I visited DFS today and ordered a coffee table. I just wanted to leave some feedback about the lovely lady who served me. She was extremely friendly, helpful and made the whole experience really e... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great customer service from all staff, Nicola Annie and Zoe at Crawley branch- very friendly, helpful and not at all pushy. Lots of information given and not rushed. All very efficient and polite.... Se mer
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Very friendly staff and very helpful. Have previously bought a sofa from here and decided to purchase another one as great experience before. Zoe Chichester sold me my sofa and found her very friend... Se mer
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We were struggling to decide on a sofa, Paula was very helpful with their input. Very friendly staff who are happy to help and guide on the process of choosing a sofa and ordering.
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Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
76/77 Station Way, RH10 1FP, Crawley, Storbritannien
- 0333 999 9511
4,9
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent customer service.
Excellent customer service.
Derren was very nice and friendly, she explained everything in detail and gave us all the information we needed before buying the sofas.
All the staff were very nice and we even enjoyed a coffee as we were discussing the options.
Highly recommended.
19 oktober 2025
Svar från DFS Furniture - Crawley
We appreciate you taking the time to leave us a 5-star review! We are so glad that you found our team to be helpful and friendly while you chose your sofas.
Kind Regards,
Vanessa
DFS Customer Support
Staff were helpful and were careful to…
Staff were helpful and were careful to listen to our needs ordering process was easy
18 oktober 2025
Svar från DFS Furniture - Crawley
We appreciate you sharing your positive experience! We're happy to hear that our staff listened to your needs and made the ordering process easy.
Kind Regards,
Vanessa
DFS Customer Support
Great knowledge
Great knowledge, found us the perfect sofa and cuddle seat. Lots of patience whilst we tried lots of different options
11 oktober 2025
Svar från DFS Furniture - Crawley
We're happy to hear that our knowledge and patience helped you discover the perfect sofa and cuddle seat! Thank you for sharing your positive experience with us.
Kind regards,
Vanessa
DFS Customer Support
Excellent friendly service with a coffee and a smile
We found our sales advisor very informative and helpful, it was nice to feel relaxed with our cappuccinos that we were offered whilst the finer details of our purchase were being explained fully. I didn't feel pressured at all into making a purchase which was reassuring. I would definitely recommend you store to my friends.
18 oktober 2025
Svar från DFS Furniture - Crawley
We're happy to hear that our sales advisor was informative and helpful, and that you felt relaxed during the purchase process. It's great you didn't feel pressured and would recommend our store. Thanks for your positive feedback.
Kind regards,
Vanessa
DFS Customer Support
Sales assistant very helpful well…
Sales assistant very helpful well informed about the sofa we will picked
18 oktober 2025
Svar från DFS Furniture - Crawley
We appreciate you sharing your experience with us. We are so glad to hear our sales assistant was helpful and well-informed about your selection.
Kind regards,
Vanessa
DFS Customer Support
Svar från DFS Furniture - Crawley
Thank you for your kind words
Kind Regards,
Vanessa
DFS Customer Support
When I went into the store it was so…
When I went into the store it was so nice to feel welcomed and have no pressure sales forced upon us.
Great service and very helpful.
12 oktober 2025
Svar från DFS Furniture - Crawley
Good morning Morgan,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent service and clear explanation…
Excellent service and clear explanation and support in making our purchase.
13 oktober 2025
Svar från DFS Furniture - Crawley
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
Brooke was lovely!
Brooke was really personable, friendly and professional.
I had visited the store previously and researched so knew what I wanted. Brooke was very good at checking details and colour options, showing examples in store and made the ordering process very easy. When feeling the difference between the cushion options, she was insistent I sat like I did at home so I did take my shoes off and tuck my feet up to be comfortable!
She was very clear with the care of the sofa and the products on offer, which we purchased.
Would definitely return in the future and ask for Brooke’s assistance again.
12 oktober 2025
Svar från DFS Furniture - Crawley
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Perfect sales
We went intocthe Crawley branch and the lady was so helpful and friendly. There no was no overbearing hard sell but she was perfectly attentive, polite and helpful
12 oktober 2025
Svar från DFS Furniture - Crawley
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Crawley mall DFS. I was met in the shop by a lady called…
I was met in the shop by a lady called Brooke… she was very smiley and very helpful… she spent a lot of time with me making sure I choose the best option for me and she went through everything. Such a lovely lady.
9 oktober 2025
Svar från DFS Furniture - Crawley
We're happy to hear that you enjoyed your experience in our shop. We appreciate your positive feedback regarding the assistance you received. It's great to know that our team member was so helpful and attentive.
Kind Regards,
Vanessa
DFS Customer Support
Great customer experience
Tom and Brook were great. Superb helpful in the store and on the phone taking our order. Great customer service!
9 oktober 2025
Svar från DFS Furniture - Crawley
We appreciate you taking the time to share your positive experience. We are so glad to hear that you were happy with the assistance you received in our store.
Kind regards,
Vanessa
DFS Customer Support
Great customer service from Tom and his…
Great customer service from Tom and his colleague.
9 oktober 2025
Svar från DFS Furniture - Crawley
Good afternoon Tom,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Staff was helpful in explaining
I visited Crawley branch recently and they didn't have the sofa in store on display. However, they explained it very well.
30 september 2025
Svar från DFS Furniture - Crawley
We appreciate you taking the time to share your experience. We're glad the team provided a helpful explanation, even though the sofa wasn't on display during your visit.
Kind Regards,
Vanessa
DFS Customer Support
Buying a Ronan L shaped sofa
Went into the Crawley store twice before deciding to go for our sofa. Went onto the dfs website and found the phone number for purchases and got connected to Zee. He was great, taking us through the process in a really clear way. He made sure we had the right sofa, with all the features we wanted. We were very pleased with the thoroughness of the process.
7 oktober 2025
Svar från DFS Furniture - Crawley
We appreciate you taking the time to share your experience. We're happy to hear that you were pleased with the service you received and that the process was clear and thorough. Thank you for your positive feedback.
Kind Regards,
Vanessa
DFS Customer Support
Very friendly staff gave us coffee and…
Very friendly staff gave us coffee and chatted with us about the sofa. Very informative and helpful
25 september 2025
Svar från DFS Furniture - Crawley
We appreciate you sharing your experience with us. We're happy to hear that our staff were friendly, helpful, and informative during your visit.
Kind Regards,
Vanessa
DFS Customer Support
DFS: amazing & beautiful
Amazing staff, a pleasant experience interacting with Brad as well! Very polite, experienced, and friendly! Amazing designs, ordered my sofas and tables from them!
Their table lamps are beautiful too!
I’d highly recommend!
27 september 2025
Svar från DFS Furniture - Crawley
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Brad.
Kind Regards,
Jordan
DFS Customer Support
Really pleased with the assistance…
Really pleased with the assistance provided. Tom was excellent
4 oktober 2025
Svar från DFS Furniture - Crawley
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Friendly staff who were incredibly…
Friendly staff who were incredibly helpful and gave some good advice/opinions on which sofa to go for and the material
26 september 2025
Svar från DFS Furniture - Crawley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
I enjoyed the teams patience and…
I enjoyed the teams patience and kindness,so lovely and my purchase is worth the money so comfy .
1 oktober 2025
Svar från DFS Furniture - Crawley
Good Afternoon Victoria,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
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