Deals 4 Parts Omdömen 12

Svar från Deals 4 Parts

Uppdaterad 11 maj 2026

Hello Brad,

We are sorry to hear about the frustration regarding your repair and the urgency of getting your laundry back in service. We understand how stressful a broken appliance can be for a family.

To clarify for our customers, we take our "OEM" (Original Equipment Manufacturer) guarantee very seriously. We would appreciate the opportunity to verify the part numbers with you, as we only source parts directly from the manufacturer.

Additionally, as an online retailer, our defective claim policy are in place to ensure all parts are properly verified once they leave our fulfillment center. We have noted your feedback regarding the shipping costs associated with these procedures.

Best,
Kim

Svar från Deals 4 Parts

Uppdaterad 11 maj 2026

Hello Jeremy,

We sincerely apologize for the frustration caused by this discontinued part and the delay in seeing your funds. We completely understand how a month-long wait for your money to return can be frustrating.

To provide some clarity: once a part is flagged as discontinued by the manufacturer, our system triggers a refund immediately. We can confirm that the $152.98 was released from our account on March 13th. However, because every bank has different processing times—and occasionally merchant processors experience delays—the funds can sometimes take longer to appear on your statement than we would like.

Since you have already initiated a dispute with your credit card company, your bank will now handle the final step of pulling those funds back into your account. We have provided all necessary documentation to the processors to ensure this is cleared as quickly as possible.

We appreciate your patience during this transition and regret that the manufacturer's stock status impacted your experience with us.

Best regards,
Kim

Svar från Deals 4 Parts

11 maj 2026

Hello Carol,

We sincerely apologize for the inconvenience you experienced with your order. We would like to provide some context on why the shipment proceeded despite your cancellation request.

To ensure our customers receive their repairs as quickly as possible, we utilize an automated fulfillment system. Once an order is placed on our website, it is processed, picked, and handled almost immediately by our warehouse team to ensure maximum shipping efficiency. Because of this high-speed automation, orders are often already on a moving truck before a cancellation request can be manually intercepted the following day.

Should you need further assistance from us, please do not hesitate to reach out to us at customerservice@deals4parts.com or call us 866-995-9797.

Best regards,
Kim

Svar från Deals 4 Parts

11 maj 2026

Hi Susan,

We are sorry to hear that the drawer you received did not fit as expected and that the packaging was not in the condition we strive for.

To ensure our customers get the right part the first time, we always recommend verifying the part number through a specific technical diagram of the refrigerator model, as manufacturers often make slight variations within the same series. We would be happy to have one of our technicians double-check your model and the part received to see if there was a cross-reference error.

Regarding the return shipping: while our standard policy does not cover return freight for fitment issues, we do take packaging concerns very seriously. Please reach out to us at customerservice@deals4parts.com or 866-995-9797 with photos of the box and your refrigerator's model number. We would like to investigate the shipping condition and see how we can assist you in finding the correct replacement to get your fridge back in working order.

Best regards,
Kim

Svar från Deals 4 Parts

11 maj 2026

Hello Peter,

We are sorry to hear that the part you received is not functioning as expected. We want to assure you and all our customers that Deals 4 Parts is a fully legitimate, authorized dealer of genuine parts, and we absolutely stand behind the products we sell.

Regarding your replacement: when a part is reported as defective, we follow a standard manufacturer-claim protocol. While we do not charge for the replacement part itself under warranty, our policy for shipping and taxes covers the logistical costs of the new transit and the verification process required by the distributor. This ensures that every replacement part is tracked, insured, and verified as brand new.

We would like to review your specific case to ensure no errors were made in the handling of your claim. Please contact our management team directly at 866-995-97972 or customerservice@deals4parts.com with your order number. We are committed to taking responsibility and working with you to find a solution that gets your appliance running again.

Best,
Kim

Svar från Deals 4 Parts

11 maj 2026

Dear Ayberk,

Thank you for your feedback. While we regret that we couldn't get these parts to you as quickly as planned, we are glad we were able to process your full refund immediately upon request.

To provide some context: the "available" status on our site reflects our standard inventory, but because we supply high-demand parts across multiple platforms, a manufacturer backorder can occasionally occur between sync cycles. We appreciate your patience during those 6 days while we coordinated with our suppliers to verify a timeline for you.

At Deals 4 Parts, we pride ourselves on transparency, when a part is delayed and a customer prefers not to wait, we respect that choice and ensure the refund is handled promptly and without hassle. We hope to have the opportunity to serve you again with a more seamless fulfillment in the future.

Best,
Kim

Svar från Deals 4 Parts

3 okt. 2025

Thank you so much for a positive feedback and your business!