DFS Furniture - Bolton Omdömen 

I believe my assistant was Stephanie and she was extremely good.
Stephanie:
Listened to me and observed me
Was engaging and accommodating
Was efficient and professional but was also extremely warm

Great customer service. Thanks so much.

Staff member we dealt with Adam Smith was great and extremely knowledgeable. He gave us all the information we needed and some very good advice without trying to push the sale. We came away very happy with our purchase and the whole process was very easy.

Really helpful, great customer service, lots to choose from with different fabric options
Walked away happy with my purchase

Helpful friendly staff. Very knowledgeable and really helped with sizes and planning which couch would be best for us. Steph was amazing 10/10

The store was pleasant, clean and well laid out. We were not 'pestered' by sales staff but were acknowledged and offered assistance by them. Salesman Ben answered all of our questions, ensuring that our requirements were met and efficiently took us through the process. All easy and drama free.

Great experience at the Bolton store this week. Managed to order a custom made couch that wasn’t even on the website / show room.

Our sales rep Ricky was great & very knowledgeable.

Great customer service very friendly helpful and informative

We had the best service. Everything went really well and smoothly. We were explained everything really well.
Thank u so much.

David was excellent he answered our questions and explained everything thoroughly. We would deal with DFS and specifically David again.

We went in to order a sofa that we had looked at online,in store we liked the look of another sofa. Steph soon got us sorted with what we needed and was very helpful with her knowledge of the sofas which made our experience very smooth.

Service was polite, answered any questions given also made a decent coffee

Fantastic customer service from staff. Made to feel very welcome, and no pressure to buy. Great experience, would definitely recommend.

Recently bought a 3 seater and an armchair from DFS. Brilliant experience from start to finish. Jack was extremely pleasant and beyond helpful. Highly recommend Jack and DFS Middlebrook.

Great super friendly staff even got a hug at the end - highly recommend.

Very nice showroom, staff helpfull but not pushy and cer knowledgeable about the furniture.

Lovely customer service didn’t pester and hover over shoulder, got a deal sorted for my first couch in my new home

Staff were all lovely. Dave was especially so and was so helpful and friendly

I am writing this with absolute outrage. After enduring months of unreasonable delays and constant chasing, DFS finally delivered my furniture today, only to hand over what can only be described as damaged, structurally compromised trash.
The quality control at DFS is clearly non-existent. My order arrived in a condition that is completely unacceptable for new furniture:
Damaged Wooden Legs: Scratched, chipped, scuffed, and one leg is even smeared with white paint.
Torn Fabric: A visible tear right along the seam line of the upholstery.
Structurally Unsafe: The sofas are dangerously loose, wobbly, and squeaky due to worn-out, loose metal hinges.
Improper Packaging: Arrived wrapped in a cheap, messy plastic sheet. Even your own delivery driver inspected the items, agreed the condition was totally unacceptable, and confirmed this was NOT official factory packaging.
To make a customer wait for months and then deliver items in this state is a complete insult. I do NOT want a refund; I demand an IMMEDIATE FULL REPLACEMENT of this entire defective set and the urgent collection of these damaged items.
Fix this immediately before I escalate this matter to Trading Standards and the Furniture Ombudsman. Absolutely disgraceful experience.