Derails Omdömen 486

I've used Derails a few times. Delivery is usually pretty quick at the free standard, at just a few days.

They followed up one of my orders to make sure it had been delivered, and my most recent order got stuck with Royal Mail. I have just expected that the delay was just RM slowness, but they proactively got in contact with RM and me to let me know and get things moving.

Definitely a supplier that cares about their customers.

Have purchased many items from the folk at Derails. What sets them apart, in my view, is the personal touch when dealing with them, like the written messages, thanking me for my service.
Nothing is too much bother for them, especially when I have accidently double ordered an item.

Ordered from derails a couple of weeks ago, service was amazing. Since then I have placed more orders. Delivery time is fantastic, prices are really good and communication and ease of ordering amazing. Derails have become my first port of call for my model railway needs. Many many thanks. Bob

Easy to navigate website, very competitive prices on their models, also delivered with care. Highly recommend a look through their site.

Absolute top shop service is 1st class, delivery always very quick.and best of all the staff give a friendly service.
Good carriage price [ over £20 free].
Can very highly recommend.

Stumbled across Derails a few months ago and have now purchased from them on a number of occasions. I thoroughly recommend giving them a try if you haven't already done so. Competitive pricing, sensible postage costs (free over £20 I think) and items are always well packaged with super quick delivery.
They have become my first stop when I'm looking to buy.

Recently purchased a Roundhouse Millie, Dans advice and helpful knowledge made purchasing my first live steam locomotive a positive experience. Advice on the various upgrades at the point of order also allowed me to have these fitted at Roundhouse. Customer feedback was excellent throughout the process. Thanks again Andrew

Excellent service again from Derails, very fast delivery and the goods arrived very well packaged.
Would highly recommend this business as their prices are competitive and the products excellent.

We have used Derails many times since we found them and every time they are helpful and orders of in stock items sent out quickly, well packed and every loco checked. Prices are good and orders over £20 are post free, check web site for details. Give them a try you will be pleased you did as we certainly are.

This was the first time that I have used Derails. Communication and delivery was very good.

This is my "go-to" model shop. They are always helpful, informed and ready to go "above and beyond" to help. They have good stock levels and great pricing. Plus there is a rewards points scheme too. All my orders have arrived very quickly and postage is free too (On orders over £20). My latest order arrived next day with surprise gift included. What fantastic service. Thanks Dan and team.
A family-run business that I highly recommend.

Recently encountered poor Q running with an AC Pannier.I tried to adjust the pick ups by taking the keeper plate off but could not reassemble.Contacted Dan and staff and the response was quite superb. I enjoyed free return coupled with adjustment of pick ups,cleaning of drivers to get rid of excess lubrication etc .Result runs perfectly thanks to the Derails after sales support/customer care.
Couple that with competetive pricing and you have the best of everything--Thank you and well done Derails

This is now my third order with Derails. Once again a very simple and easy transaction. Well informed of my order from start to finish and order received within two days by Royal Mail delivery free of charge. Prices very competitive and order was well packaged for delivery. This company is thoroughly recommended.

I have made a number of orders with Derails and have been extremely pleased with the service and products.
I have also visited their shop and have received a lot of help from their staff about things I had little knowledge off being a bit of a novice still when it comes to model railways

Fast, Free delivery. Updated all the way via email.

A great family firm run by enthusiasts. Very good customer service on the telephone.
Postal orders well packed and promptly despatched.
Very happy to have found them.

I rang Derails with both a technical question and an order. So much patience and assistance with both parts. I will defiantly use them again and have no hesitation giving a 5* rating. Oh yes, the order was very small but it made no difference.

I have used this company for quite a while now. In all my dealings with them, I cannot fault them at all. Always, very helpful when I have needed to contact them either by email or phone. I will continue to use them in the future.

What a great retailer Drails are, I phoned them to check that a particular I wanted was available, the person I spoke to was very friendly and polite and assured me that the item I was after was available, my order reached me in full working order and was packaged extremely well and to top it off a small packet of biscuits were also sent, I’d just like to say it was an excellent overall experience, many thanks to the Drails team and I will be shopping with them again and very soon.

2nd order from the guys at Derails and have to say the experience is a really good one - easy online ordering with excellent communication and dispatching.
This is becoming my go-to supplier when my local store does not have the stock.
The only improvement for me personally would be the facility for Apple Pay, other than that a great company.