Absolute scam. Service does not work. They send a message and then need someone to open it and click a link (which no one would, of course). Even if people did, it probably would not work. This, despi... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Na próbę spróbowałem zlokalizować swój telefon mając go obok siebie. Błąd lokalizacji wynosił ponad 300 km. Ponadto Detectico pobrało w tym samym czasie 2 x opłatę za subskrypcję. Ponieważ uznałem ż... Se mer
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Right so the trial is cheap yeah but do pay attention to when it ends cos the full subscription is around £30 a month which adds up quick if youre not using it regular. I only needed it for one thing... Se mer
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Paid .71p for a 1 day trial at 9.30 pm wed 21st May, Following morning,nothing but more prompts, not happy so junsubscribed @ 7.30 am 22nd May No information ever received Notified by the bank of s... Se mer
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Företagsinformation
Skrivet av företaget
Detectico is a phone tracker that locates any phone via number or link—with consent. Also offers reverse lookup, personal info breach detection, all globally supported.
Kontaktuppgifter
1,8
Dålig
357 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Free trial BEWARE
Update: 3rd of March.
The 40 euros was taken from my account. BEWARE
Update: 25th February
Detectico.com have been in touch again 2 days ago by email to say they would take no more money from my account. There is 40 euros still pending on my account. If this 40 euros is not taken from my account I shall update this review. I hope this is nearly the end of the matter.
Original review:
I signed up for free trial on Sat 22nd February 2025 agreeing to pay the 80 + cent. I was charged over a euro. Detectico was of no help finding the phone. We found it ourselves later that day. I did not sign up for the monthly subscription but cancelled Detectico on the 22nd. My bank account has two amounts pending for ups.surf (Detectico). The first amount of just over 1 euro which I confirmed with my bank and the second amount of over 40 euros I did not confirm with Detectico or the bank. Detectico contacted me and claimed I had added all sorts of other supports. Even if I had, which I don't remember doing, I was charged nearly 42 euros
for my 24 hour free trial. How can they get away with this. A Scam
22 februari 2025
Omdöme utan inbjudan
Svar från Detectico
Dear Customer,
We’re sorry for any confusion regarding the charges. When signing up for the trial, additional services may be selected, which could lead to extra charges. The subscription renews automatically unless canceled within the trial period, as stated in our terms.
We’d be happy to review your case and clarify the charges. Please share your registered email or account details so we can assist you further.
My partner paid the initial…
My partner paid the initial subscription and has been given one month free trial..unfortunately although messages have been sent there has been no location for the number wanted..instead it tracked her mobile! Today I sat beside her while she sent a link for me to click on..i received nothing inspite of the site saying it was processed. A competitor company identified the phone in minutes.
This is disturbing.
Trying to call the helpline is a waste of time
21 februari 2025
Omdöme utan inbjudan
Svar från Detectico
Dear Brian,
We’re sorry to hear about your experience. The location tracking service works by sending a message with a unique tracking link, which the recipient needs to open for the location to be detected. If the message wasn’t received, it’s possible that the recipient’s phone settings or network provider blocked it.
We’d be happy to investigate this further and ensure the service functions as expected. Please provide your account details or the registered email so we can check your case and assist you accordingly.
Svar från Detectico
Cher Damien,
Merci de nous avoir contactés
Si vous pouviez fournir l'adresse e-mail liée à votre compte, nous serions heureux d'étudier votre cas et de vous aider avec votre abonnement.
---
Dear Damien,
Thank you for reaching out
If you could provide the email address linked to your account, we would be glad to investigate your case and help you with your subscription.
Estafadores
Estafadores. Pagué para una prueba de un día, pero ustedes se quedan con los datos de la tarjeta y acaban de debitar de mi cuenta un valor de $39.80 en dólares estadounidenses, supuestamente de una suscripción. Yo verifiqué mis datos personales; en ningún momento me suscribí. Igualmente, en las redes sociales subiré videos de la mala experiencia y estafa que realizan ustedes. Su página es una falsa creada, simulada con un algoritmo que hace creer que se está realizando el proceso. Estafadores
19 februari 2025
Omdöme utan inbjudan
Svar från Detectico
Estimado cliente:
Entendemos su frustración y lamentamos sinceramente cualquier confusión con respecto a los cargos. Al registrarse para la prueba, los detalles de la suscripción, incluida la renovación automática, se describen en los términos del servicio. Si la suscripción no se canceló antes de que finalizara la prueba, el sistema procesó automáticamente la renovación.
Estaremos encantados de analizar su caso y ayudarlo. Proporcione los detalles de su cuenta o el correo electrónico utilizado para registrarse para que podamos revisar la situación y explorar posibles soluciones.
------
Dear Customer,
We understand your frustration and sincerely regret any confusion regarding the charges. When signing up for the trial, the subscription details, including the automatic renewal, are outlined in the terms of service. If the subscription was not canceled before the trial ended, the system automatically processed the renewal.
We’d be happy to look into your case and assist you further. Please provide your account details or the email used for registration so we can review the situation and explore possible solutions.
Scam....I'm malaysia trial amount…
Scam....I'm malaysia trial amount Rm4.11 after key card detail Detectico automatic charge to my card another Rm61.82.... don't trust is scam system.
19 februari 2025
Omdöme utan inbjudan
Svar från Detectico
Dear Billy,
Thank you for reaching out and sharing your concerns. We assure you that all charges are intended to be fully transparent, and we are here to help resolve any misunderstandings. If you could provide the email address linked to your account, we would be glad to investigate your case and clarify any unexpected charges. Please reach out to our support team so we can assist further.
David The Legend
David Nill was helpful in identifying that I was charged by mistake and made sure to provide a full refund as a resolution to make up for the issue.
David, really appreciate you taking responsibility and making things right.
12 februari 2025
Omdöme utan inbjudan
Svar från Detectico
Dear Suhan,
Thank you for sharing your experience!
We’re glad to hear that our team was able to resolve the issue quickly and ensure you were taken care of. We always aim to make sure our customers are satisfied, and we appreciate your understanding. If you need any further assistance, we’re always here to help!
Detectico support
Misleading product.
Has not been able to do what it claims it does. I like many others here purchased the 1 day trial, which was advertised at a low price just under $2 which allowed me to send off several message/trackers. After waiting several hours to hear something from them I thought I'd test it out and send to my alternative number - the message was flagged as sent but never arrived, and I suspect the others sent also did not send, making the entire thing a pointless waste of cash. The product is advertised as something it is not, as to find a numbers location you must first send that number a message in the hopes they click on the link sent, which supposedly alerts the buyer. It did not work.
11 februari 2025
Omdöme utan inbjudan
Svar från Detectico
Dear Customer,
We appreciate your feedback and are sorry to hear that you had issues with the service. The way our tracking system works is that a message containing a location request link is sent to the target number, and for successful tracking, the recipient must open the link and allow location sharing. If the message was not received, it could be due to factors such as spam filters, carrier restrictions, or the recipient’s device settings blocking such messages.
If you’d like, we can review your case further—please provide your account details, and we will do our best to assist you.
Svar från Detectico
Dear Mohamed,
Thank you for reaching out and sharing your concerns. We assure you that all charges are intended to be fully transparent, and we are here to help resolve any misunderstandings. If you could provide the email address linked to your account, we would be glad to investigate your case and clarify any unexpected charges.
Please reach out to our support team so we can assist further.
UN ROBO
UN ROBO
yo pague la prueba de un día solamente un día y para estar segura revise mi suscripciones y obviamente no estaban porque jamás me suscribí, pero ustedes se quedan con los datos de tarjeta del pago de un día de prueba y en esa letra chica realizan su estaba su robo ya que en esa letra chica meten la renovación PERO NO SUSCRIPCION renovación usando mi información la cual proporcione para un pago de un día de una aplicacion que no me sirvió para nada .
quiero mi dinero
31 januari 2025
Omdöme utan inbjudan
Svar från Detectico
Estimada Marta, nuestro Gerente de Atención al Cliente ya se ha puesto en contacto con usted para ofrecerle una solución a su problema. Por favor, revise su correo electrónico. Gracias por su comprensión y cooperación.
---
Dear Marta, our Customer Care Manager has already contacted you with a solution to your problem. Please check your email. Thank you for your understanding and cooperation.
Unauthorized transaction
I was trying to locate an unknown phone number using their service. I was asked to pay a small fee less than a dollar and when the transfer was made a second web page opened and inorder to give me the data I should pay an additional 40 $
Trying to cancel the order I received another web page conforming my purchase. I have contacted them and asked them to cancel the subscription and
send me a refund. They replied to my mailbox and gave me a ticket number
7362755 . Today I have received another email asking me to confirm my email.
I confirmed my mail and was taken to the
initial reference page asking me to give the phone number I wanted to find out to restart everything over again.
How can I trust them?
5 februari 2025
Omdöme utan inbjudan
Svar från Detectico
Dear Mehmet, our Customer Care Manager has already contacted you with a solution to your problem. Please check your email. Thank you for your understanding and cooperation.
Я підписалася на пробну підписку
Я підписалася на пробну підписку, а зняли кошти за місяць, прошу повернути кошти так як мені не потрібна ця програма
5 februari 2025
Omdöme utan inbjudan
Svar från Detectico
Шановна Таїса,
Дякуємо, що звернулися до нас і поділилися своїми проблемами. Ми запевняємо вас, що всі збори мають бути повністю прозорими, і ми тут, щоб допомогти вирішити будь-які непорозуміння. Якщо ви можете надати адресу електронної пошти, пов’язану з вашим обліковим записом, ми будемо раді дослідити ваш випадок і з’ясувати будь-які несподівані витрати.
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Dear Taisa,
Thank you for reaching out and sharing your concerns. We assure you that all charges are intended to be fully transparent, and we are here to help resolve any misunderstandings. If you could provide the email address linked to your account, we would be glad to investigate your case and clarify any unexpected charges.
es una tremenda estafa
es una tremenda estafa, hacen un cobro completo por un mes sin dar aviso y el cobro no lleva el nombre del sitio. si intentas recuperar tu dinero te dicen que lo realizaran y después que falla el reenvió de dinero y que lo solucionaran rápido lo cual nunca sucede
23 december 2024
Omdöme utan inbjudan
Svar från Detectico
Estimado Ricardo, nuestro Gerente de Atención al Cliente ya se ha puesto en contacto con usted para brindarle una solución a su problema. Por favor, revise su correo electrónico. Gracias por su comprensión y cooperación.
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Dear Ricardo, our Customer Care Manager has already contacted you with a solution to your problem. Please check your email. Thank you for your understanding and cooperation.
Na een laag inschrijfbedrag ad € 1,03…
Na een laag inschrijfbedrag ad € 1,03 op 27 januari 2025 wordt er op 1 februari € 39,55 afgeschreven en op 2 februari € 57,35. Wat is dit voor een oplichtersbende.
27 januari 2025
Omdöme utan inbjudan
Svar från Detectico
Beste Jacques,
We begrijpen uw frustratie en willen u graag helpen deze kwestie op te lossen. Geef uw e-mailadres of accountgegevens zodat we uw bestelling kunnen vinden en de kosten kunnen bekijken.
Met vriendelijke groet,
-----
Dear Jacques,
We understand your frustration and would like to assist you in resolving this matter. Please provide your email address or account details so we can locate your order and review the charges.
Best regards,
I subscribed for the trial option and…
I subscribed for the trial option and after got deducted without subscribing to the monthly payment therefore I need my refund as I have not used the site for anything at all
2 februari 2025
Omdöme utan inbjudan
Svar från Detectico
DearJoshua,
We have located your account, and as we can see, a partial refund has already been provided for your order. If you have any further concerns or need additional assistance, please feel free to reach out to our support team.
Best regards,
ESTAFA
Es una página que estafa, no te pueden hacer creer que es una prueba y te llega el cobro, a mi al dia siguiente me cobraron 697 pesos, que forma tan facil de robar dinero
28 januari 2025
Omdöme utan inbjudan
Svar från Detectico
Estimado Gerardo,
Lamentamos cualquier malentendido con respecto a los cargos. El pago inicial otorga acceso a una prueba que se renueva automáticamente a menos que se cancele antes del final del período. Todos los detalles de la suscripción, incluidos los términos de renovación, se detallan durante el registro. Si necesita ayuda, comuníquese con nuestro equipo de soporte con su dirección de correo electrónico y estaremos encantados de revisar su caso.
Atentamente,
------
Dear Gerardo,
We’re sorry for any misunderstanding regarding the charges. The initial payment grants access to a trial that automatically renews unless canceled before the end of the period. All subscription details, including renewal terms, are outlined during sign-up. If you need assistance, please contact our support team with your email address, and we’ll be happy to review your case.
Best regards,
Edit: refund received after extra charge
Update 6th March: after the customer service promised 70% of the refund on 22nd or 23rd Jan, i have received it today after 45 days.
Original review:
Seems like a fraud, they mention 0.89$ as trial fee and as soon as i paid they automatically deduct 34.98$ without aby authorization.. to keep myself safe from future transactions i had to block my card permanently and apply for a new one.. this is really an awful experience
21 januari 2025
Omdöme utan inbjudan
Svar från Detectico
Dear Muhammad, our Customer Care Manager has already contacted you with a solution to your problem. Please check your email. Thank you for your understanding and cooperation.
Idée intelligente mais pas efficace
J'ai souscris pour un essai d'un jour à 0,99 USD si on fait pas d'attention on va se debiter plus. au niveau operation je n'avais aucune résultat: On demande de créer une sms et si l'autre personne l'ouvre la detection s'effectuera. probabilité de se passer trop faible. overall je ne le recommande pas.
20 januari 2025
Omdöme utan inbjudan
Svar från Detectico
Cher client,
Merci de nous avoir fait part de vos commentaires. Nous regrettons d'apprendre que notre service n'a pas répondu à vos attentes. L'essai d'une journée est conçu pour vous donner accès à nos fonctionnalités, notamment le suivi de localisation par SMS. Cependant, comme indiqué, le succès de cette méthode dépend de l'ouverture du lien envoyé par SMS par le destinataire.
Nous comprenons que cela n'a peut-être pas donné les résultats que vous espériez, et nous apprécions votre contribution dans le cadre de nos efforts pour améliorer nos services. Si vous avez d'autres questions ou préoccupations, n'hésitez pas à nous en faire part, nous sommes là pour vous aider.
Cordialement,
----
Dear Customer,
Thank you for sharing your feedback. We regret to hear that our service did not meet your expectations. The one-day trial is designed to provide access to our features, including the SMS-based location tracking. However, as noted, the success of this method depends on the recipient opening the link sent via SMS.
We understand that this may not have provided the results you were hoping for, and we value your input as we work to improve our services. If you have any further questions or concerns, please let us know—we’re here to help.
Best regards,
ESTAFA
ESTAFA
Al principio me hicieron un cobro de 800 clp que era lo que la página decía, dos días después me sacaron 49mil pesos. Necesito que me los devuelvan.
18 januari 2025
Omdöme utan inbjudan
Svar från Detectico
Estimado cliente,
Gracias por contactarnos. Entendemos su inquietud con respecto a los cargos y le pedimos disculpas por cualquier confusión ocasionada.
El cargo inicial de 800 CLP fue por la suscripción de prueba, como se indicó durante el proceso de registro. El cargo posterior de 49.000 CLP se produjo porque el período de prueba pasó a una suscripción completa, según los términos acordados en el registro.
Proporcione la dirección de correo electrónico vinculada a su cuenta para que podamos revisar su caso en detalle.
----
Dear Customer,
Thank you for contacting us. We understand your concern regarding the charges and apologize for any confusion caused.
The initial charge of 800 CLP was for the trial subscription, as indicated during the sign-up process. The subsequent charge of 49,000 CLP occurred because the trial period transitioned into a full subscription, as per the terms agreed upon at registration.
Please provide the email address linked to your account so we can review your case in detail
Arnaque
J'ai souscris pour un essai d'un jour à 0,99 USD ensuite j'ai été débité d'un autre montant de 34,98 USD et en début de soirée d'un deuxième de 49,80 USD et ce son mon autorisation.
J'ai fais une réclamation et une demande de remboursement a travers leur site sans aucune réponse .
16 januari 2025
Omdöme utan inbjudan
Svar från Detectico
Cher Saad,
Merci de nous avoir contactés. Nous vous prions de nous excuser pour tout désagrément que vous avez subi.
Pour vous aider davantage et localiser votre dossier dans notre système, pourriez-vous nous fournir l'adresse e-mail associée à votre compte ? Cela nous aidera à examiner votre dossier en détail et à nous assurer que nous répondons rapidement à vos préoccupations.
Nous attendons votre réponse avec impatience afin que nous puissions résoudre ce problème pour vous dans les plus brefs délais.
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Dear Saad,
Thank you for reaching out to us. We sincerely apologize for any inconvenience you’ve experienced.
To assist you further and locate your case in our system, could you please provide us with the email address associated with your account? This will help us review your case in detail and ensure we address your concerns promptly.
We look forward to your response so we can resolve this matter for you as soon as possible.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.