Deluxe Security Bottom Blank Laser Check Omdömen

Verifierat

I’m giving Deluxe one star because I’m trying to get their attention and get this resolved. When I was reordering checks, a Google search led me to what appeared to be the correct check format on Deluxe’s website. I went through the ordering process and placed the order. I thought it was strange that the site never asked me for the bank account information, address, or other details that needed to be printed on the checks before I completed payment. After I paid, the system indicated that the checks would be shipped blank, with no printed information at all. That was not what I wanted. It appears the Google search result directed me to a part of Deluxe’s website that allowed me to order the check format but did not give me the ability to enter the required printed check information. I called Deluxe and spoke with an associate, who confirmed that the order was canceled and that I was free to place a different order for checks where I could enter the correct information. Despite being told and guaranteed that the order had been canceled and that I would not be charged, Deluxe still charged me and shipped the original set of blank checks that I did not want. I would like to return the checks and receive a full refund. I did everything I was supposed to do, contacted Deluxe immediately, and was told the issue was resolved. I should not have been charged or shipped checks after being told the order was canceled.