We visited your Coventry branch and spoke to a young lady called Eleeza ( apologies if this spelling is incorrrect ) she was very good and took my wife and children through the functions of this par... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
From the moment we entered the Coventry store the customer service was very welcomed. Myself and my partner had been looking at sofas for a couple of weeks and wanted to finalise our choice. We... Se mer
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Maz was fantastic from start to finish. He was professional, knowledgeable, and took the time to explain everything clearly without ever being pushy. He made the entire process straightforward and str... Se mer
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I came here with my mum to find me a sofa bed which had to fit some pretty specific requirements. I believe the member of staff who helped us out was Darren, and he was an absolute delight. He... Se mer
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Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
Holyhead Road, Alvis Retail Park, CV5 8BW, Coventry, Storbritannien
- 0333 999 9756
4,9
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I was served by Will
I was served by Will. I have been in several local shops but I felt pressured to buy there. Will was different, knowledgeable but left me to browse on my own although he was there as soon as I was ready to order. He explained everything very well and was very affable and friendly.
20 maj 2026
Svar från DFS Furniture - Coventry
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Amazing
Customer Service was fab and Steve was brilliant, very friendly and attentive. 5 stars.
20 maj 2026
Svar från DFS Furniture - Coventry
Hello,
Thank you for sharing your kind feedback with us.
Kind regards
Holly M
DFS Customer Support
Svar från DFS Furniture - Coventry
Good morning,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
The salesman was so helpful
The salesman was so helpful, friendly and more importantly knowledgeable. He made our experience easy.
17 maj 2026
Svar från DFS Furniture - Coventry
Hello,
Thank you for sharing your lovely review with us.
Kind regards
Holly M
DFS Customer Support
Very helpful. I had seen a young lady salesperson a few times and was always helpful and patient.
Very helpful and have me lots of information. I had been into the store a few times as I could not decide on the colour I wanted.
16 maj 2026
Svar från DFS Furniture - Coventry
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Excellent service
Wide range of products. Staff were very knowledgeable, friendly and welcoming - no pushy sales talk. Excellent customer service - would definitely recommend to friends and family!
16 maj 2026
Svar från DFS Furniture - Coventry
Good afternoon,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Verry helpful
9 maj 2026
Svar från DFS Furniture - Coventry
Good morning Sonia,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Please avoid this store
Please avoid this store! I was told it would only be 6 weeks for delivery so I delayed ordering my sofa. Went to order it 3-4 weeks later to be told it’s always been 11-12 weeks for delivery and I was the second person to call customer service to complain today about being lied to. The staff are apparently always told it’s 11 weeks so they probably lied to try and get me to order but it backfired as I had to wait for my flooring to be done. I’ve now got to find a venue for a birthday party which I’ll have to pay for as I won’t have the sofas I’ve just spent £2000 on! I need to buy another soda for another room in the house and will definitely be going elsewhere
16 maj 2026
Omdöme utan inbjudan
Svar från DFS Furniture - Coventry
Good morning Louise,
Thank you for taking the time to leave us your review. We do appreciate any feedback. We are so sorry to hear you are awaiting delivery of the furniture as I can appreciate your frustration.
To confirm it does state the following in the product description for the sofa you have purchased: 'Handcrafted. Delivered in est. 11 weeks', apologies for any confusion caused.
I can see you have requested a call internally with the team to discuss the further and we will be in touch shortly to address your concerns regarding delivery, apologies again.
Kind regards,
Lia
DFS Customer Support
Very good customer service
16 maj 2026
Svar från DFS Furniture - Coventry
Good morning Catherine,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Svar från DFS Furniture - Coventry
Good morning Eby,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Customer service was great
Customer service was great. Harven gets a special mention as she helped us choose our sofa giving us different options and helped us decide what would fit in our living area. Harven didn’t pressure us and was so helpful. We can’t wait to have our new sofa already!
10 maj 2026
Svar från DFS Furniture - Coventry
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Very good very good very good very good…
Very good very good very good very good very good
19 april 2026
Svar från DFS Furniture - Coventry
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great experience
Great experience, staff do not bug you as you walk around, they greet you and leave you to it untill you want help which is great as you are not followed around the whole store feelin pressured. Gave options on a sofa that i did not know they could do and that what i actually wanted.
9 maj 2026
Svar från DFS Furniture - Coventry
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Really good experience friendly and…
Really good experience friendly and attentive service would recommend thank you
8 maj 2026
Svar från DFS Furniture - Coventry
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
To explain how to deal with items to…
To explain how to deal with items to purchase to keep save.
28 februari 2026
Svar från DFS Furniture - Coventry
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Great product range and Will in the…
Great product range and Will in the Coventry Alvis store was very knowledgeable and helpful
5 maj 2026
Svar från DFS Furniture - Coventry
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
We were served by Navleen who gave us…
We were served by Navleen who gave us great customer service and interaction, there was no hard sell and various options to choose from. Overall very good experience.
4 maj 2026
Svar från DFS Furniture - Coventry
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Positive approach able realistic in…
Positive approach able realistic in price and quality was polite and helpful in what I required not the heavy sell
4 maj 2026
Svar från DFS Furniture - Coventry
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Mr Akeel Khan was very polite and kind.
Mr Akeel Khan was very polite and kind.
He had in depth knowledge of all the products. He was able to explain the pros and cons of each product we chose.
Really appreciate all the help.
4 maj 2026
Svar från DFS Furniture - Coventry
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Svar från DFS Furniture - Coventry
Good afternoon,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
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