Absolute scam. Service does not work. They send a message and then need someone to open it and click a link (which no one would, of course). Even if people did, it probably would not work. This, despi... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Na próbę spróbowałem zlokalizować swój telefon mając go obok siebie. Błąd lokalizacji wynosił ponad 300 km. Ponadto Detectico pobrało w tym samym czasie 2 x opłatę za subskrypcję. Ponieważ uznałem ż... Se mer
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Right so the trial is cheap yeah but do pay attention to when it ends cos the full subscription is around £30 a month which adds up quick if youre not using it regular. I only needed it for one thing... Se mer
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Paid .71p for a 1 day trial at 9.30 pm wed 21st May, Following morning,nothing but more prompts, not happy so junsubscribed @ 7.30 am 22nd May No information ever received Notified by the bank of s... Se mer
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Företagsinformation
Skrivet av företaget
Detectico is a phone tracker that locates any phone via number or link—with consent. Also offers reverse lookup, personal info breach detection, all globally supported.
Kontaktuppgifter
1,8
Dålig
357 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Absolute disgrace how this company can…
Absolute disgrace how this company can still be operating,I’m still waiting for my refund of $74 that was unauthorised & taken from my account,they will set up pages where you think your paying $1.19 or so only to find out they take $74 without your consent,absolute scam!
4 november 2024
Omdöme utan inbjudan
Svar från Detectico
Dear Troy,
We apologize for the inconvenience this has caused you. We understand your concern regarding the unauthorized charge. To assist you further and process your refund, could you please provide the email address associated with your account? This will help us locate your transaction and resolve the issue as quickly as possible. Thank you for your cooperation.
Estoy muy molesta después de ser estafada
Estoy muy molesta después de ser estafada por ustedes, de verdad son unos estafadores necesito que me devuelvan mi dinero, ya que al utilizar la página sale error, ósea me cobran y mas encima la página no funciona?… deberías darle vergüenza
2 december 2024
Omdöme utan inbjudan
Svar från Detectico
Estimada Catalina:
Lamentamos saber de tu experiencia y comprendemos tu frustración. Para poder ayudarte y solucionar el problema, ¿podrías proporcionarnos la dirección de correo electrónico que utilizaste durante el registro? Esto nos ayudará a localizar tu cuenta e investigar el error para garantizar una solución. Gracias por tu paciencia.
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Dear Catalina,
We’re sorry to hear about your experience and understand your frustration. To assist you further and address the issue, could you please provide the email address used during your registration? This will help us locate your account and investigate the error to ensure a resolution. Thank you for your patience.
Waiting for refund
I lost a phone and accessed Detectico to solve the problem and opted for the 1 day trial, but then some offers appeared on which I pressed continue and unfortunately $17.48 was taken from my account and I am currently waiting for a refund.
30 november 2024
Omdöme utan inbjudan
Svar från Detectico
Dear Cristian, our Customer Care Manager has already contacted you with a solution to your problem. Please check your email. Thank you for your understanding and cooperation.
SON UNOS ESTAFADORES
SON UNOS ESTAFADORES
Me inscribí solo para realizar una prueba de un día, me hicieron el cobro y al cabo de unos minutos me hicieron otro cobro a mi tarjeta sin mi autorización.
Es una estafa!!!, tuve que llamar a mi banco para bloquear mi tarjeta y asegurarme que no me hagan otros cobros.
Tampoco puedes dar de baja la suscripción, que solo era por un día.
Haré la denuncia en carabineros y en el Sernac
Una vergüenza
26 november 2024
Omdöme utan inbjudan
Svar från Detectico
Estimada Francisca:
Lamentamos saber de tu experiencia. Ten en cuenta que no procesamos cargos no autorizados. Parece que puede haber habido un malentendido con respecto a los términos de prueba y suscripción. Para ayudarte más, comparte con nosotros tu correo electrónico o los últimos cuatro dígitos de tu tarjeta para que podamos localizar tu cuenta y resolver el problema. Tu satisfacción es importante para nosotros.
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Dear Francisca,
We’re sorry to hear about your experience. Please note that we do not process unauthorized charges. It appears there may have been a misunderstanding regarding the trial and subscription terms. To assist you further, please share with us your email or the last four digits of your card so we can locate your account and resolve the issue. Your satisfaction is important to us.
Me ayudo mucho Natalie Quinn
Me ayudo mucho la srta Natalie Quinn excelente servicio , me dio solución a mi caso
18 november 2024
Omdöme utan inbjudan
A scammy business conduct
I was charged $49.80 when the amount that I confirmed to pay was only $0.79.
My friend lost her phone, so I tried to look for it on this website. Initially, it asked for $0.79 for something that was seemingly a 1-time purchase, so I decided to try it. Then it moved to another screen that showed some add-ons that would cost around $50, so I tried to back out of it that there weren't an option. I ended up not even using any service from it.
Fast forward to some time after the incident, I was charged for $49.8. After some digging I found out that the initial payment was for a 1-day trial, which was not made clear at the time of payment. I contacted the customer support trying to get a refund but was declined and could only either froze the subscription or get 1 more month for free, which is not even what I want.
Recommend anyone reading this to avoid this product at all cost. You can see how bad it is from all the 1 star reviews. Ruined my entire day.
14 november 2024
Omdöme utan inbjudan
Svar från Detectico
Dear Customer,
Thank you for sharing your experience. We understand your concerns and regret the confusion caused by the subscription process. After reviewing your case, we can confirm that one of our agents has already processed a full refund to your account.
We aim to be as transparent as possible about our trial and subscription terms, and we sincerely apologize for any inconvenience this situation has caused. If you have any further questions or concerns, please don’t hesitate to contact our support team.
en ayant sans faire exprès souscrit un…
en ayant sans faire exprès souscrit un abonnement je leur est envoyé un mail à ma grande surprise réponse rapide et surtout efficace je tiens à remercier Thomas Slavsky pour ça gentillesse et ça compréhension
13 november 2024
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como se atreven a vaciarme mi cuenta…
como se atreven a vaciarme mi cuenta son muy descarados van descontando de poco en poco no caigan en esta estafa y ayuden a denunciar en googlea detectico o mierdatectico son unos ladrones
9 november 2024
Omdöme utan inbjudan
Svar från Detectico
Estimado Jaime, nuestro Gerente de Atención al Cliente ya se ha puesto en contacto con usted para brindarle una solución a su problema. Por favor, revise su correo electrónico. Gracias por su comprensión y cooperación.
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Dear Jaime, our Customer Care Manager has already contacted you with a solution to your problem. Please check your email. Thank you for your understanding and cooperation.
This app doesn't not work
This app doesn't not work
Detective ask for your credit card and be careful. Easy way to make money with people desperate to find his phone and given credit card information to them.
Look all the reviews they give then **
28 september 2024
Omdöme utan inbjudan
Svar från Detectico
Dear Jean,
Thank you for your review. We’re sorry to hear about your experience. Our service aims to help users with location-related needs, but we understand that it's crucial to feel secure about using it. We’re committed to maintaining transparency about our services and payments, and if you need assistance or have concerns regarding your charges, please contact our support team with the email associated with your account. We’re here to address any issues promptly.
Estafa
Te hacen pagar 1,4 eur y mi banco incluso me pide la autorización de compra y cuando le das a continuar Zas te cobran 39,55 sin que autorices la compra ni le des a realizar el pago. Y por supuesto no sirvió para nada. Además en la pagina no indica precios de suscripción ni cuotas...Una grandisima estafa
7 november 2024
Omdöme utan inbjudan
Svar från Detectico
Estimada Mari:
Gracias por compartir tu experiencia. Queremos aclarar que no somos una estafa y que nuestros servicios están pensados para ser totalmente transparentes. El cargo inicial por la prueba siempre se presenta de forma clara y las tarifas de suscripción posteriores se especifican en los términos al momento de registrarse.
Si has experimentado un cargo inesperado, comunícate con nuestro equipo de soporte con el correo electrónico asociado a tu cuenta para que podamos analizarlo. Estamos aquí para ayudar y asegurarnos de que todos los usuarios comprendan completamente nuestro servicio y los cargos.
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Dear Mari,
Thank you for sharing your experience. We want to clarify that we are not a scam, and our services are fully intended to be transparent. The initial charge for the trial is always clearly presented, and any ongoing subscription fees are specified in the terms when signing up.
If you've experienced an unexpected charge, please reach out to our support team with the email associated with your account so we can look into it. We are here to help and ensure all users fully understand our service and charges.
I lost my phone accidentally but money by this app
I lost my phone and I search for app, and I found detectico and this app show their charge of 1.19$ and then I pay … In next step this app show 55$to 66$ to find my phone . So that I didn’t pay but this app automatically subscribed me deduct 66.45$ from my account … And there is not refund policy…. So beware of this app.
Don’t give your card details to this application.
I think, this is fraud organisation … who despoils people
5 november 2024
Omdöme utan inbjudan
Svar från Detectico
Dear Chirag,
Thank you for reaching out. We understand your concerns and would like to investigate this matter further. Could you please provide us with the email address associated with your account? This will help us locate your account and review the charges accurately. Rest assured, we aim to assist you in resolving this as soon as possible.
U pakt geld
U pakt geld. U zorgt dat men niet kan uitschrijven, waardoor kunt blijven pakken. U reageert niet op mails, noch stuurt u 1 mail terug, noch bent u bereikbaar, noch neemt u geen telefoon op. Lijkt me echt niet legaal, gezien er steeds veranderd wordt van firmanaam ook
26 oktober 2024
Omdöme utan inbjudan
Svar från Detectico
Beste Caroline,
We begrijpen uw frustratie en bieden onze excuses aan voor het ongemak dat u hebt ondervonden. Ons doel is om ervoor te zorgen dat elke gebruiker duidelijke toegang heeft om hun abonnementen te beheren en te annuleren. Als u problemen ondervindt met dit proces, stuur ons dan het e-mailadres dat aan uw account is gekoppeld of neem rechtstreeks contact met ons op met uw transactiegegevens, zodat we u snel kunnen helpen. We zijn er om u te helpen en zullen eraan werken om dit snel op te lossen. Bedankt dat u dit onder onze aandacht hebt gebracht.
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Dear Caroline,
We understand your frustration and apologize for any inconvenience you've encountered. Our goal is to ensure that every user has clear access to manage and cancel their subscriptions. If you’re having difficulty with this process, please send us the email address associated with your account or reach out directly with your transaction details so we can assist you swiftly. We are here to help and will work to address this promptly. Thank you for bringing this to our attention.
I wish I would have read the reviews…
I wish I would have read the reviews before jumping into this Detectico thing emotionally - rather than logically. I was sceptical from the start that the App/Program would work. Getting little signs and changes in my partner and wife of 25 yrs and trying to find out - looks like I made the wrong choice, choosing this site.
WHY...? Try and make this short - "Spoke to Dan in there support team. Explain that I couldn't get my partners phone as she left the home. "No worries he says pay more {$395.88..!!!!!! AUD) get this premium crap and it works anywhere in the world without having to get the targets phone - no problem.
Even though I chose the area code for Australia - EVERY search finds people in the USA, and furthermore 90% of their findings say "SORRY SOMETHING WENT WRONG...." or "unavailable).
Basically DON'T EVEN WASTE YOUR MONEY...!!
Some things in life you can't change - people come and people go - yes easier said than done BUT THAT'S THE HARD FACT
Received a response after providing more details to Customer Support.. Basically gave me the run around telling me the product works when it doesn't - NOT the way I was enquiring BEFORE I made the purchase.
Misleading, DO NOT BOTHER WITH THIS COMPANY
4 november 2024
Omdöme utan inbjudan
Svar från Detectico
Dear Customer,
Thank you for sharing your experience with us.
We understand how important accuracy and reliability are in such a situation, and we're here to help resolve any issues you encountered. To better assist you, could you please provide us with the email address associated with your account? This will allow us to thoroughly review your case and take appropriate actions to address your concerns.
Thank you for reaching out, and we look forward to resolving this matter for you.
Son unos delincuentes
Son unos delincuentes
No se me ocurre otra calificación
Responden a las preguntas con un cinismo propio de unos sinvergüenzas
2 november 2024
Omdöme utan inbjudan
Svar från Detectico
Estimado Rommel:
Lamentamos saber de su experiencia. Para ayudarnos a investigar más a fondo, ¿podría proporcionarnos la dirección de correo electrónico asociada a su cuenta? Esto nos permitirá revisar su situación y brindarle asistencia. Gracias por su paciencia mientras trabajamos para ayudarlo.
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Dear Rommel,
We're sorry to hear about your experience. To help us look into this further, could you please provide the email address associated with your account? This will allow us to review your situation and provide support. Thank you for your patience as we work to assist you.
Attention à l'abonnement automatique qui ne prévient pas
Attention, même problème que d'autres. Payement de 1€ puis on m'a abonné contre mon autorisation pour une somme de 57€ qui a été refusé par ma banque heureusement.
(Édit : le SAV a été réactif et présent donc je remonte ma note)
2 november 2024
Omdöme utan inbjudan
Svar från Detectico
Cher client,
Merci pour votre retour ! Nous sommes heureux que notre équipe du service client ait pu vous aider à résoudre ce problème. Si vous avez besoin d'autre chose, n'hésitez pas à nous contacter.
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Dear Customer,
Thank you for your feedback! We're glad our customer service team was able to assist you with this issue. If there’s anything else you need, please don’t hesitate to reach out.
Such a scam!
My husband lost his phone and signed up to the service for the free trial - didn't use it as found his phone in the interim. Tried to cancel subscription the same day but the password sent did not work so couldn't log in. When he contacted customer support they just sent in the unsubscribe details BASED ON LOGGING IN! Which he couldn't do in the first place! So frustrating and now the free trial period is over and we have been charged and STILL can't cancel! This is such a scam - not happy.
25 oktober 2024
Omdöme utan inbjudan
Svar från Detectico
Dear Caroline,
Thank you for reaching out. We understand how frustrating it is when login issues prevent timely cancellations. Please provide the email address linked to the account so we can locate it and help resolve this for you. If needed, we can also assist you with cancellation directly from our side to ensure no further charges. We apologize for the inconvenience and are here to support you through this.
Una real estafa
Me pasó lo que a muchas personas aquí, el pago por el periodo de prueba era de 887clp y automaticamente se hizo otro cobro por 8.890 cpl que yo no autoricé, en el detalle de mi pago aparecen solo los 887clp y del otro pago nada, me siento estafada, he enviado innumerables correos al servicio al cliente de esta basura y no recibo ninguna respuesta, es pesimo, lo contraté por que decía que habia encontrado mi telefono con calle y dirección exacta y eso nunca fue así. Al menos agradezco que fueron 8.980 y no los 40.000 de los que hablan otras personas
28 oktober 2024
Omdöme utan inbjudan
Svar från Detectico
Estimada Valentina:
Gracias por compartir tu experiencia. Estamos aquí para ayudarte a resolver esta situación. Para investigar los cargos y asegurarnos de que todo se cancele correctamente, ¿podrías proporcionarnos la dirección de correo electrónico asociada a tu cuenta?
Nuestro objetivo es abordar tus inquietudes con prontitud y agradecemos tu paciencia mientras solucionamos este problema.
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Dear Valentina,
Thank you for sharing your experience. We’re here to help resolve this situation for you. To investigate the charges and make sure everything is properly canceled, could you please provide the email address associated with your account?
Our goal is to address your concerns promptly, and we appreciate your patience as we work through this.
Cancele una suscripción por tres días y…
Cancele una suscripción por tres días y me cobraron fuera de ese valor otros 40000 mil pesos, habiendo cancelado a tiempo, no les recomiendo esta página ni la app, no sirven sino para tres cosas para nada,nada,nada le roban su dinero
17 oktober 2024
Omdöme utan inbjudan
Svar från Detectico
Estimado Xavi, nuestro Gerente de Atención al Cliente ya se ha puesto en contacto contigo con una solución a tu problema. Por favor, revisa tu correo electrónico. Gracias por tu comprensión y colaboración.
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Dear Xavi, our Customer Care Manager has already contacted you with a solution to your problem. Please check your email. Thank you for your understanding and cooperation.
nothing is bad about it in perticular…
nothing is bad about it in perticular actually it just that when i saw it online i thought it was something they could do without alerting them or anything my girlfriend has been cheating on me for the past few days i wanted to know if it is possible to track people with just the phone number and i searched on google and it popped up along side the eyez or whatever it is reallly called so i paid into that one then it linked me to you for number tracking and stuff and my girlfriend is really smart she knows how to cover her tracks and knows she dont got to click unknown links so i gave up on it because it couldnt do what i wanted and i canceled my subcription so far the site is good but needs alot of upgrade i mean i could do all this myself with just SS7 but that will require me going back to get the tools neccesary for that so it pretty much messed up i had to cancel this subcription and ask for refund same with the ezye site but they havent replied me yet so am kinda pissed off really
20 oktober 2024
Omdöme utan inbjudan
Svar från Detectico
Dear Loki,
Thank you for sharing your experience. We understand that you were looking for a tracking solution, and while our service does require the recipient to click on a link for the location to be revealed, this is for security and privacy reasons. We appreciate your feedback on improvements, as we’re always working to refine our services.
Please reach out with your email so we can confirm your cancellation and check on the refund status to ensure everything is resolved.
Not quite a scam but MISLEADING and lots of RED flags!
It's not a scam, exactly, but it is VERY, VERY, MISLEADING and there are lots of RED flags!
In the Terms of Use it says:
“An SMS is then sent to the Recipient… The Recipient is then free to accept or refuse this request..."
In the FAQ it says:
“…person on the receiving end of the text taps the link in your message, it’ll reveal their location…”
So, it will only work if someone has the phone and accepts the request. Hmmm, I can’t see how that works for a lost phone. RED flag 1!
The photo of the mobile phone on the web site clearly shows the SMS message with a request to click a link. Geez, does anyone trust an unsolicited link sent to them in an SMS these days? People will see this as a phishing scam and delete the message. So, it’s a VERY UNRELIABLE and UNSOPHISTICATED method to track a phone. RED flag 2!
I then read the reviews. They fall into two clear ratings: 1 star and 5 stars, with nothing in between. The '5 star' ratings are repetitive and recycle the same, very simple, one liner sentiments. I think in an attempt to offset the huge number of '1 star' reviews. Red FLAG 3!
The reviews of using the service for lost phones are misleading, based on the ToU and FAQs on the vendor site. Red FLAG 4!
The reviews on the vendor web site are all 5 star. This does not reflect the more ‘real world’ reviews on independent sites. RED flag 5!
My advice - Read the FAQs, the Terms of Use and the honest public reviews before making a decision. Too many RED flags for me, I decided to stay clear.
16 oktober 2024
Omdöme utan inbjudan
Svar från Detectico
Dear Jason,
We appreciate the feedback and understand that our service may not be the right fit for every situation.
We hope that clarifying the nature of the service helps provide a better understanding, and we're always here to answer any further questions you may have.
Thanks again for taking the time to share your perspective!
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