Very pleased with the customer service I received when purchasing my new sofa. The staff were very helpful and made the whole process easy and stress-free. I walked in with a sofa in mind and complete... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We arrived at Dfs on Thursday and the older gentleman helped with discussing measurement’s and vast information on the sofa. I went home to make sure it would be suitable for my living room and ret... Se mer
Företaget har svarat
Great experience. Layla was very helpful and polite. We were her very first sale but she didn’t come across as nervous or inexperienced. She asked her manager to check over our order and he came to ch... Se mer
Företaget har svarat
Great customer service, not too pushy but explained all optional extras really well. Answered any questions we had and discussed the different payment options clearly. Thank you
Företaget har svarat
Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
GALLAGHER RETAIL PARK GALLAGHER RETAIL PARK, GL51 9RR, Cheltenham, Storbritannien
- 0333 999 9758
4,9
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från DFS Furniture - Cheltenham
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Excellent Customer Service and Quality Furniture
Very pleased with the customer service I received when purchasing my new sofa. The staff were very helpful and made the whole process easy and stress-free. I walked in with a sofa in mind and completed my purchase within 20 minutes. The price was reasonable, and I would definitely recommend DFS not only for their top-quality furniture, but also for their excellent customer service.
22 maj 2026
Svar från DFS Furniture - Cheltenham
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Svar från DFS Furniture - Cheltenham
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Great customer service
Great customer service, not too pushy but explained all optional extras really well. Answered any questions we had and discussed the different payment options clearly. Thank you
24 maj 2026
Svar från DFS Furniture - Cheltenham
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very good salesman and very good service
23 maj 2026
Svar från DFS Furniture - Cheltenham
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Svar från DFS Furniture - Cheltenham
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
We arrived at Dfs on Thursday and the…
We arrived at Dfs on Thursday and the older gentleman helped with discussing measurement’s and vast information on the sofa. I went home to make sure it would be suitable for my living room and returned on the Friday and the lady before purchasing also gave me knowledgeable information on how to clean the sofa if I was to stain it etc and was just as helpful!
I am so happy with the service of my visits and can’t wait for my sofa to arrive.
Thank you dfs! Absolutely great service. You have lovely staff members.
22 maj 2026
Svar från DFS Furniture - Cheltenham
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Very helpful member of staff who helped…
Very helpful member of staff who helped when needed but left us to explore the furniture. A very pleasant experience overall.
22 maj 2026
Svar från DFS Furniture - Cheltenham
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Svar från DFS Furniture - Cheltenham
Hello Margaret,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Svar från DFS Furniture - Cheltenham
Good afternoon,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Very friendly staff
18 maj 2026
Svar från DFS Furniture - Cheltenham
Good afternoon Wendy,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Svar från DFS Furniture - Cheltenham
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Was greeted and dealt with in a very…
Was greeted and dealt with in a very friendly and professional way by Carrie.
Everything was explained in great detail .
Please thank her for me.
17 maj 2026
Svar från DFS Furniture - Cheltenham
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
The lady what helped was very nice…
The lady what helped was very nice ,friendly and very helpful .
16 maj 2026
Svar från DFS Furniture - Cheltenham
Good morning,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Svar från DFS Furniture - Cheltenham
Good afternoon Christine,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Mike and Sam were super helpful
Mike and Sam were super helpful, even taking the time to show us how to properly care for the sofa we purchased. Would highly recommend going in store to chat with either of them about the options available.
13 maj 2026
Svar från DFS Furniture - Cheltenham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Svar från DFS Furniture - Cheltenham
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Very satisfied.
I was very pleased with my visit to the Chelteham store. The young lady who helped me was new to the job but you would not know. She was very friendly and proffesional and helped me with my choice of sofa. The store has a large selection to choose from and for all price ranges. I am looking forward to the delivery.
10 maj 2026
Svar från DFS Furniture - Cheltenham
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great Service
Sam welcomed us into the store as we passed him and inquired if we needed any help. We showed him on our phone the name of the sofa we wanted to see and he guided us to where it was. Sam then checked in with us and then helped us proceed with the order. Really pleasant nature. Felt no pressure to any part of the sale. Really informative and allowed us to make the right decision for us.
10 maj 2026
Svar från DFS Furniture - Cheltenham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Good service
9 maj 2026
Svar från DFS Furniture - Cheltenham
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
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