the express delivery option sofas, and was clear with the time frames for those sofas. So all in all, experience was as i said, exceptional, and if you can get Barbara to guide you, you wont be lost, dare i describe her a a sherpa of the sofa mountain world!!

My reclining chairs developed a problem with the leather fabric after a year, dfs sent someone out to repair. The same problem arose in the same place 18 months later, warranty with dfs had expired so the insurance, purchased with the chairs, sent someone out to repair again. Same issue 11 months later, but now guardsman insurance have said my insurance does not cover this problem although it did cover the same problem two years ago. My guardsmen insurance is still valid until 2027. Dfs have been absolutely no help at all and told me to arrange for an upholster to come out at my own expense to fix the problem they should have fixed 3 years ago. If the issue had been identified and resolved when it first arose I would not have had to deal with such a stressful and ultimately expensive situation. So while I had a very positive experience when buying the furniture, dfs have absolutely no after sales care and you are basically on your own if problems arise in the future. The insurance they sell you is a complete waste of money. Avoid this company.

Good service, friendly, approachable and knowledgeable