Not a great experience. I ordered some felt wall panels in the same size and colour as I’d ordered last year, and did a bigger order this time. Opened them and realised the shade of green was complete... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great service from Marco. Helped guide me through adhesives and quantities and went out of his to check with technical how the glue sets, hard or soft. Prices were really competative. Well reccomme... Se mer
Good price, reasonably quick delivery. Kept updated on delivery status. There was a slight issue with damaged parts that was rectified after I chased it up. Note to future buyers check your deliv... Se mer
To be honest I was not entirely sure about buying skirting boards made out of plastics but will admit it looks great when it’s fitted especially with the LED light strip that I added to it. Will load... Se mer
Företagsinformation
Skrivet av företaget
Decormania.co.uk is your trusted UK source for high-quality, stylish home decor at affordable prices. Our extensive range includes everything from wall art and lighting to furniture and accessories, designed to suit every taste and budget. With a strong focus on customer satisfaction, we offer personalized service to help you create your dream home. Share your experiences on Trust Pilot and help us enhance our services. Visit us today and discover the difference in quality and style at Decormania.co.uk choose from many 3D wall panels, ceiling decors and acoustic panels. We offer products made of many different materials like wood, fabric, concrete, gypsum, polyurethane, etc. We offer standard and also bespoke products for variety use. Contact our sales support!
Kontaktuppgifter
158 Uxbridge Road, West Ealing, W13 8SB, London, Storbritannien
- 02036084244
- sales@decormania.co.uk
- www.decormania.co.uk
3,4
Medel
23 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Brilliant products and delivered before…
Brilliant products and delivered before stated.
11 februari 2022
Svar från Decormania UK
Thank you for your feedback!
Buyer BEWARE
Buyer BEWARE Decormania are the worst company I have dealt with.
January 2021 we ordered a supply of Diamond Panels & were told that there would be a 3 Week delivery.
We received only 2 of the 3 parcels sent. The other parcel did not arrive until 3 Months later!
The parcel was lost at customs. Decormania said they would make some more & get them delivered ASAP but they never did, despite me chasing them at least 4 times a week for updates.
It got to the stage where the project was cancelled and the contractors used to fit the panels were cancelled.
At this point Decormania stated that they would not issue a refund & would not collect the unused panels, despite the order still not being fulfilled. We were in a position where we had paid £1k for panels that could not be used & Decormania refusing to refund.
Decormania were making no effort to replace the lost panels and had no interest in the impact this was having on us & the project.
When the lost parcel finally arrived 3 Months Later, the box was in a terrible condition, very badly torn, the panels inside were in disarray & this resulted in 8 panels being damaged.
At this point, Decormania only offered a refund on the 8 damaged panels. Still leaving us without enough tiles for the cancelled project. They said they were prepared to despatch another 8 tiles but they could not guarantee that these would not take another 3 months to deliver!!!!
Utter atrocious customer service. We are now in a position with a cancelled project, 8 damaged tiles and £1k down in our pockets.
16 april 2021
Omdöme utan inbjudan
Svar från Decormania UK
Dear Jessica Banks,
I hope you are very happy now receiving full refund and all gods at free of charge. You have reviewed all funds back when you have claimed your falsely claimed chargeback and you still didn't dispatch the goods worth of 1000GBP.
Firstly we have exchanged many emails between our staff and yourself, we have also informed you at every stage that products are made to order and also we had delays with products being shipped to UK after the Brexit. UK borders where not processing all parcels at UK border due to post Brexit situation from 01.January until March 2021 - which obviously wasn't our fault. You demanded to send replacement 8 panels in 10 days - when standard waiting time for this bespoke product is 2-3 weeks plus 1 week delivery to UK. You have refused to send goods back, you have refused our Terms and Conditions and also every possible option we have proposed.
I have to admit communication with you was our worst experience ever, you were rude shouting at our members of staff blaming us for BREXIT. You called us idiots and stupid people in your emails. We have tried to help you at every stage but you preferred to leave bad reviews with your friend. I hope you like free products and I wish you all the best. kindest regards Marco Tamborini Sales Team Decormania UK.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.