Didn't actually go to the shop but ordered a new mattress online, choose a silent night, as I've heard a lot about them,it took about a week to deliver from ordered, happy with my purchase
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We visited the Guildford branch in October and Raiyan was friendly and gave good advice. After visiting numerous other furniture stores including other branches of DFS, based on the product on offer a... Se mer
Nice relaxed atmosphere, made choosing easier. Megha our advisor was very helpful, no pressure she gave us all the useful advice we needed in a very nice manner. We chose a lovely sofa to suit ou... Se mer
Företaget har svarat
I called in to Guildford store to look at a sofa I had seen online. I was met by Joshua, who was extremely knowledgeable and helpful. Nothing was too much trouble, he explained everything really well,... Se mer
Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
8 North Street, GU1 4AF, Guildford, Storbritannien
- 0333 999 9527
4,9
Utmärkt
411 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Simple and positive experience
17 februari 2023
The assistant was really helpful And…
The assistant was really helpful And wasn't in my face at anytime.It was a pleasure being served by her . I look forward too receiving my new furniture.
S Ward
10 februari 2023
Very friendly and patient
The lady that helped us, Megha, was very patient with my elderly mum and very friendly. She helped to put her at ease and answered all the questions we had very well.
9 februari 2023
Great experience
Great experience. Arjun was knowledgeable, efficient and polite.
Thanks
11 februari 2023
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Customer service from Josh was…
Customer service from Josh was exceptional. Helped us consider all the best options considering different styles and colours. Very helpful and easy.
7 februari 2023
Svar från DFS Furniture - Guildford
Hello Louise,
Thank you so much for taking the time to contact us today. Your feedback is greatly appreciated. We are so happy to hear about the great service you had with our advisors. Thank you so much for placing an order with us and we do hope you love your furniture once it arrives.
Kind Regards,
Simon T
DFS Central Customer Support
Svar från DFS Furniture - Guildford
Hello Ellie,
We are really grateful for your kind words and sharing your experience!
Kind regards,
Simon T
DFS Central Customer Support
Nice relaxed atmosphere
Nice relaxed atmosphere, made choosing easier.
Megha our advisor was very helpful, no pressure she gave us all the useful advice we needed in a very nice manner.
We chose a lovely sofa to suit our budget.
The only minus was the price of the delivery charge, I can only think it’s because it has to travel far.
Having said that I’m pleased.
6 februari 2023
Svar från DFS Furniture - Guildford
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Simon T
DFS Central Customer Support
Helpful, knowledgeable and professional staff
We had been looking to replace our sofas for some time and visited numerous retailers. Many products on offer are very similar but the difference here was the very knowledgeable and helpful sales staff. Every question was answered in detail, which gave us confidence in the product. At the same time we didn't feel pressured in any way.
3 februari 2023
Our customer advisor Joshua was…
Our customer advisor Joshua was extremely helpful and very pleasant. Can't rate him highly enough
3 februari 2023
Svar från DFS Furniture - Guildford
Hello Edward,
Thank you for taking the time to share your 5* review. We are happy that Joshua provided you with all the information and product knowledge. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Jennie D
DFS Central Customer Support
Lovely lady served me.
1 februari 2023
Svar från DFS Furniture - Guildford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it.
Kind Regards,
Simon T
DFS Central Customer Suppor
staff were excellent
31 januari 2023
We’ve just purchased our new sofa from…
We’ve just purchased our new sofa from dfs Guildford, and the sales team were very helpful
29 januari 2023
The service of the staff
The service of the staff - David the Asst Manager and the Manager who were a pleasure to deal with
28 januari 2023
Straightforward purchase online filling…
Straightforward purchase online filling in store visit and helpful staff members. Waiting for my delivery now - all looks on track. Haven’t got the product yet so can’t speak to the quality yet.
22 januari 2023
Svar från DFS Furniture - Guildford
Good Morning Ms Atwal,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Lia P
DFS Central Customer Support
Excellent
I would definitely recommend Guildford DFS they are friendly and they explain everything to you and also get somebody else in to make sure the order is right and they are not pushy either. Thanks again
24 januari 2023
Svar från DFS Furniture - Guildford
Hello,
Thank you very much for your kind review. Here at DFS we are committed to providing world class customer service from the sale, through to the delivery and aftercare.
Just to make you aware you have rated DFS at 1 star, if you do have any concerns at all please contact a member of our team on 0333 9999 777 and we would be more than happy to assist you
Kind Regards,
Simon T
DFS Central Customer Support
Very helpful and friendly staff in…
Very helpful and friendly staff in Guildford branch - they were knowledgeable but not pushy.
20 januari 2023
A very pleasant experience with no real…
A very pleasant experience with no real pressure selling - just the information to make an informed choice, that I like, A*.
13 januari 2023
Svar från DFS Furniture - Guildford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the service received.
Kind Regards,
Simon T
DFS Central Customer Support
Poor in store experience on at 2 branches
The in store experience in Guildford was poor. Being a "big company" seemed to be an excuse for inflexibility. I then established that this "big company" did not accept American Express, not unusual until you realise that they do online. The sales person assumed they knew things when it wasn't actually the case. At another store, the staff seemed too busy marking up sale items to offer assistance.
26 december 2022
Svar från DFS Furniture - Guildford
Hello Andrew,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. Please accept our apologies in regards to your experience you had in store as this is very disappointing.
We are glad to see you did still purchase online and hope your future experience with DFS is a positive one.
Kind Regards,
Simon T
DFS Central Customer Support
Detta är Trustpilot
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.