Great first impression on walking in. Our small Frenchie was welcomed with open arms while we were given a surprisingly good coffee. Both the manager and the lovely Persian girl (Laila?) were extremel... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Really great experience! All of the staff were so friendly and helpful. Sweeda looked after us and guided us through everything step by step. As first-time sofa buyers, we really appreciated how thoro... Se mer
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Izzy was prompt in attending to us on arrival. She was pleasant and quick in locating on line and in the showroom the products we were interested in. Her advice and information on various aspects... Se mer
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Fantastic range of sofas on display, from the minute I walked in a couple of weeks ago, I was approached by Sweeda who gave me, a first time sofa buyer, lots of valuable information, offered me a drin... Se mer
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Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
971 Great West Road, TW8 9DN, Brentford, Storbritannien
- 0333 999 9827
4,8
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Very good service through out my visit…
Very good service through out my visit ,
Good salesmanship
Products knowledgeable
Got what I want
Nice coffee as well
29 augusti 2026
Svar från DFS Furniture - Brentford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great first impression on walking in
Great first impression on walking in. Our small Frenchie was welcomed with open arms while we were given a surprisingly good coffee. Both the manager and the lovely Persian girl (Laila?) were extremely helpful and not only sold us a £1500 sofa but also pointed out the amazing insurance policy. A lovely sales experience and great service.
29 augusti 2026
Svar från DFS Furniture - Brentford
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Really great experience
Really great experience! All of the staff were so friendly and helpful. Sweeda looked after us and guided us through everything step by step. As first-time sofa buyers, we really appreciated how thorough they were - everything was considered, from choosing the right material and the colour of the feet to checking how the sofa is delivered to make sure we’ll be able to get it into our new place. Couldn’t have asked for a better experience!
29 augusti 2026
Svar från DFS Furniture - Brentford
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Svar från DFS Furniture - Brentford
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Svar från DFS Furniture - Brentford
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Had good experience with staff good at his job very polite and helpful his name was Steve member…
Had good experience with staff member explained everything showed measurements i needed great at his job.
26 augusti 2026
Svar från DFS Furniture - Brentford
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Svar från DFS Furniture - Brentford
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
To be honest the lady very attractive…
To be honest the lady very attractive to are needs and there was no pressure
Which was she informed us of everything even the the care package which was good
22 augusti 2026
Svar från DFS Furniture - Brentford
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
The staff were very helpful and nothing…
The staff were very helpful and nothing seemed to be an issue probably the best service I've had at a dfs store.
21 augusti 2026
Svar från DFS Furniture - Brentford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Lorraine E
DFS Central Customer Support
Exellent custmer service very friendly.
21 augusti 2026
Svar från DFS Furniture - Brentford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Very bad customer service
Very bad customer service! Told that I could order the cushions to the store if I went to the store. Went all the way to the store was told I couldn’t. Called the customer service back they said it’s store discretion. £20 to deliver 2 cushions is just crazy! And the fact I’m being told 2 different answers and made a trip there wasting my time! Also I have now ordered yet no email of confirmation??? Shocking! Glad my sofa is from next at least as Dfs service is appalling!!
19 augusti 2026
Svar från DFS Furniture - Brentford
Good morning,
Thank you for sharing your feedback with us, please accept our apologies for any difficulties faced when completing your purchase and the conflicting information received. We will ensure this is fed back to our customer service teams and accurate information is provided to all customers.
Kind Regards,
Holly M
DFS Customer Support
Great customer service
Needed to buy a sofa and chair in a hurry and the information and support for the correct choice was speedy and knowledgeable. Excellent staff.
17 augusti 2026
Svar från DFS Furniture - Brentford
Hello Francesca,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Great
What made my experience great was the customer service that I received when I was purchasing my new sofa at the brentford branch. I am very content with the way they explained and broke things down and explained things for me.
6 augusti 2026
Svar från DFS Furniture - Brentford
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Great staff member
Honestly, our sales guy Harri made the experience easy but I would say the store is understaffed
13 augusti 2026
Svar från DFS Furniture - Brentford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Sweeda was very helpful and knowledgeable
Sweeda was very pleasant, helpful and knowledgeable. She took the time to advise and show me different styles.
11 augusti 2026
Svar från DFS Furniture - Brentford
Hello Carol,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
So much to see and choose from and…
So much to see and choose from and staff were very helpful what l liked was l could take my time and look properly before making my decision the shop assistant was lovely and very helpful
4 augusti 2026
Svar från DFS Furniture - Brentford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
All of the customer service was of the…
All of the customer service was of the highest standard. We didn't feel pressured to make a purchase and to be offered coffees was lovely. What a great team they are.
9 augusti 2026
Svar från DFS Furniture - Brentford
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Svar från DFS Furniture - Brentford
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine E
DFS Central Customer Support
Verry nice staff and verry help full
7 augusti 2026
Svar från DFS Furniture - Brentford
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
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