I recently bought a sofa from DFS and I had such a lovely experience. The lady who helped me was absolutely wonderful — very friendly, patient and helpful. She explained everything clearly and made... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Sales assistant (Nicky?) Very helpful, informative. Explained things thoroughly. Very easy going and happy to talk and also olet us have time to think. Just what customers want and need. No pushy sal... Se mer
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Wayne was fantastic - answered all our questions, explained the process and was not pushy or looking for a hard sell. Told him what we were after and he showed us our options
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Tasinah was extremely knowledgeable, friendly and helpful. We visited the store with 3 sofas set in mind but ended up buying a totally different one with Tasinah’s expertise! What a truly wonderful me... Se mer
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Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
Mansfield Road, Meteor Centre, DE21 4SY, Derby, Storbritannien
- 0333 999 9818
4,9
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
We had an excellent experience
We had an excellent experience.
Customer service was commendable.
We were made to feel comfortable and supported.
Ample information was provided about products for informed decision making.
Thank you.
Keep up your great work!
7 maj 2026
Svar från DFS Furniture - Derby
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Helpful and happy
Recently purchased a sofa and the process was easy and straight forward. The member of staff that helped us, Dominic, was attentive, friendly and knowledgeable. He gave us all the information and let us know what was available to us in terms of payment plans and extras for the sofa. I would have preferred that we were asked more directly whether or not we wanted some of the additions to the sofa ie. The non slip feet. However I understand this is a business strategy and not one of the individual. The process was smooth and as someone that has not purchase a sofa before, I worried it would be a little overwhelming but Dominic put me at ease straight away with his friendly yet professional nature. Highly recommend.
25 april 2026
Svar från DFS Furniture - Derby
Good afternoon,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Sales without the pressure
The team at DFS were very friendly and knowledgable, and spent time talking to us about all of the options available. There was no rush or pressure to make any decisions.
4 maj 2026
Svar från DFS Furniture - Derby
Good afternoon Miss Bradley,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Good range and helpful staff
5 maj 2026
Svar från DFS Furniture - Derby
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Nicky was friendly
Nicky was friendly, patient and really helpful. Our first time purchasing a sofa and Nicky made it a really pleasant stress-free experience, offering her expert advice and giving us space to discuss whilst letting us know she was on hand. Really helpful. All the other staff encountered were lovely too.
5 maj 2026
Svar från DFS Furniture - Derby
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Everything from the start was made so…
Everything from the start was made so easy, and in a professional manner
4 maj 2026
Svar från DFS Furniture - Derby
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Domanic has a welcoming and kind…
Domanic has a welcoming and kind manner. He guided us through our chosen purchase with clear knowledge and enthusiasm.
2 maj 2026
Svar från DFS Furniture - Derby
Good afternoon,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Tasinah is a credit to your…
Tasinah is a credit to your company.Excellent customer care and service .Thankyou
4 maj 2026
Svar från DFS Furniture - Derby
Good afternoon Jo,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Svar från DFS Furniture - Derby
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Friendly and knowledgeable staff who…
Friendly and knowledgeable staff who didn’t follow us around the shop
4 maj 2026
Svar från DFS Furniture - Derby
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Browsing in store
Browsing in store with ease without hindrance from staff, but staff were available when asked for advice and guidance, Ann Marie and Nickie were helpful staff members today
3 maj 2026
Svar från DFS Furniture - Derby
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Purchased our leather 3 seater sofa…
Purchased our leather 3 seater sofa from the Derby Store.Mark made the process quick and easy explaining everything in depth a very knowledgeable colleague.
2 maj 2026
Svar från DFS Furniture - Derby
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Happy to recommend
We were well served by Mark who was very knowledgeable about the product, as well as having an understanding of the needs of our generation as retirees. We did find he did more talking than listening, but he is very good at his craft.
There was a good range of choice and we were impressed with the quality available.
2 maj 2026
Svar från DFS Furniture - Derby
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Nicky at Derby was very helpfull and…
Nicky at Derby was very helpfull and did the best deals she couod do for us
2 maj 2026
Svar från DFS Furniture - Derby
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service from beginning to…
Excellent service from beginning to end.
Everything was explained in detail and we couldnt ask for more.
Great service, keep it up.
2 maj 2026
Svar från DFS Furniture - Derby
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Svar från DFS Furniture - Derby
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Svar från DFS Furniture - Derby
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Anne-Marie and Nikki were both really…
Anne-Marie and Nikki were both really helpful and explained everything clearly.
30 april 2026
Svar från DFS Furniture - Derby
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Svar från DFS Furniture - Derby
Good afternoon,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Took a little while to locate any…
Took a little while to locate any assistants unfortunately, but eventually the lady who assisted us was very helpful and very friendly, not pushy at all thank you
28 april 2026
Svar från DFS Furniture - Derby
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
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