Dealerloyaltyprotection Omdömen 

Contacting this company is like passing a kidney stone. Getting answers is worse. I had to provide 16 separate documents to them so they could process my claim. After jumping through those hoops, I had to wait five weeks for their underwriters to review everything. They never contacted me with an answer, the lien holder of my totaled vehicle told me the analysis had been completed and I needed to talk to them about payment. After several attempts I finally got to talk with someone who informed me that because I had some deferred payments - which I had negotiated with the lien holder - the amounts of those payments IN TOTAL was being deducted from the gap claim amount along with the last payment I did not make because I was waiting on the gap insurance and therefore there would be no payment. TOTAL SCAM!

Avoid Dealer Loyalty Protection Inc.
My experience with this company has been extremely disappointing. After my car was totaled just 8 months after purchase, they refused to cover the $3,000+ balance that my auto insurance did not pay. Their reasoning was that my insurance company “devalued” my car, which left me stuck with the difference.

This is exactly what gap insurance is supposed to protect against, yet they denied the claim and made the process a nightmare to deal with. I strongly advise others not to use this company. Save yourself the stress and look elsewhere for gap coverage.

Rich Griffin was the best!

He helped me with my first claim, i have a tesla and i was having issues getting tesla to communicate but Rich helped me push through it and got the claim finished up and approved within the hour! due to tesla being unable to take my card i do have do a reimbursement but they are helping along the way!

My experience overall with Dealer Loyalty Protection on my first Intellidrive contract coverage claim came out quite positive. The initial submission from my repair facility was rejected, which I could actually understand given the confusing way the repair facility formatted the estimate. DLP listened calmly and professionally to my clarification and changed their initial rejection to covered. We disagreed on the final labor allowed for the repair, and once again DLP was willing to talk and come to a fair claim reimbursement. Even when we were disagreeing, Ryan and Matt were calm, professional and helpful.

Andrew is five star professional

She took the time to read all the info, and asked good questions. I believe she understood the major situation. (Which was no communication for about 2 months)
She also got to the issue of my concern with the value of the car changing and not following the contracts on definition.
Prior reps all put me on hold or sent me to another ext. which went to voicemail and no one ever returned a call or email.
I hope the follow up is as good as the first time. Thanks Allie

Bought the top protection with the jeep out the dealership that covers everything even the 4x4 and the lift kit.. transmission blows out a year later, and 30 calls later with atleast 20 min hold time each call they deny my coverage due to oversize tires, dealer sold me the jeep like that, you guys agreed to cover it when i got it and now there sending me to call corp office, they say there going to move forward with it.. call them again 3 days later and there saying i have to call someone else, this thing is stupid im sueing.

Absolutely do not waste your money do not depend of loyalty name do not depend of any of this promise on that paper this company is nonsense for coverage and give you run around to you give up don't waste your money

RUN, RUN, RUN, away from this company!! No way are all the 5 star ratings on trustpilot for this company real!!They have to be Ai created!!I Bought a so called Superior 75 plan where they pay 75% and I pay the 25% of balance. Never bought a warranty plan before this. Since I have a 2013, I thought it would be a good idea to get it. Paid for 2 years plus on this plan, finally in October 24 my car stopped, and I was glad that I had this plan, or so I thought I was glad until I had to call them. The dealer where my car was had to call them, they told my dealer of what needed to be sent to them, he sent everything they requested to have them authorize before doing repairs. After dealer calling a few times and got no response, I had to call them to put a little fire under their butts, to respond to the dealer, finally after a few weeks they did respond, and gave authorization for repairs. There is a lot of garbage that transpired between the authorization time and the actual payment time, but that means I would have to write a 500 page book!! This review is already going to be long enough. So fast forward to now my car is repaired and the dealer sends in the invoice for the Authorized repairs, 3 weeks later still no contact, no phone calls, emails, or anything else from the warranty co. Dealer calls me, and here is where all the crap starts to happen, I speak to customer service, they say they don't have all info they need to process claim. Ok, so why hasn't anyone called dealer to inform them of this? They guy I spoke to doesn't know! Can you find out why please, is what I asked him. Puts me on hold for 7 min. then comes back with no answer, but informs me of what was missing from the info, so the claim can be paid! Another week passes, no contact, I call again, of course they still haven't received everything they still need, Customer Service is full of many untrained people that don't know much of anything, except to read notes, they do a great job of MISREPRESENTING dealer loyalty protection!! They make this company look like it is being run by a bunch of know nothing, non caring, right hand not knowing what the left hand is doing, dumb idiots!! I complained to a Super/Christian, let him know that his cust/serv reps make the company look horrible, and that they need to be retrained in how to speak, and how to treat a customer! He didn't have much to say about that though. No apologies, no nothing, just wanted to know what I needed. Told him that the dealer was waiting for payment. He said that I had to pay the dealer up front, not only what the warranty co. owed them, but that I also had to pay them my 25% that I owed them!! I said what?! It was a total of $11K!! No one told me I had to pay everything up front before this co. would even reimburse!! I told him the card that was mailed to me says very clearly on the back that "All authorized repairs will be paid by the contract administrator with a Corporate Card"!! He doesn't know anything about that card, or ever heard of it! WHAT? I was so done by this time!! Ok so I am trying to cut this review short, but it is almost impossible with all they did to me. I spoke to 5 different reps, none were very helpful with what I needed help with,when I called with in a months time! asked one of the reps for the owner name, and number, the dumbass told me to look it up on google!!This just proved my point about them! So I pay the dealer the 75% that the warranty co. is suppose to pay. Then we wait for the reimbursement for about 2 1/2 weeks, and nothing! So I call them again, where's the reimbursment? Then at that time is when they tell me, I have to pay them my 25% also! Another $5600 before they will even consider reimbursement! Are you serious?! I prayed for a miracle, and it came within a weeks time, and I was able to pay that too!. So the dealer sends both receipts via email to claims dept. showing that everything had been paid! They don't hear from the warranty co. for 2 more weeks! OMG!! I end up having to make a12th call to them, to see why there has been no reimbursement? The jerk on the other side of the phone says to me, that I have to pay my portion? I tell him, I already did. I tell him the dealer sent the 2 receipts via email. So now they want me to show proof that I paid the dealer everything I was suppose to pay! WELL, how much more proof do you assanines need besides 2 receipts that have my name on them, and the logo of CC, and paid to dealer?! What more could they possibly need?I have to explain everything to the moron I was speaking to, so he could understand that I paid for everything already! So I ended up sending the same picture of both receipts from the dealer, showing that I paid! WOW, just don't know how this com. is still in business!! It's been 3 more weeks since I sent them the email, and I had to call today again, to see if check was sent? As of 6/11 IT HASN'T BEEN SENT OUT! Wish i could give a -10 star rate!!

Between customer service (Zach to be specific) and the process of how to file a claim and complete all tasks quickly and efficiently to have it completed…I can’t tell you how happy I am of Dealer Loyalty Protection. I would recommend this company 3 times over if I could.

I can’t tell you how much I loved the experience I had with Dealer Loyalty Protection. Between the great customer service and easy process, it made a nightmare into a pleasant experience. Great people like Jack and Emma were able to help me through everything I needed. Thank you DLP!

I had an excellent experience with Jeff regarding my Mechanical claim. The Communication, Patience & Knowledge that jeff showed made the process alot easier.
Would highly recommend using this company

I had an excellent experience with James regarding my GAP claim. He was incredibly knowledgeable, attentive, and patient throughout the entire process. He took the time to clearly explain all the details and answered all my questions with professionalism and kindness. His proactive communication and willingness to go above and beyond made a stressful situation much easier to handle. I truly appreciate his dedication and outstanding customer service. I would highly recommend James, he is not just a home run… He is a Grand Slam!

James went above and beyond in helping me with my policy. He was able to either answer or point me in the right direction regarding my questions. He was very knowledgeable with my Gap insurance policy and informed me on which documents in needed to fill out. Couldn’t recommend this company anymore especially with the customer service that James has displayed.

21 weeks after submitting my claim I settled for less than I was entitled to. Unless you have unlimited patience don't do it. My advice is this, if you have a claim make sure you are up to date on your car loan, don't make any payments on your loan until the insurance company has made their payment regardless of the date of loss. At that time request a payment history from your loan company because that is the beginning number they will use for the claim. Then they will start deducting fees for GAP refund, cancellation fee, condition adjustment, prepaid finance charge, and interest after date of loss. I had a loss on 11/3/2024 and just today 5/14/2025 I signed the settlement agreement. My loan balance after insurance was $4001.16 - I made a Nov 27 loan payment (after the date of loss) which dropped the balance down to $3416.30 (this is the number they used) then they deducted "original GAP refund" for $133.52, "cancellation fee" of $50, "condition adjustment" of $775.90, "prepaid finance charge" of $199.00, and "interest after date of loss" of $106.32. SO, $4001.16 loan balance they paid $2151.56. If you need proof feel free to email me at chris at myner dot com and I will gladly share info

James was really great to work with and made my experience calling much easier! He answered all my questions clearly and left me with no concerns or confusion about my policy. Thanks James!!

James was such a great help! He answered all my questions and concerns about the policy. Helped guide me in the right direction with the claim based off the service contract claim. I had such a great experience working with james.

What an experience this was! In the dark about everything regarding the claims process and what to do next regarding my vehicles policy.
From the moment i called to the moment my claim was completed Jack was an absolute stud and very helpful throughout everything. Cant recommend this company enough! Its the people like Jack that make a disaster into a great experience. Thank you Jack & Dealer Loyalty Protection!

Josh was a great consultant on everything for my Gap Insurance needs. He was super nice and extremely knowledgeable. All of my questions were answered and I felt at ease. I wish every company had someone as lovely as Josh was!

My experience was amazing. Scott has great customer service and answered every question and concerned I had regarding the policy. He showed me exactly were to go to locate all documents i need to complete for my claims that were directed toward my Gap policy.
Really Cant recommend this company anymore especially with People like Scott.