Day Lewis Pharmacy Omdömen 

I visited Day Lewis Pharmacy St Austell on 27/01/26. I found the staff outstanding. Fast , efficient , professional and empathetic. In all honesty, this pharmacy was the best I’ve ever visited.
Beautifully light, fresh, clean and most importantly well stocked. I also found that the marvellous staff manager Sue and Pharmacist Steve running Day Lewis pharmacy were very welcoming, open, caring & altruistic. Such a refreshing change. A five star experience. 10/10 Mrs P Jones.

I don't really write reviews but I wanted to take the time to praise the staff at the Bradford on Avon Pharmacy.They are always very helpful and help you solve any problems with your medications.This was not always the case but the team at the moment is welcoming, always smile and go out of their way to help you.

As always, I ordered my 4 prescription items in good time, and they should have been delivered on a Wednesday.

On the usual delivery day I was actually outside the local store on another errand, and thought I had better rush home to be there when the delivery came. I was rather surprised when it did not come so I telephoned the store at 3:15pm. As is sadly my regular experience (and has been the subject of a prior complaint which has obviously fallen on deaf ears), my call was answered with a curt ansafone message which advised me that (obviously) nobody could answer my call, please try later, and then just terminated the call.

So I phoned again the following day, and thankfully someone was able to answer the call. They confirmed that they had my prescription and that it indeed should have been delivered the day before, and they were as baffled as I was why it had not been.

They asked me to hold while they tried to find out why the items had not been delivered, and when they returned to the phone call, they didn’t actually confirm why I had been singled out for this special treatment. They asked me if someone could go into the store to collect it! I told them it would be difficult and that I would be at home the following day if they wanted to deliver then. They said that it wouldn’t be convenient for the delivery round following day!

It’s worth noting that it wasn’t actually convenient for me to rush home for a delivery that was never going to come, and it wasn’t convenient for me that the delivery never showed up while I waited in for it, and it wasn’t convenient for me that nobody was able to answer my phone call, and it was not convenient for me to have to go back into town, to where I was the day before, to collect items that should have been delivered. Nor was it convenient for me to have to write a complaint about the matter, on top of having to spend an hour fixing their mess up! The fact is, I was literally outside the store on the delivery day, and had anyone had the courtesy to let me know that the pharmacy was not going to bother with my delivery then I could have picked it up then. The fact is, that even when I phoned them, the pharmacy were clearly clueless that they had failed to deliver a regular prescription that should have gone out for delivery the day before, and that it was still sat there. This would appear to be an extremely flawed system, and it’s really not reasonable that the onus has been put on me to collect items that I shouldn’t have to because the pharmacies system is clearly inadequate. The pharmacy royally messed up, and the pharmacy really ought to have taken responsibility for the failure, and not pass the buck on to me.

I am currently unemployed, and frankly penniless, so why does Day Lewis think it acceptable for the pharmacy to glibly suggest I make an 8 mile round trip so that I might have the medication that I won’t be able to sleep without?

It is now a week since I wrote a complaint to Day Lewis. When it was first sent, I received an email that claimed they would do their best to respond within 24 hours, but instead, I had heard nothing further a week later. I sent the email again on day six, and received the same lying email, claiming they aim to respond in a timely manner, when clearly they do not give a damn. I also copied the email into their CEO, which made no difference at all. Clearly, the abject negligence, and ignorance, is cultural and flows down from the top.

The extremely poor reviews on here, which I note remain unanswered, and evidently also ignored, strongly suggest an organisation that is unwell, and one that will likely expire if not treated.

Extremely frustrating service. This is the second time I’ve waited over a week to be told my medication is ready, 10 days and counting.
If you’re going to ask for contact details, at least use them. This level of communication is unacceptable, especially when it comes to prescriptions.

Went in to claim a prescription but when I pulled it out of my pocket it was addressed to boots in ventnor instead. So I put in my pocket and.left the shop. Only to be called back from outside by a worker called Charlotte in there who straight out said on I've stolen something, and bareing in mind I didn't pick no products up at all in their store as I was just trying to hand in a prescription. This was in front of customers, and beyond embarrassing. I proceeded anyway to empty all my pockets because in her words she witnessed me.putting there in there. There apologies are not enough, Charlotte is being rude and where's the daily face of a female dog. One of them ones. Absolutely disgusting behaviour. Made up a lie, again in her words she see me put the shops items in my pockets. I would not go there nor recommend there services to anyone

I have left Bradford on Avon laissez-faire "health" practice & Day Lewis Chemist at risk of fraud in a NHS geographic monopoly area due to incompetence, insulting attitude, and covering up over-ordering and common mistakes. I would like to hear from anyone with similar opinions to encourage competition to relocate to BoA to help my friends; the population.

The interior of this branch was redesigned some years ago by a total incompetent. Plenty of spare room for the pharmacists to work in at the back, no room for customers at the front, queuing 4 - 7 deep for one checkout. After a 15-30 minute wait, one is finally served by a curt salesperson.

The Waterlooville branch always provides excellent service. All the staff are friendly, helpful and efficient.

Went to DayLewis Riverhead today for a pre booked NHS Flu jab. When I arrived they asked what age range I was. They then said they had run out. They went on to say that they had a lot of “walk ins”. I emphasised that it was a timed prebooked by the NHS with an official form that was sent to Day Lewis. I’m not very happy. Do they get more money for “walk ins”. I will be avoiding this pharmacy in future.

Picked up my perception today and when checked at home the day 7/2026 when they should be 2 years , after calling then and returning to see them , they was rude and very unhelpful just repeating over and over again well that all we have and you'll have to get a repeat perception in 7 months , No customer service or compassion, very rude and unhelpful staff , I'll not be using them again ( south kirkby) or any other of there chemist . There happy to put people's life in danger as I need to carry eipens with me at all times ,that are in date .

Staff are always helpful,my medication is always ready to be picked up on time and correct ,and also I’ve never had to que ,very efficient service.

Today 4th December l got my delivery but one of my Lantus Insulin was missing l have been trying to call them since 1pm but they have put it on answer machine saying they busy, why are they not getting important medicines done right l need this insulin

What awful staff today.
I called asking about the flu jab and was told it's available Mon to Fri until 6pm, in a rude, snappy tone.I couldn't get there until 5.30pm today, as I walked in the door the grey haired woman made a comment to 2 other staff. The woman was rude miserable and made me feel uncomfortable for asking for the jab, I'd explained I called earlier to check times etc. The pharmacist was ignorant and unfriendly. Never in my life have I experienced such unprofessional, unhelpful staff in a pharmacy and especially after my first visit a couple of weeks ago when I asked for advice and the pharmacist that day couldn't have been more helpful. I think they all need to learn from him.

Would be less if possible! The Pharmacist Azadeh Azabani is on an unbelievable power trip and thinks she can talk to CUSTOMERS however she feels. Always an extremely long wait in here. Apparently 24hrs isn’t enough notice to get basic medicine ready.

The worst pharmacy I’ve ever seen. Highly DO NOT RECOMMEND, they’re extremely slow, customer service is also terribly poor. Nothing more to say.

I had an appointment for a covid booster , which I made last week explaining that I had a low immunity and was on immunosuppressive drugs,as I couldn't attend my appointment at my registered surgery, I was told I was eligible,booked my appointment for this morning at 10.30, only to be told I needed proof of my age and of my condition, drugs I am taking etc, made me feel like a criminal, like I was trying it on etc.!!this was the whitby branch.

Booked up a flu jab with this pharmacy, took time off work to attend. Turned up for my jab and 1 minute before my appointment they sent me a text to cancel the appointment. When I asked at the reception they told me the pharmacist they have working today was not trained to give jabs. No real apology but said I could rebook, however no reassurance that next time this would not happen again

I booked an 11.30 Covid jab online. Got to Brixton branch on time & checked in. Almost immediately the pharmacist came out but ignored me & ushered into the consultation booth another person who'd been waiting. It was obviously not an emergency & it lasted 45 minutes. When I did finally get seen there was no apology or explanation. Perhaps this was incompetent double booking but as the Covid jab took less than 5 minutes I would thought it made more sense for me to be seen first. Last year I had to wait about 10 minutes. Next year I'll go elsewhere.

I put prescription in over a week ago. Picked it up told didn't have freestyle libre sensor2 plus and couldn't get them. Given a phone number for Abbots and told to ring and sort it out myself. Automated couldn't get through to anyone, rang surgery told them they gave me an open prescription. Got them from Tesco pharmacy no problem an hour before the one in my arm ran out. This is not the first time I was given blood pressure tablets instead of atorvistatin and then given warfarin from someone else's prescription. I have changed pharmacy.

Kapil could not have been more helpful. We came to him for travel vaccinations and he did all the research needed not only to advise us accurately as to what was mandatory, optional etc for the countries we are about to visit but also to access all our NHS records. As to injections, the girls who are usually terrified with injections hardly felt them! It was a very smooth experience and I could not thank him enough. Definitely recommend.