Kerri was fantastic from we stepped foot in the door. Kerri offered her assistance to us straight away and guided us through the process of ordering our sofa along with all the extras to go with it to... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Shaun made my experience today very relaxing, he was really professional from start to finish. He told me everything I needed to know from furniture care , insurance , delivery etc. He made it a very... Se mer
Företaget har svarat
Sophie was great, helpful & informative. I was happy to take out the sofa care 5 year package considering our sofa of choice will be in a cream colour. She explained how to maintain our sofa in the be... Se mer
Företaget har svarat
Eva who served us was excellent. Extremely helpful; explained everything really well; very professional; made us tea; answered all our questions; explained the options really clearly. Top marks to Eva... Se mer
Företaget har svarat
Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
49 Boucher Road, BT12 6HR, Belfast, Storbritannien
- 0333 999 9803
4,9
Utmärkt
10 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very helpful staff that are a pleasure…
Very helpful staff that are a pleasure to deal with.
12 juli 2026
Svar från DFS Furniture - Belfast
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
David and Connor extremely helpful in…
David and Connor extremely helpful in my choosing of furniture and ordering of items.
10 juli 2026
Svar från DFS Furniture - Belfast
Hello,
Thank you for sharing your great feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Robin was so helpful and explained…
Robin was so helpful and explained everything very clearly x
4 juli 2026
Svar från DFS Furniture - Belfast
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Thomas was very helpful and friendly
Thomas was very helpful and friendly, he was very knowledgeable
9 juli 2026
Svar från DFS Furniture - Belfast
Hello Richard,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
The salesman I spoke with was very…
The salesman I spoke with was very helpful in answering my questions on what suited my needs and budget best,and was able to advise me about different qualities of leather and how each of them would wear. He was also well mannered and very pleasant.
9 juli 2026
Svar från DFS Furniture - Belfast
Hello Joanne,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Very pleasant experience at Boucher Road…
Very pleasant experience at the Boucher Road store. Thomas showed us round and was very knowledgeable about each sofa. The one we ultimately picked, he went through the whole process and was informative and personable.
9 juli 2026
Svar från DFS Furniture - Belfast
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Shop well displayed and presented to…
Shop well displayed and presented to high standard. Staff was very informative and approachable. The sales person I got was named Conor. He was very friendly and explained everything very well.
8 juli 2026
Svar från DFS Furniture - Belfast
Hello Claire,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
We had the best experience our sales…
We had the best experience our sales man was Sean he was fantastic,made sure we were happy with what we offered which was in the value of over £7000 I really enjoyed our experience.
8 juli 2026
Svar från DFS Furniture - Belfast
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Sean met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
It was pleasure to visit your…
It was pleasure to visit your shop.Great customer service.Robin did really well. Thank you
2 juli 2026
Svar från DFS Furniture - Belfast
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
Michael at the Boucher Road store was a…
Michael at the Boucher Road store was a great help. Great overall customer service. Bought our first ever sofa and he was very friendly and positive, made the process as painless as possible!
6 juli 2026
Svar från DFS Furniture - Belfast
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Not reliable
Bought beautiful sofas, La-Z-Boy, no power boxes in it. The manufacturer forgot to put it in. We as customers been contacting DFS for over four months. I was told that it will arrive yesterday. Stayed at home and nothing. DFS is not reliable. And causing a lot of stress it’s not worth buying there.
6 juli 2026
Omdöme utan inbjudan
Svar från DFS Furniture - Belfast
Good Afternoon,
Thank you for taking the time to leave your review, your feedback is always greatly appreciated.
We're very sorry for the overall experience you have experienced with DFS and for any lack of communication in relation to your order. It is really disappointing to hear and certainly not the level of service we aim to provide to our customers.
Due to the nature of the issues raised within this review, we have escalated this internally to the relevant department to ensure you are contacted within 72- working hours.
If you do require any further assistance in the meantime, please don't hesitate to contact us.
Jordan
DFS Customer Support
Staff were very friendly and helpful
Staff were very friendly and helpful. Particularly Thomas who talked us through all the details of buying our sofa as first time home buyers. Fantastic experience.
28 juni 2026
Svar från DFS Furniture - Belfast
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Thomas.
Kind Regards,
Jordan
DFS Customer Support
Connor was brilliant
Connor was brilliant, he made the whole process very simple and straightforward. Would highly recommend
5 juli 2026
Svar från DFS Furniture - Belfast
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great customer service.
4 juli 2026
Svar från DFS Furniture - Belfast
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Robin was very professional and…
Robin was very professional and courteous using a relaxed informal manner that puts the client at ease. His easy rapport got us to spend more money on the product insurance, which we don't normally do, so we'll done him.
4 juli 2026
Svar från DFS Furniture - Belfast
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Sean was brilliant
Sean was brilliant. Brilliant customer service and talked us through the whole process and asked all the key questions we already had prepared to ask. Had great knowledge on the different fabrics which gave me peace of mind knowing we were picking the right one. Absolute gentleman.
4 juli 2026
Svar från DFS Furniture - Belfast
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
There was no pushy salesperson coming…
There was no pushy salesperson coming to you like other shops I'd visited today and the girl that we dealt with Sophie was very helpful was a pleasure speaking to her.
4 juli 2026
Svar från DFS Furniture - Belfast
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Excellent service from Robin
Excellent service from Robin. We took up so much of his time, but he was so patient on the many returns we had to the store, continuously changing our mind. Delighted with our new sofa purchase! Thanks Robin. Michelle
4 juli 2026
Svar från DFS Furniture - Belfast
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Excellent experience. Very friendly and welcoming.
Member of staff was very friendly and knowledgeable. I knew what I wanted when I arrived and the sale was quick and easy.
4 juli 2026
Svar från DFS Furniture - Belfast
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
The one thing that made my experience…brilliant staff
The one thing that made my experience so good was the staff. Very helpful and friendly.
3 juli 2026
Svar från DFS Furniture - Belfast
Hello Annette,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.