Asha from basildon store was absolutely fantastic. She worked so hard to help me locate a sofa on clearance and I felt she really cared about my needs and went above and beyond. I’ve rarely had suc... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The lady that served me was amazing, she was very helpful, explained everything and showed me different options that I could have in my home. We have a small staircase and small doorways so I believed... Se mer
Företaget har svarat
We had visited a few sofa stores in search of new furniture set - first thought was DFS in which we found one we liked and which we stopped our search there! The team where great and welcomed us b... Se mer
Företaget har svarat
I had a very good experience at DFS. Shezad Choudry was extremely helpful, professional, and friendly throughout the whole process. He took the time to answer all my questions and made everything easy... Se mer
Företaget har svarat
Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
Miles Gray Road, SS14 3AF, Basildon, Storbritannien
- 0333 999 9801
4,9
Utmärkt
7 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
So lovely and patient
So lovely and patient. Not pushy. Lovely saleswoman who was so kind.
24 juli 2026
The sales rep was very helpful and…
The sales rep was very helpful and explained everything we needed to know
24 juli 2026
Very helpful staff
24 juli 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Excellent service.
24 juli 2026
Svar från DFS Furniture - Basildon
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
The lady that served me was amazing
The lady that served me was amazing, she was very helpful, explained everything and showed me different options that I could have in my home. We have a small staircase and small doorways so I believed that only one option was available to me however I had multiple choices and chose a sofa we loved. Thank you.
24 juli 2026
Svar från DFS Furniture - Basildon
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
We couldn't be happier with the service…
We couldn't be happier with the service we received from Asha at DFS. From the moment we walked into the store, she made us feel welcome without being at all pushy. She started by asking if we'd seen any sofas online that we liked, then carefully showed us a range of options that matched our requirements, giving us plenty of choice. Being able to sit on each one and compare the comfort made choosing so much easier.
Asha took the time to explain the different materials, finishes and colour options, helping us find combinations that worked perfectly with the flooring sample we had brought with us. Her knowledge and patience were outstanding.
What impressed us most was that she genuinely wanted us to make the right decision. She was happy for us to visit another furniture store to compare sofas, with no pressure whatsoever to buy from DFS. That relaxed approach made the whole experience enjoyable and gave us complete confidence that we were making the right choice.
Before finalising the order, Asha even asked a colleague to double-check every detail to ensure it was exactly what we wanted. That extra attention to detail was greatly appreciated.
Overall, the customer service from Asha was exceptional from start to finish. This is now our second sofa purchase from DFS in the last 14 months, and experiences like this are exactly why we returned. Asha is a real credit to DFS, and we wouldn't hesitate to recommend both her and the company to anyone looking for a new sofa. A well-deserved 10 out of 10!
23 juli 2026
Svar från DFS Furniture - Basildon
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Very good and quick service,friendly…
Very good and quick service,friendly and helpful sales assistant.
23 juli 2026
Svar från DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Great service
We were greeted at the door when we arrived and was given all information that we needed to brouse around the shop floor when we decide on what 3piece suite that we liked we were supplied professionaly with all the info and prices for different combinations of how we could have the suite and all combinations of how to pay after we ordered suite thank you
23 juli 2026
Svar från DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Great customer service
Great customer service, from greetings to helpful . Patient too. Clear explanation and advise.
22 juli 2026
Svar från DFS Furniture - Basildon
Hello,
Thank you for sharing your positive feedback with us.
Kind regards
Holly M
DFS Customer Support
Asha from basildon store - superstar!!
Asha from basildon store was absolutely fantastic. She worked so hard to help me locate a sofa on clearance and I felt she really cared about my needs and went above and beyond.
I’ve rarely had such great customer service when shopping for furniture and she is the sole reason that i will continue to shop at DFS!
14 juli 2026
Svar från DFS Furniture - Basildon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great service providing clear explanation and options
In store Asha was great, she was patient as we went through our requirements, offered us and explained other options that were not visible in store and made the whole experience very straight forward
20 juli 2026
Svar från DFS Furniture - Basildon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Awesome service on both occasions that…
Awesome service on both occasions that we visited
Kind and very pleasant staff
20 juli 2026
Svar från DFS Furniture - Basildon
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
The lady who helped us was very helpful…
The lady who helped us was very helpful and patient as we took a long time to make our selection of colour. She helped advise us but was not pushy and let us made our own choices without any pressure.
19 juli 2026
Svar från DFS Furniture - Basildon
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Very helpful staff
Very helpful staff, angela went through alot of options with us when choosing our sofa and explained everything we needed to know. Lovely store, did not feel pressured.
18 juli 2026
Svar från DFS Furniture - Basildon
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Friendly and helpful staff
18 juli 2026
Svar från DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Welcomed as soon as we walked into the…
Welcomed as soon as we walked into the store. Left to browse but help was on hand. When ready to ask questions seen straight away. Decision made on purchase and fully explained in a lot of helpful detail. I definitely recommend. X
18 juli 2026
Svar från DFS Furniture - Basildon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very friendly,knowledgeable and…
Very friendly,knowledgeable and professional member of staff. Made us felt very relaxed and left us alone to discuss our purchase. We entered the dfs store very unsure and tired but left very happy
18 juli 2026
Svar från DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
I had a very good experience at DFS
I had a very good experience at DFS. Shezad Choudry was extremely helpful, professional, and friendly throughout the whole process. He took the time to answer all my questions and made everything easy and stress-free. His excellent customer service is a real credit to DFS. Thank you, Shezad, for all your help!
18 juli 2026
Svar från DFS Furniture - Basildon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Excellent customer service
We were made comfortable by the lady that served us. We were offered a coffee which was very good. Everything was explained to us before we actually purchased our sofa.customer service was excellent.
15 juli 2026
Svar från DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Svar från DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.